Lady Grace Intimate Apparel

After reading some of the reviews, I went to lady grace with a lot of trepidation, questioning myself on even going but I needed a special bra for under a dress and know I have never worn the right size bra. Couldn’t have been happier with my experience. The sales person (Sandra) was very nice, professional and couldn’t have been more helpful. I ended up with the perfect bra for the dress and bought more everyday ones. Definitely will go back.

I have been to LG in Tyngsboro, and Arsenal Mall and they were fine. I went to Woburn and it was a nightmare. I had breast cancer 10 years ago and they seem to have cornered the market on prosthetics. The Tewks & Arsenal locations fitted me without problem. The Woburn store put me in industrial strength bras and a heavy prosthetic, told me I needed to cut the straps and sew inserts in them myself. I did this to one bra and then brought the others back because I hated them, they sent me home with another style and I actually sold those on ebay (insurance covers bras & prosthetics for cancer survivors). I don’t want to go back there but I don’t know where else to go. I may try to Tyngsboro location again. I think they just try to sell the most expensive bras because they get insurance reimbursement. I don’t usually pay $ 50 for a bra; I pay about $ 17 or $ 18 and I know which ones I like, they are made by Bali. LG told me they don’t make them anymore. I went home and ordered from Kohl’s, hello, yes they still make them but they are inexpensive! I would stay away from this place.

They sent me a $ 20 Giftcard. Still will never walk inside this store again. Maybe danvers

I had a whole long and witty story about the terribly customer service I received, but Unilocal has a character limit, so scrap that.
Went in last month for a bra fitting. The sales lady was rude to me about my lopsided cup measurements (one cup is much bigger than the other), and made me feel bad that she was having a hard time fitting me.
Found two that seemed close enough, paid A LOT for them, left.
Wore one a few times, and it became less comfortable with every wear. Weird, but I wore it, washed it, I owned it.
I put on the other bra only two times: the first time it looked awful under the dress I was saving the bra to wear under, and the second time it poked the crap outta me when I bend over to put on my shoes.
I went back today to return the evil bra and a few useless accessories, with my receipt. When I finally got a sale’s lady attention, and told her the situation, she gave me a rather mean look and said that THIS WAS THE MOST COMFORTABLE BRA WE SELL HERE.
Be that as it may, it freaking hurt and I wanted at least store credit if not out-​right return. She rolled her eyes at me (she’s in her 50s, not a teen), said that since I was still in the return period she *deep put upon sigh* would do the return.
I was so upset that I didn’t say anything except thank you, and left the store as fast as I could. If she had shown even a little sympathy, or good customer service, I would have easily spent at least 2 – 3 times more than I returned.
I will never go back to the Woburn location again. Horrible, horrible staff working there.

Their constant ads on Chronicle HD (Channel 5 Boston) finally convinced me. I’ve been wearing the wrong chest support for a long, long time. I came here to shop for a gift for «my friend» and loved the personal attention I got to pick out the right bra. There were no issues with me being male. In fact, there were was one other in store, who was reading the complimentary «Golf» magazine made available by the «man» chair. It’s where husbands and lovers can relax while their significant others shop.
Not the best prices, but truly the best selection and great customer service.

This company is horribly unfriendly with their online orders and orderees. From the first customer service rep who answered the phone, to the rep that was supposed to help me with my fitting concerns, to the ridiculous $ 14 they charged me because THEIR rep convinced me to order the wrong size and hence my need to return, to their lackadaisical and late follow up response that a supervisor would get in touch with me regarding my friendly emailed complaints of all above mentioned issues and valuable insight into how they can quickly improve their business, to the supervisor dropping the ball and never responding at all to my complaint email. EVERYONE I have dealt with has exuded a rude to extremely rude attitude and personality, has been uncaring and unhelpful to every one of my needs and questions, and ALL have been downright lazy. As a business owner myself, I don’t see this company surviving in the seas of such competitors such as BareNecessities, Nordstroms, etc that offer nothing shy of black glove service from start to finish. C’est la vie, Lady Grace. You will NOT survive another 3 years I predict.

Pretty good overall experience. Was kind of scared that it was just all old lady stuff, but I took quick look around and they also had some really nice items more geared for the younger woman. They also had Hanky Panky’s at the checkout counter. Score!
I get frustrated about bra shopping, I’m small across the back but have huge boobs, nothing seems to fit… EVER. I need a bra for my wedding dress and time is a tickin’. I walked in and saw very little as far as bustiers, but a sales woman noticed me and offered to help. She was a little brisk and abrupt about it, but she warmed up after a few minutes. She helped me with trying on items and was pulling stock not on the floor and digging for my size. Bottom line– she was helpful. No, she wasn’t crazy smiley and her approach could be a bit better/​warmer, but after a frustrating morning at David’s Bridal I really appreciated her help.
I walked out of there with a purchase. Since I wasn’t frustrated, I never once looked at the price tag or fretted about what I was spending. I think that’s a really important lesson for LG owners and managers out there. Product matters, but the shopping experience is equally as important. If both line up, I will spend a lot of money with you. I also plan to come back. After seeing the product I would wear, I’m starting to rethink my bra purchasing (sorry Victoria’s Secret).
The sales woman also informed me about their return policy in case the bra didn’t work with my wedding dress, which was also a really nice gesture (also makes me more than willing to return) With her help I came home today and am doing some research on some other items I can purchase online now that I have the right size to look for. I feel so much better about getting my dress altered. Thanks Lady Grace!

