O’Reilly Auto Parts

So I went in an bought a oil filter for my 2000 Kia and it didn’t fit and most things I have bought from there don’t fit my car. they charged me 5.05 for this thing and I lost the receipt and when i went to Exchange it they said that it was 4.08 not 5.05 which is what they took from me the first time. They do not know what they were doing there!!! Don’t go to this one!!!

This is a review for the Healdsburg store. What great customer service!
During a break in the rain I stopped at Napa Auto Parts in Healdsburg. «Hello, I need new wiper blades, please will you help me put them on»?
«No»! Whaat — I thought he was kidding but he wasn’t — he followed up with «I’m not getting wet & sick»!
«What’s your name»? «Steve» «Oh I thought it may be Dick»!!!
Driving down Healdsburg Ave I saw an O’Reilly’s and stopped in. I was greeted immediately and when I asked the same question, I received a «Sure, no problem at all»! Thank you so much for the great and friendly service Elvis and Buzz Owen ! Friends please — any time you need to stop by an Auto Parts store make it O’Reilly’s. Five star service!!!

I do all my own maintainence on my car, so I spend a good amount of money here. Every time I come in I am greeted by friendly employees who are always ready to help. I can always find what I’m looking for with no problems, and I’m always in and out of the store within a few minutes.
However, I have a feeling employees are pushed into «upselling» products. I almost always have someone trying to sell me extra products, maybe assuming because I’m a woman I would buy anything they suggest since I didn’t know any better. It just makes me feel weird, because in most cases I wouldn’t be considering it, but I don’t want to be rude and interrupt them by saying «not interested». I would never hold that against the employees though, I’ve worked several jobs requiring «suggestive selling», so I know how much management pressures that kind of thing. Because of that, and ONLY because of that, I give 4 stars instead of 5.

Wow, I came at 8:45 pm they close at 9pm. Gerardo was so nice I told him of my issue after AAA wouldn’t replace a battery after 7pm even though the dispatcher said they would ²⁴⁄₇. Anyway, Mitch another gentleman said it was ok to help as I don’t know how to install a battery. So Gerardo came out with a cart and worked diligently in the dark to get my battery replaced because its the wine harvest and I explained I couldnt miss any work over this, and im working 12 hours a day. What a great guy and crew we have at Windsor!

Truly Impressed, I went in here the other day for wipers. I have an older car with a ton of personality and boy did they treat it with care. I believe Nick was the kind gentleman that helped me. WOW he knew nothing about cars, But everything about charisma. He took awhile to get the job done, but in the end I got to know the young man and it was a delightful experience. All in all, great staff, seems that they have a good time while getting work done. ASK FOR NICK, he is great!!!

It’s nice to find an auto parts store that has employees that know and understand automobiles. Most of the time they can answer my questions and will admit when they don’t know. I don’t have any issues with them at all. The days of having employees that can answer any question are long gone. Just try and ask a Radio Shack employee for a SPDT switch, and they will ask for a manager to help. You can ask anyone in O’Reilly’s and most will respond: How many volts/​amps are you running? They have had parts for my 1930 Model A, and can get parts in the next day if not in the store already. It’s a smaller store so they can’t stock everything at the same time.

I love them! They performed a full diagnostic check for free and they even installed my new wippers for me.

These people are RUDE RUDE RUDE…
I bought a battery for my car which did not work and they refused to take it back. They have a return policy, but it wasn’t until later that I found out that batteries are not honored under that policy.
After trying to install the battery with no luck, I took my vehicle to the dealer thinking maybe there was something more than just the battery wrong. The dealer installed a new battery and told me that was all that was wrong with my car. I have had no problems since. I showed them the battery that I bought from O’reilly, and they said they thought that it might be the wrong battery.
However… I tried to return the battery to O’Reilly and they said they wouldn’t take back a USED battery. I explained that the battery was not USED. I only installed it to find it didn’t work so I IMMEDIATLY took it out and tried to return it. They still wouldn’t take it back and said only a manager could authorize that return (and of course, he wasn’t there). I asked when I could come back to speak to a manager and was very rudely informed they couldn’t give me his schedule. Sooooo… I could only return it to the manager but they refused to tell me when I could do just that. Talk about the run-​around. I came in three more times, lugging that stupid battery with me only to find that «The manager still wasn’t in».
I was finally able to resolve the dispute by contacting my credit card company, but I shouldn’t have had to go that route… especially since they sold me the wrong battery in the first place.