Firestone Complete Auto Care

Poor service. Will not return.
I was never called, after two promises to call.
My first call was cut short because guy didn’t know if my car was ready because was just back from lunch. Instead of investigating, he insisted that i call back in a few minutes.
I was never given a cost estimate or quote, until I arrived to pick up my car.

I took my car in because the Check Engine Light was on and my car had a rough idle. They have a sign out front that states «Free Check Engine Light Scans», so I thought it was a safe bet. I had heard horror stories from co-​workers but I had hoped that maybe I wouldn’t have the same issues I had been told about. A few hours after dropping off my car, I got a phone call where I was told that my car needed almost $ 900 in repairs to get up to snuff. (But don’t worry! They have a credit card I can sign up for to pay for it if I don’t have the money on hand.) I asked to just have an oil change since my car needed one anyway, and decided to hope to make it home and have my husband look at the car.
I went to pick up my car after work and the man at the front desk tells me to just swipe my card, without telling me a total. I asked him what the total was, and he told me to just swipe my card. I asked again what the total was, and he finally told me $ 113. I asked how an oil change costs that much money and he said that I got a full engine diagnostic as well. I told him that I brought my car in to have the Check Engine Light read. He looked at me blankly for a few moments and then told me that he couldn’t reverse the charges.
I paid because I just wanted to leave. As soon as I got in my car, the Check Engine Light was off and the rough idle was gone. I made it home without incident. My husband did a quick spark plug change just to be safe. My car is running good as ever.
$ 900 for something that an oil change and a spark plug replacement fixed?! Ridiculous. I understand trying to make money, but that’s just despicable.

A person from the corporate office called and worked out a resolution to my satisfaction. He was very nice and understanding which is good since I really like my Firestone Firehawk tires.

I went here because it was conveniently located next to my work. I needed brake work done to my 2007 f-​150. I dropped it off and was awaiting a phone call to see what my estimate was. Pedro called me and let me know that he had good news! My front brakes were ok but my back brakes were messed up and would cost me $ 750. That’s $ 750 for brakes! I immediately walked over there and asked the mechanic to show me exactly what was wrong, I have experience with cars, just not time to work on them. Once I was there for 30 minutes my quote magically went down to $ 450 because they made some «mistakes» with billing and parts. Since they were untrustworthy with the quote I did not trust them with my truck.
Brake check did all the same work for $ 380…exact same things that Firestone quoted me, exact.
Just don’t go here. If you can’t get a simple brake check done then you can’t get anything done.

The wait time really is as bad as everyone else says, with or without an appointment. I made the mistake of bringing my car in and waiting while the oil gets changed and everything gets checked and I’ve been here for an hour, and my car is still where I parked it. In their defense it’s a Saturday and I am just a walk in, but I’m sitting here with people who’ve been here almost two hours WITH appointments. But it’s cheaper than dealership auto service so I just need to learn patience…
Glad I waited to post that, it’s now been 2 hours (my compatriots are on hour 3) they’ve taken my car into the shop area, so it’s too late to give up. I will in fact not be returning. Jiffy Lube charges more but at least you dont have to waste 3 hours on something that shouldn’t take more than half an hour. Stay away!

Dropped car off at 2pm they said it would take an hour to patch a hole in my tire. Three hours later I call, they inform they are working on the vehicle. An hour later we get a call saying they can not patch it due to the location of the nail. I don’t know why it took 4 hours to tell us they couldn’t patch it. When we went to pick up the vehicle they had pulled the nail out… after saying they did no work on the vehicle. This prohibited me from driving it home. Thanks Firestone. Lesson learned.

I took my car here few times for regular maintenance and I usually leave the car there and just walk across the street to work and pick the car up on the way home, so I never had to wait for it.
The service is great, they are very friendly and nice.
I will continue using this place.