Precision Countertops

Home Depot states to contact them because they are the installer and if they do not compensate to come back to Home Depot afterwards. If I can give a zero to precision I would give a zero, Jessica Holder is our project manager and just stated that precision counter tops does not compensate for problems that they made because it happens. My question to her is how would she feel if that happened to her? 2 weeks without a kitchen sink? Precision must be paying her well in order for her to go out everyday for 2 weeks, breakfast, lunch and dinner. So I’m assuming from that statement, they mess up all the time. What happened was Home Depot contracts with precision counter tops and they did the measurements with for my kitchen counter tops. From what I know about Home Depot is if a contractor gets enough complaints Home Depot will drop the contractor. All Jessica said they don’t compensate for not having a kitchen sink will talk with us again after the install on Feb 12. My answer will still be the same. !@#$% Customer Service sucks because I went 2 weeks without F!@#$%^& kitchen sink. I have 3 adults and an infant, without a kitchen sink to wash dishes or rinse so we can use the dish washer, going out to eat for 2 weeks is very expensive, breakfast lunch and dinner. Now if this was my fault I can understand, except it and suck it up but this was out of my control. And I believe there is a need for some compensation for there F!@# up. Everything was okay until the day of the install, Feb 1, the installers said that they made a mistake with the measurements of the sink. They messed up and they need to resize one of the counter tops, the installers said that they can leave behind the old kitchen sink and just set it on top with 2×2’s, well I looked at it and with the sink cracked on the edges and with an infant around its pretty unsafe. The installer states that our project manager, Jessica Holder will be contacting us to reschedule and it may take 7 days to remeasure and get things done. But don’t quote him on that. Well it was 2 days and still no call from Jessica, we approached Home Depot yesterday, Feb 3, and the ASM gave us information on whom our project manager is with precision and to contact them because someone has to compensate for this. I called while in the store yesterday after 3pm and her voicemail states if you call after 3pm she will contact you the next day. Well to make a longer story short. Jessica Holder called and left a voicemail, we called her back and she states that precision does not compensate for cases like this because things like this happen, and wants to talk to us again after the install on Feb 12 to see how we feel about the install, so almost 2 weeks without a kitchen sink. My answer will still be the same as now. Customer Service F!@#$%& sucks! I can’t be vulgar so I’m using that instead. AND I WILL BE COMPLAINING TO HOME DEPOT TO DROP PRECISION COUNTER TOPS AS A CONTRACTOR. Like I stated earlier, unless Home Depot owns precision, I do know that if a contractor does get enough complaints, Home Depot will drop them as a contractor or move them to the bottom of the list. I really hope that this occurs, hopefully there are more complaints like this. I guess I will be going back to Home Depot with this, speaking to the ASM that we spoke to and move forward from there…

These guys are so unbelievably bad, I can’t even describe it. If you get these guys assigned to your job from Home Depot, just walk away and go get another quote. It took me over 4 months to get my countertops installed and they still aren’t right. Don’t waste your time here.

Very bad customer service. Saleperson not helpful at all. Workmanship on our bathroom countertop is bad. I will never recommend anyone to go there.

Too bad there is no ½ or «no» star. These guys messed up every time they entered my home, the provided me misinformation during the template, they damaged my home while measuring. They mis-​measured including reducing the size of our island resulting in an awkward unattractive finished product, our crappy countertops that we were replacing actually looked better then what we got the first time they came out. When they came to install they just slapped everything in and did not even clean up after themselves or check their installation. There was glue everywhere (except for in the seam where it was supposed to be). They damaged the trim on my cabinets during the install and I wound up with a stove opening that was shaped like a parallelogram, wider in the back then the front. It took a concerted effort on my part and assistance from Home Depot to get these guys to reinstall the pieces they messed up. It took six (6) trips to the house for them to install tops in small kitchen. I would not hire this company to paint my dog house let alone let them back in my house. Run away from this company as fast as possible, they do not care about the product they sell, they do not care about your home and they could care less if what the end result is. Home Depot was awesome to work with, Precision is hands down the worst company I have ever had to interact with.

3 years after having a $ 11,000 countertop placed in our kitchen Precision Countertop we discovered a 15 inch through and through crack on our Quartz countertop. Called Precision and were told «not covered under warranty». Multiple sources (ie contractors) tell me this sort of thing is secondary to improper installation. Would look for someplace else to get your job done

If I could give LESS than 1 star I would! This is THE worst company I have EVER worked with! They treated us as nothing more than an inconvenience. Moreover, they were rude and incapable of timely communication, and as a result totally effed up our work order. DO NOT USE THESE PEOPLE! HORRIBLE HORRIBLE HORRIBLE!!!

Precision did our kitchen counter install. Each step of the process was effortless as they handled all the details. Even though I tend to be very detail oriented and fuss over minute things, these people put my worries to rest. Our installer guy even hauled away our old counter for free, I was so happy since I was told that would be an extra charge and was just planning on doing it myself, well my husband and myself. The one thing I wish had been better was the opening left for our Stove/​oven, while the appliance fits in, it is a bit snug towards the back because it is not exactly square… but that is something only I notice. I’ll use these guys again.

