Hogan & Sons Tire And Auto

Went in for a state inspection and was able to get my brakes fixed and sneak in a tune up in just a few short hours. Very friendly staff. Will be back for more service on my vehicle.

I’ve been to many places to have my oil changed and never had to wait more than 45 minutes. That’s why I thought it would be ok to bring my 3 year old girl and my 7 month old son. Boy was I wrong.
I had scheduled an appointment that morning to have my oil changed and I arrived at the front desk at 12:20. The gentleman up front was nice enough and I didn’t even have trouble with my Groupon. I had planned ahead and gave my son a bottle so that he would sleep and had my daughter play games on my phone. This lasted about an hour. At this time the gentleman at the front desk told me that it would be «just a COUPLE MINUTES longer» about twenty minutes more went by and my son wakes up, my daughter is bored, and I’m frustrated with how long it’s taking to get my oil changed. Another thirty minutes go by, all the while I’m trying to keep my son from being fussy and my daughter from «finding things to do». So I went up to the front desk to ask if my car had finally been finished. He turns to me and says «oh yeah it’s been ready for a little while». I could not believe that my 12:30 appointment for an oil change lasted until 2pm. Not to mention how horrible the customer service is, since my car had been finished while my kids are raising Hell and no one cares to let me know. All around horrible experience and I will look elsewhere in the future.

I’ve been using Hogan & Sons Winchester location for over a year. I have put new tires on both of my cars, along with routine maintenance. The staff is great, very helpful and really seem to know their stuff.

Went and had my oil changed there this past weekend. These guys do quick and efficient work and I’ll be back.

These guys do it right! I’ve always been hesitant when getting my car serviced so needless to say it didn’t change when I walked into hogan and sons for the first time. Not only were they honest and professional but you could feel the sense of urgency to meet or exceed my expectations.
Thanks to the crew for doing a great job and making my decision much easier!
Oh, and whoever drove my car in and out of the shop left a nice hogan and sons pen as a souvenir, don’t know if that was done on purpose but I can always use more pens!
Take your car here and give them a chance, they’re not in business to be the cheapest but they certainly aren’t the most expensive as far as I can tell. Speaking of which, they offered me instant savings without too much effort on my part which I didn’t really need but appreciated that they could offer instant savings. Who wants to pay for auto service repairs a week before Christmas? Not this guy.

Great shop and friendly employees. Cody Renner was extremely helpful. Will definitely return and recommend to anyone.

Have been here twice to get a state inspection and twice the inspector was out sick. Apparently they only have one inspector in a state where every vehicle needs to be inspected once a year. This place has wasted my time twice. Support local businesses where I have never had a problem!

They are a ripoff. Can’t listen to instructions and takes it upon themselves to fix things without your authorization and then charges you. Oh sure, they will give you a credit but, not return your money due their own ignorance. A typical «rob you blind outfit». Go somewhere else to have your car fixed. Watch out ladies, they see you coming! To have a tire plugged here can cost you $ 30.00 when it is a $ 6.00 job.

I have used them as a last resort before and they live up to their name. 2 years ago I had a car get a oil change here and the next day the car would not go out of park. They always try to point out 10 things that you need to get fixed but you take to another place ask if this needs work and they look at you like your crazy.
Called to check to get a inspection and they said no wait for inspection but 1^st come 1^st served. That’s fine everyone does that. I get there and they tell me that the person before me has to have work done and can’t do any more inspections. What type of place does that? It’s 3 in the afternoon and you do inspections till 6 and you do not have the ability to fix on another dock. This place does not deserve to be in business and you never hear a good thing about them.

I knew it was a 2012!

About 2 months ago I had a flat tire and went to the closest place around me, (Hogan and sons in Winchester) they tried to sell me four which I didn’t need at the time, but did take their advice on getting at least two. Fair price I thought. Well both my cars are due for inspection at the end of January and I wanted to get 2 more tires so I had 4 new tires on car 1. So I stopped in and ordered the tires to be put on the next day. While I was there I inquired about a alignment on the car and was quoted 99.99 for a standard and 150.00 for a specialty because my car had been lowered 1 inch. I said I would hold off and wait on the alignment. So the next day I wake up and start to head there to get tires put on, but I stop at another local business and inquire about a alignment, I was quoted 79.99 for a alignment. And they had no clue as why I was quoted 150.00 for a «specialty» alignment. So I had it done there and saved 70.00 dollars. Went to Hogan and Sons next to have the 2 new tires put on and car inspected. They pull the car in remove the two front tires replace them and put them back on the car and NEVER checked anything else and then put a new passing inspection on my car. The next day I bring car #2 there for oil change and inspection. I was quoted 39.99 for oil change, I say ok. They pull the car in and ten minutes later the service manager comes out and says oh they recommend using synthetic oil, so I say how much is that? That’s gonna be 79.99. My girlfriend says no that’s ok, we had it done at Walmart for 35.00 last time, we will just take it there. Service manager seems irritated that we said no. I then proceed to watch vehicle #2 go up and down on the lift several times and finally was waved over by Service Manager and he says we notice a couple of problems, your front wheel bearing is loose and you need a new tire. So I ask how much to fix it? He pulls out this lengthy estimate and says well we recommend getting 4 new tires, even though I only need one. And with the hub bearing and labor it’s gonna be 1,764.46. I said ok, I will call my mechanic who works on my cars and have him do the work. Service Manager seems really annoyed that I say no AGAIN. So I finally get my car back with a rejection sticker. Which is fine, if it needs fixed, then I will get it done. So I call my mechanic and tell him what I need, and for 2 new tires, parts and labor it would be around 650. They quoted me just for the hub bearing 389.33, my mechanic quoted me 140.00 for the same part. You do the math. Is this customer service? Or a company taking advantage of people? I’m all about making a dollar, but don’t give me the feeling of being «Gouged». It’s funny I have told several people about my experience since then and they have told me that it’s happened to them as well and they will never go back. With the alignment, parts, labor, etc… I’m saving roughly around 1050.00 for going somewhere else.

Finding a good mechanic is like locating a great physician. When I moved to Winc, I happened upon Hogan and Sons. I was impressed with their honesty and their efficiency. The prices were also notable. When I had car troubles H&S was my «go to» place. I recommended them to friends and strangers alike. Unfortunately, management seems to have changed and/​or the quality of work has degraded. I took one car back 4 times, with each time getting a, «we found the problem and it’s fixed.» After paying for the first and second attempts, my third and fourth were paid bitterly. It was then that I noted the change in service/​management. I then took another car back for an oil change. The female sat down and went through the «here’s what you need,» and the push for tires was a bit over done. I declined and waited on my oil change. After 45 – 50 minutes I checked at the desk and was told they didn’t have my oil filter. The same female told me they had called a delivery place for one and it would be 15 – 20 minutes for delivery. Of course, my car was up on the rack and oil drained when this new revelation came out, so I was stuck. I promised them they would never see my cars again, and so far that’s been true. I’m still shopping for a new, honest, quality mechanic in the Winc area,