Direct Buy Auto Warranty

Total rip off. $ 1,950 paid and can’t even get in touch with company.

total scam… INCESSANT DAILY EMAILS… no way to unsubscribe… no way to filter out emails… their emails always get by my email filters.
they are scum of the earth

The worst warranty service I have every work with. As an automotive retailer I make a point to take great care of my customers. This warrant company doesn’t take care of their customer. We have been waiting for payment on a vehicle for over three months. This is HORRIBLE!!! We get every excuse in the book. Phones are down, someone will call you back, the manager isn’t here, we will fax it to you. You are on hold for up to twenty minutes and then you get hung up on. I mean someone pick up the line and hang up on you. I mean come on!!! This tells me your main reason to be in business is to screw your customers out of MONEY!!!

do not buy a policy from these guys. absolute rip off company. lawsuits in previous states. attorney general involved. so they got shut down and moved to ohio i think. still scamming everyone. ive had two claims and they approved both. neither has been paid. my mechanics are now threatening me to pay the bill. my last cliam has my car sitting in the shop for the past 4 weeks casue they still have not paid them.
i cant go on and on, i just hope any one looking to buy a new policy reads this. im not just a disgruntled customer. do not let them sell you on a cheap policy. the 200 to 500 you may save in the upfront cost will bury you when you need work o nthe auto.
stay away.

Cannot get ahold of anybody to help with claims, they won’t return emails, and they’re not available ²⁴⁄₇! in fact they are NEVER available.

This company is a scam. We have our three range rovers insured through them because the dealer warranty would cost significantly more, which was out of budget. Aside from the fact that no dealership in the area wants to deal with direct buy, their customer service is horrible, and they offer zero assistance whenever you can reach them (majority of times, their phones don’t even work, and they simply say it’s «phone complications»). Direct buy both verbally and emailed that they would reimburse me for the cost of our recent auto repair over a month ago. It seems that Josephine is the only customer service representative, considering the fact every time I call (which is now daily), she answers and offered the same lack of advice she did the previous day. Among the many excuses are «the accounting department is very busy», «the check is in the mail», «there’s a delay due to the holidays»…etc. I’ve emailed about 20 – 23 people within the company requesting for someone to contact me, and no one yet has (thank goodness for read receipts, so I know that it was received). I’ve had no choice but to resort to leaving reviews, in hopes that either future customers re-​consider their purchase with this scam company, or maybe someone in the company will read this and finally let me know where my refund is. I do not recommend this company to anyone, as as the saying goes, you get what you pay for. They have competitive prices, but it isn’t worth the hassle of having to deal with disconnected phone lines, lack of assistance and lack of promised refunds.

we went from 1 star because these guys sucked. they contacted me, resolved my issue and asked if I can revise my review, I did so and gave them a 5. Now, they are back to 1.
Whoever contacted me in the past, needs to do so again ASAP.
These guys fail to pay,
Do not purchase this warranty, do not accept this warranty.
Contact me at
if you have any questions regarding this scam of a company.

These Guys are a NIGHTMARE. I have been attempting to receive payment from them for a month now. I have 7 seperate calls documented with them. Here’s how it goes: 1) Call and go through their phone system, hold for 15 minutes 2) speak with someone, they tell you that you have the wrong department (after they get your claim #), 3) wait on hold for another 7 – 15 minutes, 4) they disconnect the line.
STRONGLY recommend avoiding Direct Buy Warranty.

its amazing how over the phone sales says yes to everything. very specific questions were asked before the purchase of this warranty. I’ve asked if they were going to be factory parts. They had told me they only use factory parts and are brand new. YES! was the reassuring answer that was being told to me. Be careful when you purchase a warranty from this company. Just to file a claim it takes over an hour on hold, no towing or rental coverage was covered for my alternator issue because it was under 8 hour labor. This is ridiculous because they are shipping me a used part thats going to take almost a week to get here and for my mechanic to install. A week without my car, making me pay for my own rental. They cheap out on the labor rates and per hour pay and parts money. so being that i take my car to the dealership for all my maintenance and work needed on my car i have to come out of pocket, Even though they had told us they cover everything and can take it to any dealer when i was on the phone with the sales person before making this warranty purchase. Bill came out to be $ 2186 and they covered only $ 488. Total SCAM!!!

DO NOT GET WARRANTY FROM THIS COMPANY. 732−379−5821 Just spoke with a jerk 5 minutes ago. Unprofessional no etiquette. Cursing over the phone due to questions that seems he does not want to answer. Dude find a better job that fits you… like Direct Sewage Company.

