Homewood Suites

I did not have a good stay nor did the mgr help me. without getting into details I will say they made everything right. Trip adviser does not allow for updates or edits but in all fairness for all that went wrong Hilton stands behind their properties

One of the best suites I stayed in. Homewood Suites customer service bookings were great. They took my sister and me in at 11:30 at night where the Super 8 was disgusting and we were scared to spend the night. They were gracious and fast. The room was so clean and comfy. To top off they had a family style breakfast that was included in the price. I know where I will stay next year for Women of Faith Conference, Hartford, Ct. It was only a 15 minute drive and totally worth it. Thank You Homewood, I am a big fan and will now only look for your suites upon travel. :)

Absolute worst hotel experience ever. I’d sleep on a bench at the airport before I’d stay here again.
I was here 2 nights. The bed was uncomfortable, but ok.
The last night, my smoke alarm battery started beeping at 3 a.m. Every 30 seconds. I called the front desk, the oh so helpful clerk told me to stand on a chair and I could fix it. (No liability issue there, right?). Needless to say, I couldn’t fix it. She then informed me she was sorry, but maintenance doesn’t come in until 8:30. I ended up on the couch, and never got back to sleep. I checked out, as planned, the sales chick apologized and said it was going to be fixed today. I told her I really didn’t care since I was leaving. She said she’d give me points. Woop.
Who tells their guests to stand on a chair at 3 in the morning???
I’m here for work, and I was useless after that.

I have stayed at this Homewood Suites for many many weeks for training with my company. I don’t have anything bad to say. The staff are the most kind, customer service friendly i may have ever experienced. They are always so welcoming and accomodating of our group. The management staff is outstanding and really genuinely cares about the comfort of their customers. The rooms are clean and spacious and perfect for our needs.

I have stayed at this hotel for business on three occasions and I would give this team 10 stars if I could! Both Betty, Judy L and the managers, Judy and Lisa, have been more than accommodating and have made each stay feel like home! I highly recommend staying here if you have a chance. The rooms are huge and the service is top notch. Everyone in my group agrees.

We love stay at this Homewood Suites, its only 20 minutes form Springfield, MA where my father in law lives.
The staff here are super friendly. These one staff member that is awesome and her name is Betty. She was great on all levels. Can’t wait to come back in March of 2016.
They also have a basketball court for the kids to play at. Its open from 10a-​10p.

This place is my home away from home while I’m in CT. The rooms are always clean, the staff is amazing, and there is coffee and breakfast in the mornings and food and beer and wine in the evenings. What more could you ask for?

I’m not sure I’ve ever written a review faster from the time I’ve checked in. This place is a complete dump. I’m not a fan of hotels that have the main room door open up to the parking lot especially a poorly lit one that feels unsafe. Walked in the room to a smell I can’t describe other than… dusty, old, maybe moldy? The carpet looks like it’s a 1980s vintage. They upgraded the countertops but put them on top of a vanity that should have been trashed 20 years ago. This was my first stay in a Homewood Suites and it may be my last no matter how close it is to the airport.

I stayed at this hotel on business for one night since it was so close to the airport. This was my first time staying at a Homewood Suites and I was pleasantly surprised by the size of all the rooms! My room/​suite came with a large living room, fire place, full size refrigerator, and a suite with a bathroom/​bedroom together. My coworker had two full bedrooms and two bathrooms (perfect for families). Since I stayed in the winter, i was very glad to see that the heat and the hot water worked well. Also, it was nice that there was tea and a bag of microwave popcorn in the kitchen for guest use. The hotel overall was quiet, the bed was comfortable, and the linens were fresh. I will note that my coworker mentioned having some trouble getting the right temperature for the shower since the water can get *really* hot.
All the suites have outside access though, so you will likely need to drive from the lobby to your room (no elevators or rolling your luggage down carpeted hallways).
Breakfast was similar to many hotel breakfasts, but the coffee was hot and there was plenty of food available. There’s a nice, large-​ish seating area in the lobby with a fireplace. I was glad to see coffee available even in the evening. Also, every night there is a dinner/​snack time that’s hosted by the hotel for free (which i didn’t realize!). We had chicken Parmesan, salad, and bread sticks. There was also a selection of wine and beer. The chicken was very dry and basically inedible, but i did enjoy everything else (and didn’t expect much for free).
Overall i would love to stay at this hotel again!

My boyfriend & I have stayed here at this particular location 4 – 5 times previously & we’ve enjoyed each stay. The staff remembers us each time we come, which is about every 6 months. It’s comforting to know that the company treats their employees well enough that there is not a high turn over, so it’s comforting to see familiar faces. The rooms are always clean & keep with the Hilton standard. They provide breakfast every day & dinner Monday-​Thursday. This location does get busy & we have been placed in rooms with loud or rowdy people down the hall from us. Like players from a hockey tournament. The usual patrons during the week are traveling business people, so that is not typical. They are happy to change rooms for us & ask other patrons to be respectful. There is a nice business office, lobby with fresh coffee, fitness center & laundry room. I would recommend this brand & location to anyone for a nice stay.

