Henry Mechanical

Avoid Henry Mechanical at all costs!
Even though I found them through Costco, a company I respect and use frequently, my experiences with Henry Mechanical — from Art the estimator, who supplied the wrong (i.e., cheaper quality) ducts — through the company, which knowingly trying to get around
the required duct testing requirements by stating that the system was an existing system as
opposed to a brand new one (which they knew to be incorrect) — through Joe Henry the owner, who tried to play hardball until I showed him my draft letter to CLSB after which he put his tail between his legs and started whimpering — had been awful, at best. Not only did they lie and lie some more only to top it off with more lies, it turned out, after Costco sent out a different vendor to evaluate the system, that they had incorrectly sized the system which caused all sorts of problems per the manufacturer (Lennox). Oh, and they refused to send their folks out for two tune-​ups as per my agreement with them. Luckily Costco, along with Lennox, fixed the various issues we were having and agreed to retroactively honor all the past maintenance agreements, and we now at long last have a system that works.
PS: Eureka, if you read this, please be sure to show this to Joe before posting your standard «I sent the person a private message and am still waiting for a response from him/​her».
Feb 12, 2016: Costco fixed all the issues using a different vendor and without going back to Henry Mechanical. That should tell you everything you need to know. Also, Lennox sent their reps to look at the system and their conclusion was that Henry Mechanical did not size the system correctly, if at all. And how Henry Mechanical can make a mistake and list a brand new system with brand new duct-​work as existing, is very peculiar. Unless they were scared that they would not pass the leak test for a new system, which they did not!

Our furnace hadn’t been working in a year. We assumed it was old and needed to be replaced since our family friend couldn’t figure it out. This place came out to give us a free estimate. The other two furnace companies told me I needed a new furnace (Moore and another company). This place is the only one who asked to look at the wall thermostat. After looking over everything the thermostat is all that needed to be replaced. I feel like the other two furnace companies were trying to screw me.

Henry Mechanical installed our AC a few years ago. They did a great job and the price was good. Over the past two years, they’ve come out a handful of times to fix other heating/​vent issues.
The reason for the 5 star rating is because Henry Mechanical has consistently done a great job at a reasonable price. All of their techs have been very polite, super conscientious, and on-​time.
For us, it made sense to sign up for their semi-​annual maintenance program. A few scheduled visits a year will hopefully prevent any major issues down the road.
I would highly recommend Henry Mechanical.

The final price was 2.5x the original estimate. Poor quality work and customer service.

Eureka The Service Manager is amazing and provides top notch Customer Service. Her follow through is impeccable. Very happy Client here!
Thank you Eureka!
Francesca Chavez
Property Network, Santa Rosa, CA

Honesty, great customer service and excellent skills are not easy to find. I recommend Henry Mechanical to everyone, they meet all of those standards.
We have used Henry Mechanical several times in the past and keep calling them because they have excellent customer service. They are prompt and have always been very reasonable. Our furnace is under the house and a year ago we had a complicated problem with standing water. The service technician went back to the shop and made a custom sheet metal box that corrected the problem.
Over the weekend our furnace kept tripping the breaker and I had to turn it off. It was a very long, cold four days because Christmas was Tuesday. I left them a message on Christmas eve asking if they could call me today, the 26^th. They called me first thing in the morning and had someone at my house within two hours. Steve arrived and went under the house but came right back up and told me there was a wire sparking and giving off black smoke. People have gone under the house for years and never noticed this until Steve did today. I realize it was hard to miss, but he figured out what was going on and told me to shut down our electricity. Luck came at the right time for us because the electrician told me there is a significant chance that our house would have burned down in the next few days. When the electrician went under the house he found two live wires with their bare ends embedded in the mud under the house. They had probably been like that for 14 years when the furnace was replaced. See my review of Empower Electric.
Obviously I am very grateful for how quickly Henry’s sent someone to the house, and that Steve was on his game and found the problem.

I am currently awaiting installation of a new gas furnace by a competitor of Henry’s. I got a quote from Henry mainly because they are a Costco vendor and I use Costco whenever I can because they usually do a good job of vetting their vendors and will stand behind the contractor’s products and services if there are problems. That said, I was very disappointed in the service and lack of responsiveness I received from Henry Mechanical. The original quote that «Art» the estimator gave me was for an 80% standard heater with a single stage blower when I told him what I was interested in was a two stage blower motor. I figured this was an honest mistake, so I called him back and asked him to revise his quote. It took a couple of days for him to get back to me for clarification and another couple of days to email a new quote (all this time I am without heat!). When I finally get the new quote it is for an entirely different product (96% efficiency) and is over $ 2k more. I didn’t even bother to recontact him. He seems very disorganized (as many HVAC people do!) and communication seems to be on a «catch as catch can» basis.

