Enterprise Rent-A-Car

I have almost always had a very positive experience with Enterprise, and have rented from this location before. Everything was good, and when I called to extend my rental, they were very helpful and worked with me to save me some money. They gave me a Toyota Camry which was excellent. It was very late and I made the 1 hr drive to Northampton MA. At the end of the drive the little triangle with the exclamation point appeared — Warning! Maintenance required. It was late — 9 pm – after a long day of travel. I called the office and talked to the same person who had rented the car for me. He was NOT helpful or knowledgeable. He said that this just means that there is a low tire and I didn’t need to worry about it at all. What??? I said that I would be in rural northern VT and would be driving with my baby granddaughter and a low tire was NOT okay and I did not want to be stranded. Then he said, «Well, just bring it back to us and we’ll give you another one.» Are you kidding? Then he was telling me to go to some other enterprise location and get a different car and show it to them. By this time it was 10 pm and I’m completely exhausted. I KNOW how long this would take if a location was even open. I asked him to look up what the sign meant to make sure it was a tire and not just something less important. I was meanwhile looking in the book. He kept insisting it was a low tire and that wasn’t a problem. I don’t know what world he lives in where that’s not a problem. He was, in short, totally unhelpful all the while saying the standard, «I understand.» I finally just gave up on him and turned to the book in the glove compartment. It came to me after I had unloaded my luggage to re-​set the maintenance required (usually for an oil change) and if it went off, then it was NOT the tire, just a need for an oil change. I did so. The warning sign went off. It was not a low tire. I drove many many miles in rural northern VT safely and successfully.

From the professional level people checking you in to the shuttle driver who helped me get my car returned so I could hop the shuttle to make my flight, the Enterprise crew goes above and beyond to make renting with them a good experience. I always choose Enterprise for that reason.

From the time I was picked up at the airport by the shuttle bus to getting to the location to pick up the rental car, I received the best service!
The bus driver radio to the counter to tell them I was on the bus in route so by the time I got to the counter the agent had my information up on the computer ready for me. They also offer XM service as an add on, which was cool. The whole experience was fast!
The driver handle my luggages getting on the bus and getting off the bus. Great!
The location is very close to everything like hotels and restaurant so it’s in a convenient location. The staff was very friendly and personable!

For a location JUST off the car rental path… The service and expediency is without compare. Price is standard but I have been given free upgrades related to time I come in (late). Always smiling and happy to see me.
I highly recommend this location!!!
Delton B

Great service from the shuttle driver who waited when he saw me running from the terminal to the service agent who honored my free upgrade. This is the way to build loyal Enterprise customers.

The staff at this location was professional. Back on Tuesday, I was voluntary bumped off my original flight and the airline couldn’t accommodate me until yesterday morning. I was trying to find a vehicle for the rest of the day, so I can get some stuff like pajamas and toothbrush and toothpaste and possibly one of my friends that night. Even though that their website said that this location was sold out, I called the location and told them that I just returned the vehicle two hours before I called and the circumstances. The lady that answered the call put me on hold and see what she can do. After a few moments, she came back on the phone and told me that she made a vehicle available for me. With this staff willing to go the extra mile, I definitely will use this location again.

Great service from beginning to end! Very friendly and understanding staff that is willing to do whatever it takes to make me happy. I have been using Enterprise exclusively since 2005 at BDL. I’ve never been disappointed!

I rent there regularly. Always fast, cars in fine condition, very quick access to airport and nearby hotels.

Flight arrived later than expected due to a delay leaving Denver. The shuttle was still there waiting for me and one other passenger. When we arrived at the office there were three gentleman still there waiting for us. When the computer that my agent was using went down, he was extremely polite and very apologetic to ask me to hand write my information after he had just entered it all into this computer system before it went down.
The next gentleman who helped me get my vehicle offered me a larger vehicle than I had on my reservation (he offered me a Passat instead of a Jetta) for my trouble.
I had this car for over 10-​days while visiting family for Christmas and New Years. No complaints about the car at all, and when I returned the vehicle the staff was again very friendly and genuinely cared about my experience with the vehicle.
Excellent group of people who provide a great service! Thank you!

Picked up the rental with no issue, nice stuff, car was in good condition, just the windows and windshield were a little dirty.

Unfortunately, I was offered one rate for gas refill, and when I refilled, I was forced to accept another rate that was a couple much higher. Moreover, even though I picked up in Windsor Locks and dropped off at the Springfield location just off the highway so that I could get on an Amtrak train to come home to NYC, and the two locations are only about 20 minutes away from each other, I was charged a $ 50 drop fee. That’s heavy-​handed. I’m weary of using this location again.

So… Check-​in and check-​out went well, but it was everything in between that was not so good.
Ok, so it rained the entire time I was in Connecticut. I know, not Enterprise’s fault. However, the windshield was so bad (either soap residue or bad wipers), it was a danger to drive.
Again, the rain cannot be controlled, but proper maintenance on windshield (to include wipers) would have made this a good experience. As it stands, it just seems like the were wanting an accident to occur.

Great service, I even upgraded to a sports car for a nominal fee, easy & courteous shuttle from the airport, speedy rental time & return definitely one of the best rental experiences I highly recommend this Enterprise location

Priceline made an error in booking my car at an Enterprize location 30 minutes from BDL. The desk clerk was totally unhelpful in resolving the issue saying it was up to me to resolve it or any twice the cost. The other location would not pick me up. It took an hour on the phone in front of their counter making multiple calls to Enterprise and Priceline to come up with a solution that, had the counter rep simply gone and asked the manager, could have been solved in 2 minutes. Enterprise and Priceline? Never again!

In yet another pinch Enterprise Rental was there for me. This was my third rental in a week and this was the least expected since I was in town for a funeral. Explaining this to the agent, Matt, he could not have been nicer and wasted no time to get me in a rental an on my way. When he realized I was going to part of the funeral procession he immediately swung into action and found me a black car on the lot. The care that this service agent showed me will have me coming back again in the near future. Thank you Matt and Enterprise!

Our flight arrived about 1 hr after Enterprise officially closed. They were so kind as to still provide a shuttle and open the office for us. Our rental car, a Kia Sol, was in very nice condition and served us well for the 6 days we drove it. The return process went quickly and without any glitches/​drama. Oh, and the value was great.
This was a Very Fine experience. Thanks Enterprise!

The staff at the Bradley Intl Airport location were friendly and fast. They had my reservation and showed me a few additional options that were on the lot. I got a clean and fuel efficient Toyota Camry. The car ran great and return was very easy and quick. Great discount through the Television Academy. Looking forward to using them again next time I’m in the area!

Enterprise made my late night trip as easy as it could be. Airport pickup and delivery were prompt, as was service once I arrived on site. My Ford Fusion was in excellent condition. Thanks, Enterprise.

I rent vehicles all over the country around 40 weeks a year, as I travel for work. Enterprise is my «go to» whenever possible. The team at Bradley Airport /​Windsor Locks, is no exception. I’ve used them on many trips to the Hartford area. Cars are consistently clean and well maintained. Shuttle service is reliable and folks are friendly, helpful and efficient. Even if I can get a cheaper rental through other companies, I always get the best value for my money at Enterprise.

In many exchanges here, I have tidings of great service and clean, safe cars to rent. Always friendly and efficient, I’ve always had flawless service at reasonable prices. Just say no to the add ons for insurance and fueling.