Batteries Plus Bulbs

I read the bad reviews here and was concerned about going there but since my car needed a new battery and their price seemed reasonable (with free installation) I took a chance. Anyhow, I ordered the battery online to get a 10% discount, then someone from the store called me to tell me that I needed a different battery for the Honda Fit and it would be an extra $ 10 or so. The next day I went to the store and they told me that the person on the phone was also wrong and the battery I needed was actually another $ 8. I wasn’t too upset since the guy was very nice, did the installation, and the battery he put in was clearly the right one so he wasn’t trying to rip me off or anything. The final price was still $ 20 cheaper than AutoZone.
So in conclusion, the website is probably full of inaccuracies but the people at the store (I interacted with 3 of them and watched them interact with other customers) were very very nice and helpful.

Brought in a remote asking whether they could tell whether the signal was actually being transmitted, that I had changed the battery and it wasn’t that. Cocky counter guy gave me a runaround that it had to be the battery I bought at a drugstore, and when I told him I had tested with a volt meter and it was good, he then tried to prove my volt meter was inadequate.
Kept telling me that testing «under load» would show whether it worked, insisted on selling me a new battery twice the drugstore price (and kept the old good one). It still doesn’t work. He not only didn’t know what he was talking about, got a lot of incorrect information; waste of time, money and patience.

I have shopped here several times for different needs. They were able to rebuild a cordless drill battery for about 30% less than replacing it, have done the same for a UPS (40% savings), and know their business. If you have any strange battery needs, they will probably be able to help you.

ZERO stars! Don’t trust these guys with a simple WATCH battery change. I handed a sales rep a Skagen Watch to replace the battery (10 mos old) and the sales rep took it in back, I was waiting, waiting, finally peeked in the back, the guy was talking on the phone and replacing the battery, came back 5 minutes later, handed me a totally DAMAGED WATCH (all the crystals and face of the watch were BROKEN!!!).
The owner of this franchise thought compensating me $ 30 for a ‘used’ watch was satisfactory on his part… I was SO upset at the time, that I took his cheap offer and have now paid OVER that for repairs at Skagen for the damage done by someone NOT paying attention to doing their job. Oh, and btw, there was a guy in there the same day with a HACK-​SAW, swinging that around complaining about crappy service in there too. thought for sure he might chop everyone up, he was so upset! NOT a good place.

One of my general rules of shopping is that franchise operations aren’t usually good for service. Too often a McDonald’s, Burglar King or Dunkin’ Donuts offers employees who don’t care about being there or who don’t want to spend much time taking care of customers’ needs. That’s why I prefer small businesses with only one or two locations.
Woburn’s Batteries Plus, however, is a welcome relief from the traditionally mediocre service of most chains. I’ve used them several times and haven’t been disappointed at all. Usually they’ve had what I need right on the shelves and if they haven’t, they’ve gotten it within one business day. Every time I’ve been in they’ve given me individual attention and, without my inquiring, have offered me discounts I didn’t know they had.
Prices are just a bit higher than many of the big box retailers or company owned stores and shoppers should try to be exact as possible about their power needs — it helps the sales staff. Overall, however, their products are very good and the service is exceptional. I’ll be back, no question.