I went to Lady Grace with a lightweight blouse and asked them for the right bra to wear under it. I wondered if the staff would be as good as the vaunted staff at the Brookline store.
The saleslady was so patient and knowledgeable! She measured me, and I’m between two sizes so I had to try several, so she used her knowledge of the different brands and how large and small they run to find me the perfect bra. After each one, she came in and examined the fit carefully. She wouldn’t let me leave until I was wearing something that really fit me properly AND satisfied me with its comfort and looks under the blouse.
I suppose I could have found that bra at a department store and maybe gotten it on sale or discounted. But I went to a department store recently and after an hour of trying things on, I left with a bra far inferior to the one I bought at lady grace.
It is worth the time and the money to put yourself in the hands of the knowledgeable sales staff here to find the right thing.
They sell underwear and foundation garments, including hard-​to-​find sizes, nursing and masectomy bras, sleepwear, swimsuits, and accessories like garter belts, transparent bra straps, covers to keep silky things from slipping off hangers, etc…

I’m not sure what Irene R., below, was smoking when she wrote her review, but Angela was, hands down, one of the most dependable, friendly, knowledgeable, and honest retail associates with whom I have ever shopped.
I walked in to Lady Grace on a whim after hearing that they carry a large range of band/​cup sizes. I wear an unusual size and was in the market for a bustier — no other store carried my size in stock so that I was able to go in and try it on. But, Lady Grace did. And, on top of that, Angela gave me at least four options of different styles/​colors/​etc. to choose from. I ended up leaving Lady Grace with my bustier (which, btw, cost a mere $ 50!!!). I returned a couple of days later, Angela helped me again, and I walked out with a half-​dozen of the best-​fitting bras I’ve ever worn.
Additionally, my mom was with me, and she happened to mention to Angela that she had recently underwent breast cancer surgery. Angela immediately informed us that she is a certified breast prosthesis fitting specialist and proceeded to give my ma all sorts of helpful information regarding insurance coverage, fittings, etc. My ma had a smile on her face for the rest of the day knowing that she isn’t going to have to worry about a finding a place that would be able to provide her a prosthetic and specially-​fitted bras after her treatment is complete.
BOTTOM LINE: THIS IS THE ONLY PLACE TO BUY A BRA.

When I arrived at Lady Grace I was a bit worried that it was only for old ladies but I was very, very, pleasantly surprised! The lady behind the counter knew exactly what size I needed and which under garments would be best for under my wedding dress. It was perfect :) She did a great job helping me.

I can’t believe it took me six months of pregnancy to get to Lady Grace. What was I waiting for?! This place is amazing! I love the fact that the women who work there are my mom’s age and completely in-​the-​know! Qualified sales people make me so happy.
I agree with the previous reviewer — the woman who waited on me totally knew my size before even measuring me. I certainly didn’t! In fact, I was way off. She went and got everything off the racks that she thought would work well with my body and then finagled all the bras once I had them one.
The prices were good, the same or less than what you’d pay for a Victoria’s Secret bra. They had everything I wanted in stock too.
I wore one of the bras I bought right out of the store. I have to say — I’ve never felt better!

I can’t say enough good things about this place. I started shopping here a year ago, and each experience has been positive. I can describe what kind of coverage I need and what types of bras I like /​dislike, and the salespeople pick a variety of things off the racks. Often they choose bras I’d never consider, but happen to be great for my body.
While I’m trying on, they wait outside for just the right amount of time before asking how it fits, and then give honest feedback. I’m so insecure about the whole process (kind of like bathing suit shopping) so this feedback is very helpful.
Having the right fit and support, and having «the girls» where they should be, is great for my confidence. Stacy & Clinton would be proud!

Angela had to be the most unhelpful and nasty person I’ve met.
I’m looking for a sleeping bra. She started drilling me with questions of what I wanted.
I finally said «I don’t know, I need a sleeping bra… I’m pregnant and my tits are on fire»
Apparently when you work in a bra store you don’t hear the word tits much.
So instead of her saying «ok, let’s look at some options»
she said: «What’s your problem, I’m only trying to help you, and I can’t help you if you don’t know what you need.»
So I guess if you don’t know exactly what you want you shouldn’t ask for help here.

Nothing like a lunch break filled with old ladies looking you up and down and feeling you up! Awesome.
The wedding is just weeks away, and with my final fitting this weekend I realize I’m in desperate need for a supportive undergarment that I can wear under my dress.
I hop in the car and head to Lady Grace. The women who work at these stores can generally just look at you and know your exact size. They have their inventory memorized and when you tell them what you’re looking for they know exactly what to suggest, and that was exactly what I needed.
I walked in and went directly to the counter and told them what I was looking for. In seconds I was whisked away to their fitting room to be measured (and I actually am one of the small percent of women who wear the right size). After that the bras started coming in. It was like Goldilocks and the Three Bears. This one is too small… this one is too big… this one makes me look like Madonna circa the early 90s… this one is just right.
These women rock, if it wasn’t for them I’d still be in a state of panic trying to find the perfect bra. Now it’s taken care of and I can move to the million other things still left on the to do list.