Woof Woof Professional Dog Services

Anytime I ever told anyone about where I brought my dog to daycare, I would always talk about how fantastic the staff was, and how they embraced my dog and treated her as their own. This is still the case. I would also state that I never got the best feeling from the owners of the daycare. This feeling grew increasingly stronger over the past few months, as the interactions with the owners became more and more awkward and unpleasant.
It can’t be by chance that there are two posts today talking about how passionate and supportive the staff is at Woof Woof, but how the owners cast a completely different feeling. I’d have to agree and echo the sentiments stated by John, as the tone was always very different if particular employees were not working. What was a fun, pleasant experience full of sincere conversation and inquiry turned into a very cold, short transaction if the owner was running the drop offs.
Full disclosure, my dog was «identified» as having issues, and the staff was very open and consistent with giving me updates, as many of them would text me throughout the day. The reports back during the day, and during pick up, were consistently good! If my dog had a bad day, they would chalk it up as nothing to worry about, comparing it to dogs just having bad days, just like people.
Recently, out of the blue during a morning drop off, the owner told me that my dog had not been doing well, and that she thought it would be best to use a shock collar on her. I was completely surprised and deflated by the news of my dog not doing well, as I had been getting consistent updates from the staff throughout the day and during pick up that she had a great day, and was able to play with some of her best friends. The owner ensured me that the staff did not know what they were talking about. I found it peculiar that the owner would take the credibility of the staff that works so hard and puts in so many hours with these dogs.
The owner told me that the shock collar would take some time for the dog to react to it, and we would not see results overnight.
After some thought, I told the owner I did not want to do this, would like to just implement more nap times for my dog. I tried to get this message to the owner on two separate occasions. I called in, and was very unconvincingly told that she was not available.
The second time, after dropping off my dog, I asked one of the staff members if she was available. She said she was, and ran upstairs to get her. About five minutes later the staff member came back downstairs, visibly upset and in a completely different spirit than when she first saw me, and said that the owner was too busy to speak with me, and that they’d try not to use the collar on my dog.
I stated that I did not want them to use it, and wanted them to rotate her in and out of the crate. The staff member enthusiastically said that was a great idea, and she’d let me know how she was doing.
The day there were the most pictures of my dog on their FB page that there’d ever been, including some video. It was apparent that my dog was having a good day. I’d even got a text from some of the staff, reinforcing my thoughts.
I went to pick my dog up, and it happened to be one of the monthly event nights the day care holds, where the owners try to sell you some of the other products they offer, and engage in very forced conversation. I had been to two or three before, and they were rather uncomfortable. Prior visits I was greeted by both owners, and pleasantries were exchanged while I waited for my dog.
This was a very different instance. The husband saw me as I walked in, and very awkwardly turned around and completely avoided me. The other owner, who is a very forward individual, had to force herself to greet me, and immediately started talking about how my dog had a rough day, and saw no improvements with the strategy I suggested. Mind you, she had told me the shock collar would take some time to influence the dog, yet my strategy of rotating breaks was completely shot down.
Now I can’t explain why the change occurred, as my dog would be there sometimes as much as four times a week. I have given Woof Woof a lot of money, and I do not regret a bit of it, as I know the staff that actually spends time with the dogs took fantastic care of her.
I’m sure that they’ll continue to do well, and the owners will consider my dog no longer going there as a victory. The staff knows that’s not the story. I wish them the best of luck.
Additionally, I’m sure the marking team will come up with some type of response, apologizing for the «misunderstanding.» It’s not needed. There’s no misunderstanding.
As John said, if you can get by the owners, the staff is fantastic. I just hope the staff can last. On more than one occasion I had overheard how one of the owner’s spoke to her staff, and I initially chalked it up to tough love. After getting to know her, I know that staff deserves to be treated with more respect.

I got my great dane puppy a year ago. She started going to woof woof almost right away. She goes 2 or 3 days a week for daycare. I also use them for boarding for long weekends that im away. The first thing i noticed about Woof Woof is the staff. Everyone there is very friendly and they genuinely love my dog. That was the biggest thing for me was knowing that she was getting love from who ever she was with if she couldnt be at home. They take pitures and put them on facebook all the time so you can see what is going on with the dogs that day. They have a great system when you come in so everyone (people and dogs) are safe and comfortable. The dogs get more outside playtime than most other daycares around. There are plenty of staff watching the dogs. We have been there almost 1 year and i have never had an issue. I really dont have any negative things to say only positive. I would highly recommend this doggie daycare to anyone who wants the best care for their dogs. Thank you to all the staff for being so kind and loving to Kaleesi. :)

I’ve been taking my dog to Woof Woof for some time now, and I can’t say enough great things about them! The staff is always friendly and helpful and you can genuinely tell they love animals! I love the yappy hour extended hours because I work late and know my dog is well taken care of! My dog loves it there, and I love the piece of mind I get knowing my dog is happy!

We love Woof Woof! Every time we pick up our pup she is exhausted from playing all day. They also post videos on their facebook page through out the day so it’s great to see what your dog is up to/​who they are playing with. I highly recommend this doggie daycare.

