Delta Airlines

flew back from denver to jfk on the redeye. seat wouldn’t recline. plane had not been cleaned from previous flight. front seat pocket had garbage, lavatory trash bin was full when used at very beginning of flight! constant static over the loud speaker which was deafening. overhead light was glaring and could not be turned off. pilot announcement reversed the time of landing (took off two hours rather than adding them). generally poor experience (once again). the only plus was my experience with the reps when booking the flight. i’d made an error in original booking and they were very responsive. waived additional fees.

Delta has impressed me on my last two flights, and the staff here in Windsor locks is oh so polite, and really helpful for my questions. They were attentive and knowledgeable for what I needed and I want to give them a pat on the back, as it was definitely earned. Thank you Delta

What can I say. Economy comfort rocks. Great snacks great movies best seats goid wifi the best airline in the us

Danggg; Delta is getting a lot of flack on here, so I feel the need to give my two cents.
As an airline, I don’t hate it. Delta is my hometown airline and it’s the only way I can get a direct flight home – a huge plus in my book. I fly Delta at least 6 to 10 times a year out of BDL, and flights are relatively on time. Their staff is friendly and always helpful, so no complaints there.
My one annoyance with this airline is the boarding process. I think this is just because of their gate location at the airport (end of one wing). Boarding is usually a sh*t show, with no clear defined line; very much survival of the fittest. Know what to do, and you’ll survive just fine.

Christmas Eve, delayed baggage. Apparently they keep sending all 3 of our suitcases back and forth between ATL and BDL on an endless feedback loop. Merry Christmas to you too, Delta.

I recently booked a trip through Priceline on Delta Airlines. The trip is a much needed vacation for my wife and myself.
A little backstory, my beautiful wife is from China, and thus has a very unique name.
When I booked the tickets I used the name that she uses every day, Xiaomin. Not her legal name Limin. When I found the error on the tickets I notified both Delta and Priceline. After hours on the phone and on hold to no avail, I was told that they could not change the name on the ticket to her legal name and also could not refund me the money for the purchased ticket so I could purchase a different ticket with the proper name, also they could not guarantee that if I booked another ticket for my wife that we would be on the same plane (she is afraid to fly alone).
Thus I had to cancel the tickets for both of us (50% refund) and purchase two new tickets.
I was incredibly disappointed with the customer service from both Delta and Priceline I was not trying to defraud the system or to get one over on anyone. I simply made a mistake of the name she uses with what is on her government issued ID. The ticket was intended for her, it was an honest mistake.
My wife and I will make the most of the situation but the added costs and time spent on the phone have really put a damper on what should be a very exciting and needed vacation.

They lost my bags and made me wait last 3pm the next day from delivery. They changed their delivery estimate time three times. Ruined my whole day. Delta sucks and I’m never flying with them again.

Even though I was on an older plane, it was pretty comfortable and had reclining seats and decent cushion and leg room. I appreciated the small snacks that were offered for free and the individual entertainment screens on each seat. I wish Delta didn’t charge for the checked luggage… but other than that I am happy with them.

Flew into Hartford from atlanta and the carry on luggage they forced me to check was COVERED in gasoline. I informed the baggage claim office and nobody seemed to give a shit. Now all my belongings and my car stink of gasoline. Thanks a lot delta.

I fly in and out of BDL frequently and Delta is an option I use when it makes sense, lately it’s becoming quite clear this airline may no longer be a viable option for me here.
I understand the world of travel and the frustrations that can go with it so its rare that any incompetent customer service representatives rattles me. My past few experiences here has forced me to re-​evaluate my loyalty or commitment to Delta for future flights. Their inability to differentiate between a frequent business traveler and a traveler who doesn’t have a clue is insulting. I exceeded a million flight miles years ago so to have a rookie customer service representative BS me because she doesn’t know the answers to a few elementary questions and I lose my upgrade as a result of that is ridiculous. I know the airlines have experienced record growth with the recent mergers and cutbacks on the number of flights offered to ensure every plane is fill beyond capacity to keep the ticket prices at profitable margins, but those of us that fly most weeks out of the year recognize the deteriorating level of service and still are able to make choices based on other reasons besides pricing.

After sitting on plane for 20 minutes at gate, we pulled away on-​time so airline could log an on-​time departure… now we are sitting 100 feet from gate for over 20 minutes with NO explanation. Announcements, etc. This is not the first time. This airline knows nothing about customer service!!!

Service at BDL is the way it should be for people. The frequent traveler should not have to see anyone but TSA. The part time traveler has to see agents. Baggage is fees now. Don’t complain. The agents can’t do anything. When I have an issue the agents and phone support are amazing, when you are nice to them. Fly so much I had to learn the hard way, be nice, you get more…

.first.the pilot almost hits another plane. I have no idea how that happens. then I make it to Hartford after traveling for 10hrs to find out that they LOST MY LUGGAGE!!! Wtf??? I do not suggest using this airline… AT ALL!

Been very good to me for 4 years. The delta folks here have been helpful, but more recently not so.
Today for example, I checked in early, got my bags checked as well, and specifically asked to be placed on the upgrade list. The lady helping me on the priority line said most definitely… But she didn’t seem to really understand English when I had asked for my mileage statement etc.
About 30 min later, I went over to a different lady over at Delta, and I had not been placed on the upgrade list, … Wth? Not even an apology when I pointed that out.

Delta has continuously been a let down for service and regulations. 3 of four flights, my seats were changed last minute so that I was separated from my wife or that we were reseated together at the back of the plane AND I purchased my tickets 6 months in advance! Wouldn’t one think that would avoid such controversy? The last straw was that I am being jacked $ 425 dollars because my ticket that I wasn’t able to use is non-​transferable or refundable. What a non-​customer oriented business. What do they lose by allowing me to transfer a ticket to a different name? Patronage? Nope, hmm…

Good airline and they have the best frequent flyer program.