Rabbit Row Auto Repair

Before leaving on a long road trip hauling an RV from WY to CA we needed a shop to have our breaks changed per advice of a ford dealership. A friend recommended Rabbit Row which had very competitive prices. We were pleasantly surprised when the owner informed us we did not need breaks. He could have easily changed the breaks and charged us but he was very honest which we throughly appreciate. If you need automotive services in Wilson, WY this is the place to go.

Driving over Teton Pass we lost power steering and all sorts of dash lights came on. Luckily we called Phil the owner at Rabbit Row he was able to diagnos the problem over the phone (a broken serpentine belt) we called a tow truck to take us to Rabbit Row. Phil and Erik our mechanic were professional and caring as they put our truck in the garage right away ordered the parts and got us back on the road and over the pass with plenty of daylight to make the drive! We gladdly paid for the service and care!!! I am sure there are cheaper mechanics in the area but we were happy with the Proffesionalism, Knowledge and Quality Work at Rabbit Row!

The owner and staff are very pleasant, and no doubt competent. I received a coupon in the mail advertising a free inspection to tell me what the «check engine» light meant on my car, so I went in.
When I picked up the car that afternoon, however, I was presented a bill for $ 123, and told that they had also inspected the rest of the car, and that I needed new struts (one was leaking, which I knew), new brakes and rotors (which I had already scheduled to replace with the dealership in Idaho Falls), and replacement fuel senders (the cause of the check engine light).
I neither requested nor authorized the additional inspections, so I was not happy with the bill. They were also kind enough to give me an estimate to do all the repair work, which totaled over DOUBLE what the dealership charged me for the work the next week.
They were very pleasant, but getting charged $ 120 for a «free» inspection and then getting quoted rates double the dealership rate mean I won’t be back.

Where to start, with the service or the amenities?
First off, the most pleasant auto-​related waiting room I have ever waited in. A great hand-​painted mural, free wifi, coffee, chocolates, candy, pretzels, music, conversation, cute dogs, magazines besides exhaust system weekly, a great clock in the bathroom…
But the real reason we ended up here, an unexpected detour on a short ski safari, was a broken 1987 VW Vanagon. The shop who towed us, after wholly mis-​diagnosing the problem, refused (along with everyone else in Jackson) to work on our vehicle.
Fortunately, one of them stayed on the phone long enough to refer us to Rabbit Row. Despite the name, it is not a VW shop. They work on all makes, with Audis, Volvos, Fords and p.o.s Ponitac Aztecs (sorry if you are an owner) in the bays next to my baby…
After hearing that we’d have to wait days for obscure VW parts to be shipped from other states, Adam at Rabbit Row was happy to tell us he had what we needed in stock. Although he did not think he had time to work on us until mid-​week, he finally caved to our pleading and even chucked it up on the lift within minutes of our arrival.
After waiting in the antechamber for a few hours, diddling around on the free wifi, reading the New Yorker & chatting with Adam, Westy was up and running two days earlier than expected. Adam even brought us lunch from a local’s spot called D.O.G. He deserves a big raise! Happy times after a day of complete incompetence and unhelpfulness yesterday.
Oh and go to Lotus for breakfast if you’re ever in Jackson Hole. It is THE ONLY place that serves breakfast after 11:30 am.