First Class Cleaners

I may revise based on other future experiences (will use them to get the 70% off future cleanings for being a new customer).
Issue #1 — this cleaner does not inventory your items when you drop off — if you aren’t bringing in bagged, then your items get mixed in with other items which leads to #2 — the cleaner lost my suit coat momentarily… it was on a rack to the side but not bagged with the other items I had dropped off — had I not been diligent in checking out the items before I left, I may have very well never realized (or able to get) my jacket from a $ 500 suit (explanation was that a bunch of stuff was brought in and my items got mixed in).
#3 — this place is pricey… they offer you 70% off your 2^nd, 3^rd and 4^th drop-​offs when you sign up online with email and a code they give you on a slip — if they can offer you 70% off, it shows you how much they mark-​up the services for items — I paid $ 30 for 5 shirts and 2 pants (because they lost my jacket, I didn’t get charged for it). At my old place where I lived in the Mid-​Atlantic, this would be a $ 12 – 15 order. After I get my next 3 70% off orders, I will determine if I use them again or try somewhere else. The problem is that there are few options in my area and this is the closest to me. I don’t know about you, but driving 15 miles in a metro area to drop off dry cleaning isn’t something I want to do too often so I might get stuck with this place for a bit…

Check on their pricing before you commit!!! In all my years of dry-​cleaning, I had yet to run into one that charges more than a hotel for their articles. You will pay a HUGE premium to use this cleaner. They will gimmick you AFTER your first visit (regardless of whether you bring in a lot) by giving you a 70% coupon to fill a bag on a future visit. 70%!! That means from day one, they have a MASSIVE markup on their service. Needless to say, I will not be returning.

Took my Lilly Pulitzer shirt there and they ruined it. It was a beautiful hot pink blouse made of silk. Tried to see if they would reimburse me for the damage. I have been dealing with them for months. They had the nerve to imply I damaged it. Every time I go there my shirt isn’t there or the manager isn’t there. They were trying to send my shirt to a «lab» for an investigation. Give me a break. I had gone there before and had no problems. I suspect they changed hands. My shirt is designer and cost 150. oo not only is it ruined but the day I went to pick it up it was still dirty!
I have never been so pissed off on my life. These people keep giving me the run around. I don’t have time for games. Don’t go there !!!
Next stop after here ~ going on Unilocal to leave a bad review and then the better business bureau

First class lost my clothes. No refund. Lots of sorries. If you’re in to lost clothes and lots of apologies this is the place for you. First time coming here and lost my clothes right out of the gate. Huge disappointment.

This was my first time using this cleaners. I needed a suit dry cleaned and dropped it off Sunday. It was ready in Tuesday at 5 and the cost $ 15. The suit looked good but had a few extra creases from pressing. One around the lapel and sewing was not done with a lot of care.
I would use this cleaners again for their convenient location but it’s a huge bummer they didn’t give me back my hanger and make an effort to find it. When I bought the suit it came with a nice hanger. As far as hangers go, this one was one of the nicest I owned. The edge is nice and thick for a suit and it has a felt lined pants bar. Unfortunately it did not come back to me. I went back after work on Wednesday and the employee couldn’t find it and offered me other people’s hangers. They just weren’t the same. I was advised to come Thursday when the manager was working. She just told me it would get thrown away and they usually ask people if they want to keep their hangers. Not only was I not told I would lose my hanger if I left it with them, why wouldn’t they just call to make sure or make it a policy not to throw away hangers? Especially if it’s a suit hanger with the name of the suit company on it. You would think the customer would want to keep that.

I love First Class cleaners. I signed up for their weekly delivery service and its awesome to have my dry-​cleaning on my front door step. No matter which cleaner you use there will be issues. Its just the nature of the business. What I rate a location by is how well they handle the problem and I have to say that this company is stellar. In fact we had four shirts from the same maker who had the same funny impression on the pocket. The manager could not figure out why it was happening and ascertained it must be a flaw with the shirt since it was only happening on those in particular. The manager then contacted the manufacturer on our behalf, sent the shirt away for their inspection and we got four new shirts as replacements!

Walked in to get one of my suit jackets cleaned that had gotten sprayed with chocolate ice cream. Took four days and then came back with the stain «cooked» on. Ended up using a wet nap and the stain came right out. Why did I pay ten dollars for that?

Awesome service. The staff is very friendly, always. It is a pleasure to stop by and work with them.

They honor competitor discounts, 70% percent off your second order than 50% and 30% so pretty good deal