East Coast Scion

After reading the bad reviews I went to their website and it wasn’t any better; But it was good enough to turn me off. — How do they stay in business with such poor service? — WRJ

I saw a used Scion advertised on
, called about it, was told I would get a call back, nothing. One week later, it was still online, I called again, was again told I would get a call back, again nothing.
I then went to see it in person. Upon arriving, it was as if i was invisible. Salesmen walking by as if they were zombies. Others sitting at their desks checking their facebook statuses. After waiting 15 minutes, I go up to their central desk, and a young lady was summoned for me.
I show her the printout of the ad from online, which clearly showed this as a pre-​owned vehicle. In the background, I hear a man’s voice sternly telling someone «get his phone # and e-​mail address»… as if on cue, she ask for my driver’s license and e-​mail.
She enters my e-​mail addy into her little tablet, then mumbles «it’s not right» …what, was she trying to confirm if I gave her a valid address ?? Next she says she’s going to go get the keys, so I can have a look. After 20 minutes (!) she returns and we head outside.
I’m brought to one of their new cars, and I say that this isn’t the right car, because it’s a different color, to which she says «oh, we have lots of these cars in our warehouse, in all different colors».
Incredulously, I ask «you have a warehouse full of used cars !!!», and she says no, of new cars. Even though that statement by itself is a lie, I let it slide and reminded her that I was here to see a used car. With a dazed look on her face, she takes me back inside.
After another 20 minutes of waiting, I’m told that the used car I’m interested in is «unavailable». I ask «what does that mean, exactly ?», to which she replies «it’s getting prepped».
I tell her that the car was advertised online 10 days ago, and that no car takes more than 1 day to prep. She said «no, it just came in», then I show her the ad yet again, after which she goes out to once more check with her manager.
Now, I get the owner to come over, to an already cramped 4 ft. by 4 ft. cubicle. He tells me that the car was sold, but that the financing hasn’t been finalized, which is why the car is still here.
And they couldn’t remove the ad from online ?
They couldn’t tell me that when I called, twice ?
They couldn’t make their salespeople aware of that fact ?
A complete waste of time, and an insult to one’s intelligence !
An «award winning» dealership ?? — award in what, being deceptive plus being complete buffoon’s ?!

Buying a car can be pain. I don’t think buying or leasing a car from here would make it easier.
Was hoping to get Eli Manning greet me and my friend when we enters. But, there were two ‘eh’ type women greeters that didn’t seem to know how to do anything.
It was ‘Latin night’ and they gave away soccer balls which I think is insulting. As a constellation we got mousepads and canvas shopping bags plastered with ‘East Coast Toyota’. The owner is really out of touch with the customer. No one uses mouse pads anymore.
The lounge area is terrible. The only thing free is water and Tea. The seating is parallel to the TV.
The dealership I go to has free wifi, bagels during the day, free Keurig beverages and can sodas.
My friend leased a Scion tc. But with all the paper work and financial stuff we were there for at least 3 hours. If I was the one buying I would have walked away.