Ned Stevens Gutter Cleaning

This is a chain company, and if you call, you reach someone in New Jersey. But that’s just the beginning…
After I scheduled the cleaning, the men came one day without any warning. When they arrived, I had been away from home. Pulling into my garage, I saw that the fellows were throwing the leaf mold and other debris from the gutters onto the ground. That didn’t seem too good, but I said to one of the fellows, «You’ll take that with you, won’t you?» He smiled and nodded. I didn’t understand that he didn’t speak any English at all. Soon after, the men positioned themselves on ladders and started hosing down the gutters, presumably to check to see that they were clear. But they also sprayed my windows. The force of the hose water picked up debris and left me with messy, streaky windows. This was totally unnecessary if they had watched what they were doing. I had to leave before the men finished. When I got back, I saw two black plastic bags tied up and filled with the cleanout debris sitting at the bottom of my driveway. As in many Massachusetts towns, we don’t have curbside pickup. I called, and they said they could come get the bags (which they did), but I was also told that I could have asked for them to take the debris with them. Communication is a problem here.
Next fall, I’ll hunt around for a local contractor.

Updated: Received a call following the posting of the original review. The agent was professional, listened well to my issues and rectified them to my satisfaction. Changed rating to 4 stars.
I was a satisfied customer for years. Unfortunately, I just had a negative experience with Ned Stevens and they have lost a customer and I would encourage there existing customer base to switch and warm off prospects.
My story: I entered into my annual contract and prepaid for 4 gutter cleanings. Received a call from them telling me that they have under priced my service and that thy needed to double the cost on the remaining prepaid services and all service in the future.
I indicated that I would be happy to consider this moving forward but not on the prepaid services. This would be a bait and switch.
They persisted and I had no choice but to cancel the contract and request my money back.
I had been a customer for 8 years and now in the middle of a contract they try to increase.
Very bad customer service call.

This company presents themselves as a small business. Heck, who isn’t going to want to call Ned Stevens? Good ol’ Uncle Ned! Unfortunately, my impression of Ned now is of a 50-​something dude with a comb-​over, stoking a Cuban cigar in a big fat Barcalounger.
This is a smooth operation that is clearly taught by hard-​sell sales managers to get every dollar they can regardless of whether the customer needs it or not. We tried to get a single cleaning and they repeatedly pushed us to do a full year «service plan» up front. I pay up-​front contract service for my cell phone, I’m not going to do it for gutter cleaning. We caved and signed up.
They came out for a cleaning and we had to contact them to say it looked like the job hadn’t been done. We even sent photos of the gutter to them the day after it was cleaned, and this was when there were no more leaves to fall. They said the photos looked like what they consider to be clean.
My advice: Look elsewhere and NEVER pay for a contract that binds you to a set number of gutter cleanings per year.

Rip off, indeed. Ned Stevens Gutter Cleaning never arrived at date (s) promised, despite good, warm, weather. Two months later I had someone else do it. Then, a day later, NS shows up, does nothing (because the gutters are clean) and charges $ 140. I have told them I will not pay their bill, but they keep after me. Be careful with NS, very careful. Fully expect a drawn out, ugly fight.