Family Tire Pros Auto Service Centers

I was driving on a roadtrip through colorado earlier this summer and my engine /​service lights popped up! I looked on Unilocal to find service shop and and i had a great experience with family tire in california, where i live, so was surprised to see all the negative reviews at this shop.
I am happy to say that this store lived up to the high expectations set by my great experience at the california location! The team at family tire was professional, courteous, and treated me very fairly.
Although the name implies tire shop, i can say that their service department us also tops! Thank you guys for getting me back on the road and not killing the bank account. Highly recommend. A++

There is nothing fun about taking your car to the shop. Often times there are surprises, and a good mechanic will bring things to your attention to maintain the operation of your vehicle. These guys do a fair job, maintain integrity, and perform solid, honest work. Occasionally things happen, it is how they respond to those things that make this place a respectable business.

After seeing my initial posted review I received a call from the local manager, Brett. He did everything he could to make things right including refunding the cost of the alignment and offering to come to our house and clean the garage floor. I have to give him high marks for the efforts.

One star becasue zero is not possible. Brett called me today and accused me of not paying and wanted me to pay for service again. He called me a lier after I checked my credit card and said that I was indeed charged and paid for service. Stay away they are rude and have no clue about service. Not to mention they tried to double charge me! I will not be back and will advise people to stay away

I have used Family Tire since I moved to Windsor three years ago. I’ve always been happy with them, so I decided to try them out for an oil change and tire rotation, not knowing they had new management. Several hours after dropping my vehicle off, I got a phone call telling me that there were immediate issues on my vehicle that needed fixed right away. I went back to the shop to hear them out and they told me I absolutely must change my spark plug and spark plug wires and that my front seals were leaking. In addition, my brake fluid and transmission fluid needed changed because they were both ‘dirty’. I just had my spark plugs changed two months ago and I know it was a good job because I helped my relative do it. Not to mention, I have no leaks on my garage floor, which is curious since they say my front seals are leaking, the leak has to go somewhere… I also requested synthetic oil while there and noticed he didn’t make a note of it, so called after I got back home to confirm they had typed synthetic oil on the sheet and when I picked my vehicle up, I was only charged for regular oil, meaning twice I asked for synthetic oil and twice someone didn’t do their job. Won’t be using them again. Telling me I needed new spark plugs, when I have new spark plugs installed, told me all I needed to know about the new management.

This place has gone downhill fast under the new management. I called today for a quote on some Kumho tires. Nothing fancy. Their tire price was $ 113 each ($ 5 cheaper than Discount Tire), but their installed price was $ 615. The pre-​tax total on the tires is $ 454. Tax is only $ 29 because there is no tax on labor. That means they are charging $ 132 for mounting, balancing and disposal, or $ 33 per tire. This is outrageous. The mandatory state charge for disposal is only $ 1.50 per tire. They even charge $ 14 for dismounting the old tires. Seriously?! This place use to fix flat tires for free; now they charge to take your old tire off the rim and charge you again to mount the new one. Talk about gouging! Their price on the tire itself was cheaper than Discount, but their out the door cost was over $ 40 more. No wonder they are going under and have virtually no business. I got 4 quotes on these tires and they were by far the highest. Sears even beat their price. I am done with these guys.

This place is going down hill. Under the previous management I bought at least 4 sets of tires over the years. But now, they guys at the desk are rude and unhelpful. The last time I got my oil changed here, it took 4 hours because of some dispute with their mechanics. They didn’t offer me anything to make up for it — only excuses. I’m taking my business elsewhere. I’ve heard T&T Tire in Windsor is consistently good.

absolutely terrible service! They have no idea how to work with after market wheels. My hub-​centric rings were re-​installed wrong and i ended up losing a lug nut and almost losing a wheel. Then when I went back to have them fix it, the guy at the desk didn’t seem to care about my problem. I would suggest visiting T and T Tire in the Windsor area instead.