Waste Management

Worst customer service I’ve ever dealt with. Dumpster has been curbside for 2 weeks and they keep telling me it wasn’t out when they came. BS! I’m now taking pics and sending them with a time stamp to there HQ
What happen to the customer being right? DONT USE WM!!!

Unethical crooks who stand by the way they take advantage of their customers. Just broke my service with them after we moved and they tried to charge us twice as much as any other service. When I talked to a second tiered «leadership» person, he quipped, «Why would we offer you bottom dollar if we can sell you the service for more?» NO JOKE! That’s verbatim from Andy at the Illinois office. Andy told me they throw out a number and if someone agrees, then business is on. If you think it’s high, they’ll come down in increments. For example, he tried to charge me $ 18/​mo just for trash with their 96-​gal can. When I said I saw it online for $ 12, he said he’d go to $ 14. When I argues back he tried to «be reasonable» and meet me at $ 13. Again I hammered about how he could charge someone $ 12 and someone as much as $ 18 for the exact same service when he said, «Oh, $ 18 is well within our range for that service.» This tells me that they charge some people much more than $ 18 even. Great service. It’s one thing to charge more for smaller companies to survive, but WM is huge and I can only think it’s gotten so big because we are all ignorant to their practice. It’s time we wise up and say no to the way they do business!
I swear my address says I live in the USA and not Tiajuana…

I will never again try to use Waste Management for weekly dumpster service. First they faxed me the agreement trying to sneak in a 3 year contract. For a dumpster. Really?
I changed it to «month to month» signed and sent it in. Their rep emailed me «You can’t do that.»
Then when I tried to have communication with him about it, he failed to return any phone calls or emails. For 8 days.
Finally I talked to another dumpster company with a very personable salesperson, and for about HALF THE COST I had a dumpster within two days.
I don’t usually do complaining reviews of a business on line, because I know how painful it was for my company once. But this guy just got on my last nerve.