Spa Elena

I will not go anywhere else for a wax. Elena is simply the best. Very detailed.

I came here on a gift card but called first to ask how much was on my card since it hadn’t been noted by the giver… they told me the only was to find out was to come it with the card! The website on the back of the card was useless. So, I booked a massage appt anyway and arrived 10 mins early but was told I had to wait a half hour since they were running late due to an employee being out on an emergency… I understand, it happens but a call would have been nice since I rushed to make it on time. Still, I wasn’t too happy to hear this but she assured me that it would be luxurious and that she would add on 15 – 20 mins more. Although I did ask for a deep tissue, it was more rough than deep. One hour was solely spent on neck, shoulders, arms, back and butt. She missed numerous knots, didn’t massage face, front/​back of thighs, or feet and spent way too much time on my butt… massaging the sciatic she explained. Also, used a machine on my back which I’ve never had a masseuse do, only my chiropractor. She did take time to check in as to the pressure and to give hints/​tips. Environment was hurried and scurried which did not lend itself to a serene atmosphere in preparation for a massage. Lighting was too bright even though she turned the lights out since there are no solid doors to keep noise/​light out (simply slatted folding doors). Music was fine however. So I was surprised it came to an end since all the other parts weren’t touched and I checked my watch and it had been exactly an hour! Where was the luxury and extra time she promised? I thought maybe she would reduce the price… no, still $ 75 then I thought she was asking me if I wanted my brows done complimentary to make up for the ½ tardiness but no… that was $ 15 she said! Not sure where the comp was in this whole deal but I won’t return.

I’m having trouble giving it even 1 star. I had a gift cert to redeem here and when I called to make an appointment, Elena told me that the prices went up and I could not get the services my husband paid for. (She hadn’t even asked how much the gift was for.) The facial was really just a massage and a couple of layers of moisturizer and/​or tonic and a mask. Nothing special. I was looking forward to the body massage next, but was extremely let down when I discovered she wasn’t going to do my legs! The biggest muscles in the body, and she didn’t touch them; very disappointment! Irina, the masseuse, kneaded very deep and some people like that, but I personally thought it was a bit rough at times. The atmosphere: no privacy, can hear other people’s conversations quite clearly. Had to listen to Russian pop songs over my own music. Don’t waste your money here for facials and massages.

I go to Elena for all my waxing. She is friendly and the spa is extremely clean. I’ve had a lot of bikini waxes in my life and hers is by far the least painful and clean. I go out of my way to see Elena, you should too!