I live in Florida so my property manager called Henry Mechanical to repair the AC on a rental house I own. It turned out to be the thermostat. When I got the bill I was shocked. Thermostat was 192.50 I looked it up on Amazon and it was $ 56.27 and list price was $ 89.02. The total charge was $ 347.98. I will definitely look elsewhere in the future.

I have been using Henry Mechanical for over 10 years and I have never had anything other than an excellent experience. I have referred them to numerous friends and family members, who have never been disappointed. Everyone has been very happy with Henry Mechanical’s service and pricing. Over the years, I have met several of the employees and they have all been friendly and hard working. Joe (owner) has provided me with numerous estimates and has also been on the job site doing work himself. My estimates have always been very close to the final bill. If you want a great locally owned and operated business than I would recommend Henry Mechanical.

Before posting this review I read the Andrew W. review from 8÷31÷11 regarding Eureka. Wow I can’t imagine this woman providing anything other then excellent service. After my experience with Eureka which led me to post a review on Unilocal, it sounds like Andrew W. may have had a bad day and it wouldn’t of mattered who he spoke to at Henry Mechanical.
I have triplet 6 month old daughters and my heater stopped working on a Sunday afternoon. I called Henry Mechanical and spoke with Joe. First he offered to send someone out. I declined thinking I could keep the house warm with a fire for one night. He said he would have Eureka call me first thing in the morning and they would fit me in to their schedule. Of course, it was the coldest morning of the year on 2÷27÷12 so I was hoping they would get to my house fast. The space heater and fire place weren’t helping. That was obviously my dumb decision to wait.
Eureka called me at 7:30 am. She understood the urgency of getting my heater fixed as fast as possible for my three babies. She explained what time the techs arrive for work and what time they leave to start their day. She arranged to fit me into their already made schedule. She confirmed my address and billing information. She advised me to call back if I needed anything or if I had any questions regarding the bill. Eureka was easy to deal with and not only fit me into their schedule but made my house the first stop of the day. She wanted my heater to get fixed ASAP for my baby girls. Hint one that Henry Mechanical understands family.
The tech (Mark) arrived at 9:15am and had my heater fixed and was running by 9:45am. The price was fair and lower then I expected. The invoice was easy to understand just by simply reading the breakdown of charges.
Henry Mechanical has excellent prompt and complete service. I would refer them to anyone that needs a repair or simply needs their equipment serviced. I will now be getting my heater serviced every year by Henry Mechanical.

Eureka service manager was rude. I would not use this company again and WOULD NOT refer anyone to them. I used them from a referral and called to get an estimate I was told it would be from 600 – 800. Tech came out after repair invoice was 799.47. Was not informed that I would be billed for drive time, which is 30 mins, fuel charge, taxed me on labor which was incorrect, and hour rates were never given until i noticed it on bill.
Called to question my invoice and spoke to Eureka. She was very rude and unpleasant to speak to. Filed a complaint to BBB and her response was total lies. Saying I used profanity. Those who know me, I rarely use any profanity. Service tech who repaired my neighbor offered his services to repair mine, Time of appointment a different service tech shows up.
If you decided to use them, ask for specific costs for repair. None was given to me before only an estimate.

This review is a bit late, but Henry Mechanical deserves it, so here goes:
I did a gut and rebuild a few years ago, splitting a home into two legal units. That meant two furnaces would be needed.
I had 5 or 6 companies out, and two of them identified problems that would make this a tricky install to do properly. It gets complicated to describe — location of returns, the slab floor in the lower unit, etc, — but these two companies pointed out the same problems. The cheap guys from Craigslist were MUCH cheaper, buit didn’t flag the problems.
My business was owed to one of the two smart installers, and I selected Henry Mechanical because they were a bit less expensive.
The work was excellent, and the followup was excellent. I even emailed them almost two years later, and they helped me with a damaged duct — caused by another contractor months after their portion of the job was done.
My estimator was a guy named Art, and I think he’s tops.