We love woof woof! I was really nervous about putting our Sam in day care-​I cried when I dropped him off for the first time, and was a complete wreck! But the staff was extremely kind to me and reassured me he was out having a good time when I called. Sam hadn’t been socialized to other people or dogs when he started here but he now runs into the arms of the staff with a wagging tail and gets right into playing with his new buds! Next to rescuing him taking him to woof woof has been the best decision we’ve made for him.

Braydon our Plott hound mix rescue dog comes to Woof Woof to play with people, other dogs, and enjoy the safety and comfort of their facility.
Safety is paramount at Woof Woof and the dogs are always carefully supervised so that they play and enjoy each other and the staff.
Braydon needs to play as a young dog and adores the staff who are always respectful of the animals there.

Today, I dropped of my shaking, terrified dog at Woof Woof doggy daycare. I left with such anxiety that we picked him up within an hour. Keep in mind, my dog has gone to daycare 5 days a week for the past year and absolutely loves the place he goes regularly. However, to my surprise, upon arrival I was told to «please place my dog in a crate». When I called (on more than one occasion) I was told that dogs will only be placed in a crate at lunch for about 45 minutes. I called to verify yesterday and asked if there was any other solution as my dog is not used to a crate, so maybe he could eat his lunch in another room, and was told «I’m sure we can figure something out!» That was great, and I was optimistic that I would be comfortable bringing my dog here and that they’d accommodate him the best they could. So with the back story maybe you can imagine my shock when i walked in to a huge, industrial line of dog crates in a glorified basement and was asked to place my dog in a crate next to a growling, clearly irritated Golden Retriever who didn’t seem thrilled that he was in a dark crate either. While I understand crate training and that it is very popular, we chose not to go that route and our dog is wonderful. When I asked why I would need to place my dog in the crate, I was told that «legally, the dogs are not allowed to play until 8am». Interesting. I then told her what I discussed with the woman I had spoken with on the phone, and said I thought there was a possibility of him being able to eat lunch elsewhere, to which she responded «yeah that’s highly unlikely». So despite the uncomfortable look on my face, the woman working proceeded to take my dog to the crate and she pulled him so hard toward the crate (he was shaking and dragging his feet) that his collar came off over his head. Definitely not a warm fuzzy feeling, considering that to me, that would be the equivalent of a daycare teacher dragging my toddler by the hood of his sweatshirt. After it became obvious that my dog was uncomfortable, she put him in a large fenced in area in a different room, in which he seemed a bit more comfortable.
I left, thinking «maybe I’m overreacting and he’ll enjoy himself and be fine».
Flash forward 30 minutes, I decided to call the Owner, because regardless of anything else, I was told MORE THAN ONCE, that dogs will only be crated at lunch time. Upon calling, the owner answered and clearly had already heard about me and already had what I would consider a negative attitude towards me. She told me that all dogs will be crated in the morning, at lunch, and at the end of the day. (Honestly, if I wanted to crate my dog that often I would do it at home and wouldn’t pay to do it at «doggy daycare»). After I explained what I had been told on the phone, her response was «Okay, I will speak to her because what she said is inappropriate». (Good luck yelling at your only employee that seems to have compassion towards animals.) She then said «I’m sorry this didn’t work out maybe we aren’t the best fit for your dog, can you come pick him up now?» As I was already at work 30 minutes away, I said «no I cannot.» «Well how about lunch time?» She asked. «No, I am at work and will not be able to get him until the end of the day.» And in her snarky tone, «well okay, I don’t know where your work is so I’m trying you give you some options». I explained I would pick him up at the end of the day. She then said «well there is supposed to be thunderstorms and rain, so If you’re uncomfortable with your dog in the crate I can leave him outside all day». Wow, are you kidding me? You are going to leave my dog outside in a thunderstorm? And when I expressed my utter shock at the statement she says «okay, well I’ll bring him inside as long as I have your PERMISSION». My boyfriend picked him up in the next 30 minutes.
If your dog is a dog to you, this place will be fine. If your dog is family, I encourage you to look elsewhere.

We dropped out two labs off for day care for the first time last week. Their intake process is very thorough and they seem very organized. They post videos and pictures on their Facebook site throughout the day which is fun to see and is reassuring that the pups are having fun! They send them home with «report cards» after each day so you can see how they were during the day. We are really excited to continue to bring our dogs here for day care and boarding!

Love Woof Woof! Wonderful and caring staff, flexible hours (have extended day option called Yappy Hour) and are conveniently located on Rt 28. Our dog comes home happy and tired.

We have been customers of Woof Woof for more than 3 years now. We love them and their staff for the love, affection and joyous environment that they provide for our small dog. We have used their new boarding and highly recommend it.
The proof though is in how much the dogs all want to go there. They sprint from the parking lot into the building because they know what a truly special place woof woof really is.
We have also used their professional training services for helping us to train our puppy. This place is by far the best. The ownership and staff give a quality of service that is unparalleled.
We have the gold membership — 12 visits per month for daily care.

MY family and 1 year old pup love Woof Woof. We use the doggie care 2x week and my pup plays all day with other pups and comes home super tired.
The staff are very nice and they upload pictures and videos on their Facebook page so you see your pup play during the day when your at work.
The place is clean, and looks safe. Communication is good but there is room for improvement.
We pay for the silver pass membership (8 visits month) and this is a good value.