Hartigan’s Service Station

Our family has used Hartigan’s for many years and I agree with the pervious post of the rudeness that they are now treating their customers’ with. We called about getting an appointment because our check engine light is on and the reply was «Not today» followed by a hang up! Your loss is Brach’s gain!

We used to use Hartigans when my family lived in Winfield when I was a kid. Always great service.
Recently I moved back to the Winfield area with my wife and kids. My wife had a tire blow out right down the street from our house and I was all the way in Woodstock more than an hour away. I decided to call Hartigans and see if they could help. They came out 5 minutes after I called and had my wife back on the road in 10 minutes all for $ 35.00. That was a great deal, with fast service.
It is nice to see they still have their act together.
Dave

Ok, I used to be very loyal to these guys so I have to give them their due and not give them ONE star. Their shop is also located across the street from the Winfield train station so it has been convenient, in the past, to drop off my car in the morning and take the train to work, then take the train back to my car. They are the only place that’s ever fixed anything for less than what they quoted me in the beginning.
But, they are a little rude. They always have been, really. I go out of my way to be super nice to the people serving me at restaurants, making my coffees, checking my groceries, etc, and yes, mechanics. I was nice to the Hartigan’s people, too. I finally had to at least take my business elsewhere. But rudeness isn’t the only reason. I’ll explain.
I took my car to Hartigan’s because of some loud and odd mechanical sounds the car was making under the left side and because my windshield washing fluid was broken. I’ve learned, from many incidents in the past, to fix my cars before they bust down and leave me stranded in the middle of the road. They didn’t call me about my car for hours on hours (I mean, FOREVER). I figured well, whatever, maybe they are really busy. So I called them. Turns out they had «looked at my car a long time ago.» They, both couldn’t figure out what was wrong with the sound and didn’t even look at the washer fluid. And they were rude. I’d already been thinking about the rude part but now my car wasn’t even fixed. So I started looking around.
They didn’t charge me but what a waste of my time. I took my car to another shop (recommended by someone) within the next week where they found out why the noises were coming from my car – which, btw, were important structural reasons, fixed it for a reasonable price, and where I take my car now. They also fixed the washer fluid. I guess it pays to actually look at the car and not be a jerk.