So many things I hate. Let’s start with the smell. Can’t really explain it — kinda like it use to be a smoking room but it’s so tart — it just stinks. The floors are dark chocolate as well as the carpet and the lighting is too low. Just feels old. Like ima see a bug… And I did. Woke up last night to a black spider on the bed. To me a bugs a bug. Oh and let me not forgot — it’s outdoor entry. Now, the staff is friending and they have decent food the serve every night. So if your looking for a budget friendly situation, this is the choice for you…

My family and I stayed here recently. We enjoyed it so much that while we were there we added an extra night. Loved the fact that there was a kitchen, living room, kitchen and bathroom. The room was clean and up to date. They were working on some rooms updating while we were there. One of those rooms was the room right next to ours, hence the 4 stars instead of 5. A few times we heard the machines the workers were using and a couple of times they actually left stuff in front of our door. I guess they didn’t realize that we were staying there, but all I did was put it right in front of their door so when they opened it and tripped over it like I did I guess they got the hint. Besides that, the stay was nice. The breakfast had a nice variety and we happen to be staying during the week and dinner was also included. Dinner wasn’t a variety, but one set meal per night, for example: Fried chicken potatoes and veggie with free beer. We have season passes to six flags new England and have decided that this is the place we intend to stay whenever we use those passes.

I had no problem with the customer service or check in, but the only word I could use to describe this place is old. The internet is slow, the bathroom is VERY outdated, the hot water doesn’t work, the vents need to be cleaned, I woke up sick every morning, I also needed to get a key every day because the card reader on m y door barely worked. I write this review based on the cost per night, which isn’t super expensive, but costs enough where you expect a lot more form the rooms. Yes they are big, yes they serve food, but the quality is minimal. I will avoid this place in the future.
Again, all customer service was great, people were helpful, but the place has fallen from a Hilton to the level of «motel feeling.»

I love Homewood Suites because of the included meals and spacious rooms. This one I found slightly odd because of the large motel like layout of the rooms.
If you are staying in the area with a family, definitely stay here. Large rooms and free breakfast and dinner. The breakfast is great, but the dinner is OK. They call the dinner «evening reception». It usually consists of a simple main dish and a simple side dish. In addition to this there is a small salad bar. Also available are wine, coffee, beer, lemonade, and iced tea. All of the food and beverages are served in a help yourself, buffet style.
All in all, a nice place to stay. One thing I found strange was that the lobby and dinner area had a lonely, gloomy feeling.

I was disppointed with this place. I expect much better from Homewood Suites and the Hilton Family hotels. The place looks okay from the inside and outside and the amenities are okay. But, the rooms are pricey ($ 149/​night), the internet was horrible, the TV didn’t have CBS, and the room had old bagels n the microwave.
Now, I suppose there may have been a temperary problem with the TV not having CBS, but I needed to watch an important football game. I ended up at a bar to watch because the front desk had no idea what the problem was, nor did they offer a solution. As for the internet, it was dreadfully slow. Don’t know why and the front desk did not even apologize for it. Maybe the maid missed the moldy bagels, but that is unacceptable.
The last problem is that the rooms are not connected to the lobby so you have to walk outside in uncovered area to get to/​from. Not good when it is pouring rain, and probably even more miserable during a winter snow storm.
The pluses are that it is near the airport and close to a lot of restaurants, mostly fast food.

For a shitty hotel next to the airport, in one of the shittiest towns, in one of the shittiest states in the USA this place isn’t too bad.
The staff is pretty nice and the beer flows pretty free from 530−730pm. The food isn’t great; but hey, it’s free.

The building looks nice and it is close to Western Massachusetts and the highway. The rooms were big and nice. The bathroom could use some work — toilet and bathtub both extremely slow to go down. The door to the court yard was locked, which meant to get to the dining area or the business center, I had to exit the building and hike. It was a good distance from the back of the property to the front office where the food was. During the week it wasn’t bad, but the weekend — what a zoo!
If I wasn’t a frequent Homewood Suites customer, this would be a little higher rating, but having been to many others, this wasn’t impressive.

If you are going to be spending anytime in the WIndsor Lock, CT area, try at all costs to avoid it.
If you don’t like being unemployed and your company makes you go there like mine does, stay here.
The rooms are long term suites. Separate bedrooms, kitchens with utensils, pull out sofa in the living room, etc. Included with the room is the standard hotel breakfast, PLUS dinner and drinks. This is a huge plus for those traveling on a per diem. The dinner selection is limited, but free. They also have grills by the basketball court, which are free to use for guests. My coworkers and I opted to get drunk at the happy hour and then grill out. It wasn’t a bad way to spend a week in CT, if that can be said.
Big plus for the old lady that served us beers. You were awesome, how we were clearly «breaking the rules» by taking more than one glass at a time, but you said you didn’t care because you were retiring in a month. If you were 40 years younger, I might have asked you back to my room.
Enjoy retirement beer lady