So frustrated with this business, they have some very poor organizational components to how they facilitate and run their bids and services. We first went through them as part of our order through Home Depot. They came to install counter tops, backsplash, our sink and faucet. When they did the demolishing, they noticed some problems and could not finish. Fast forward a few weeks and we have fixed the problems but Precision can’t come out and finish the install right away. They came out a week later to install counter tops, but then the plumber has «no idea» that we paid for him to re-​hook up the appliances as well as install the sink and faucet. THEN, Precision had to push out the blacksplash install like three more weeks. When they came to install the back splash… OH, THE DRY WALL WASN’T COMPLETED, WE CAN’T FINISH THIS UNTIL THAT HAPPENS… the dry wall will be done by the tiler. according to the Precision salesperson AND the Home Depot sales person… clearly NOT. SO, another push out until the dry wall is completed… kitchen is STILL not done… the saga continues with these jokers. Avoid them at ALL costs and go through someone who will actually follow through.

I was very unimpressed with how this company conducted themselves. There was definitely a lack of integrity. I had a very disappointing experience with them. With that being said I could not recommend them.

While the countertops are beautiful, management is unresponsive to installation issues. Ignoring a written request to the manager to discuss an issue gives this company zero stars for customer service. Management at this company is more interested in collecting the money than having a satisfied customer. If I had to pick a company to buy new countertops from again, I would choose another company.

I called for a estimate for my kitchen counters and a particularly unhelpful lady answered the phone. I had three rectangular pieces of stone one with a sink cutout. While I had the dimensions and the stone choice, she refused to take the information because I needed to draw the three pieces on a piece of paper before they would supply an estimate. She was unable to express why that was the case. Why do companies hire front end staff with little to no people skills? In two hours I had an estimate from one of Precision’s competitors along with an offer to help pick out the other parts of my kitchen!

Once they get your money, they don’t care about you as a customer. The project manager does not return phone calls or e-​mails. They are real nice in the beginning, but once they get your money and the contract is signed, you are old news.

Awesome, fantastic! Great selection, fantastic service, great design advice from Jodie. We ordered on Halloween weekend and we’re enjoying it by the weekend after Thanksgiving. Not a hair out of place, great communication, followup.

Took forever to get the installation completed to satisfaction. The backsplash order was messed up, and not installed on the day scheduled for countertop installation. After calling again, the appointment to install the backsplash was 2 weeks later. Upon final installation, there were shortcuts taken and one of the panels wasn’t cut straight. The installer wasn’t truthful and suggested patch work with epoxy to hide the flaw which was a no-​go. Finally, made him remove the slab and re-​cut to look right.
In summary, they have lousy project management and don’t keep you apprised. Even if you leave voicemails or emails, there is no follow-​up and you have to call if you need things done. They are really quick to bill and charge you, though.

We had Precision install our granite counter tops during our remodel and everything went well. During the process i had asked about the process of getting a remnant for the half bath off of kitchen and the installers said np just come down, there is always remnants in this color. So 6 mo later i did just that and this is where they lost four stars and my future business. They were very uninterested in me buying a remnant like i was really making there life difficult. they did not have color in remnant and when i ask if i could get a courtesy call when a piece came in i was told they were not set-​up to do this. «Really «not set up for a customer service call! I then asked well can you come out and do your template while we wait for the granite as the template process can be a few weeks. Again the answer was no! order must be linked to the slab. I am planing a large bathroom remodel and i’m just not set-​up to use Precision countertops and i will share my story with everyone i meet who needs a countertop. Quality is great just a little customer service and courtesy would be nice.

HORRIBLE TO DEAL WITH! This company touts itself as the largest and best in the Northwest. They may be large, but that is a big part of their problem. My husband and I wanted to get a remnant piece of marble for our new bathroom vanity. It took 3 MONTHS of hounding their inefficient and non-​communicative designer, Jodi Holmes, to finally get something. She didn’t return emails or phone calls, and when she finally found us the marble we wanted, let another customer steal it out from under us. We found this out when we went in for the fourth time. My husband was ready to walk, but I wanted the marble, so hung in there. She wasted 90 minutes of our time «checking with management» about whether she could sell us the half-​slab we ended up having to buy, and then taking FOREVER on our paperwork because she was «training a new employee». One bright spot: the independent contractor installers, Brian and Jason with CrossCut (who did the actual installation), were great. It then took another FOUR phone calls to finally get someone to call me back regarding care and maintenance information I never received. I would never go back to this company for ANYTHING. In this case, bigger is NOT BETTER.

I have given this business five stars because the excellent customer service I was given actually really outweighed the not so good customer service I received!
If you are looking to redo your countertops check this place out! We originally got a bid from them for Costco pricing. It was a little high so we began to look elsewhere. About 3 months later and after getting several other bids from other companies around town we went back because we thought about doing granite for our island and laminate for the perimeter countertops. It would have been nice on the pocket but then we found out that they had enough granite remnants to complete our entire kitchen countertops!!! Most places that actually have remnants did not have enough to complete our order. We were able to get some granite that was originally $ 78 sq/​ft for $ 52 sq ft! It was really nice!!! So, with pricing aside, Kat is the sales person to ask for. What a nice person and helpful! She seemed as though she loved her job and answered all of our questions without feeling like we were questioning her knowledge. If she didn’t know the answer she had no problem asking someone to get the RIGHT answer. I really admire that in a person. Don’t just say something just so you don’t have to ask or look like you don’t know. It was great! She always had a smile. I only spent a few hours out of about 3 days and I feel like I’ve known them for a long time. Their receptionist, Diane, is fantastic too!!! Very friendly and helpful. It was a pleasure working with the people at Precision Countertops and the price was right too.
Just to note, the bad service I got was from a salesperson who didn’t seem to like her job much and if she did like it she just didn’t know too much about customer service. If you are going to spend money to do countertops you must get excellent customer service. So, ask for Kat or Todd. There might be others there as well but in my experience they are the only sales people I could recommend just because they are they only ones I worked with.