This warranty is a scam. Claims are denied immediately. They are rude and unprofessional. Steal clear of them. They also have their own definitions of failure. If the auto has over 100k they will claim wear and tear. If I could give less than one star I would

these ppl are crooks! do not buy from them. the attorney general of nj has ran them out of town! they have been fined $
for their unscrupulous acts of doing business. they have over 400 complaints from the bbb and an f rating. i canceled my warranty 2 yrs early and had a minimum of $ 1200 owed back to me and all they did was give me the run around. i did everything that i was told to do in order to get my refund. all they did was try to keep me jumping through hoops.
they are taking ppl money knowing they are no longer in business. they have no intentions to honor any contracts!
when you call it’s always no answer, or a recording. if you do get someone, it’s one guy same guy sends you to the abyss!!!
if you happen to need work done on your car it will not get covered under your warranty. nobody even answers the claim line. it will ring on hold for hours. i try every day to recoup my $$$ they refuse. i’ve even hade my local news channel investigate them.
channel 3 in phx az on 7÷22÷15. 3 on your side with gary harper did the story. they did a report on them and they had no luck because they are basically out of business and in the meantime, they are just taking your hard erased $$$$$

DO NOT BUY FROM THIS COMPANY!!! Totally scam, bought extended warranty for my 07 BMW 530xi in May 2014, cancelled in March 2015 due to a trade in for a new car. There is a refund I suppose to get since then. Call them but there is no one to pick up the phone. But for the sales department, you will have people pick up the phone within a minute.

BBB gives Direct Buy Warranty an F
Read reviews from links below.
Better Business Bureau

RipoffReport

Complaints Board

Consumer Automotive Research

Google

Pissed Consumer

Scambook

ComplaintWire

I WOULD GIVE 0 STARS IF I COULD!
I am writing on behalf of a repair facility that performed work on a vehicle for a customer that has this extended warranty. DO NOT do the work expecting any sort of payment from this company. I have been trying since April 13^th to get payment. Honestly, I spend hours each week on hold with this company trying to get reimbursed for $ 390.33. Each employee I speak with acts like they don’t understand what the hold up is for such a small amount. They explain they don’t usually take this long to pay claims but that’s all they can do. Nobody has the authority to provide me with a company credit card to run. They aren’t allowed to give out corporates phone number so I just keep doing the same run around every single day. At this point, I don’t even feel like they are a real company. Since May 18^th they have been telling me someone will be contacting me with payment and no calls ever come.
SAVE YOURSELF THE HEADACHE AND LOOK FOR BUSINESS WITH ANOTHER COMPANY! I would hate to be a customer having to deal with this!

DONT BUY THIS WARRANTY
I have been dealing with 3^rd party warranties for many years. Its common knowledge these companies are hard to work with and inherently extremely time consuming to get a claim covered and paid. After all they are an «insurance company». This one however takes the cake by a long shot.
DONT BUY THIS WARRANTY
I could go on writing a very long review of this companies practices but its not going to make any difference at all. If they have never cared about their reputation this review is not going to make a dent what so ever. My goal is to stop just one person from purchasing a warranty from this company. Only in an effort to save some poor sap like me who has to file a claim with them hours of their life they will never get back. DONT BUY THIS WARRANTY. IF YOU CARE TO KNOW MORE I WILL SUM IT UP BELOW.
1: Direct buy declined 3 out of 4 of the items even though they were listed as covered there were technicalities such as a thermostat seal not being covered because it is attached to the thermostat housing which is an excluded part.
DONT BUY THIS WARRANTY
2: Direct buy told me they would only cover the cost of the part up to what they found the cost for online (eBay). The part I needed was an engine mount. There are Chinese knock offs on line for half the price of the original and because this is their version of a market price, my customer had to pay the difference. Cost my customer 160 extra to do the job correctly with original parts.
DONT BUY THIS WARRANTY
3: I am still waiting for payment. Its been over 2 weeks. When i call to speck to the acct payable dept I am on hold for 25 minutes then i am hung up on. I call back and I get a busy signal. If I call around 4pm pst the dept i need is closed and I am redirected to the claims dept. From there i leave a message and am told i will recieve a call the next day. After 3 times I gave up. I am going to have to continue to call over and over until I reach some one.
DONT BUY THIS WARRANTY
4: After speaking to the supervisor I was told my claim was not in the payment que so he went ahead and did that for me. I was told in 48 hrs i should recieve payment. Its been a week. Luckily this supervisor (John Sanders is at extension 8828 if you want to try) to me to call back if it didnt go through. Kindly he also advised if i needed to call him back I could call him directly. Oh but dont leave a message because he instructed me he does not check them because there are too many so just keep calling till he picks up.
DONT BUY THIS WARRANTY

It’s very simple. Three words. CLASS ACTION LAWSUIT.
This company has a class action lawsuit against it by numerous people. Is on all kinds of fraud alert listings and has a horrible rating on consumer reports. DO NOT BUY.
As if all these negative reviews weren’t enough for you to run away, I’ll give you a short summary of my experience with them. It’s very simple and to the point.
Called. Got a good quote. Paid. Looked up reviews. Immediate regret. Called back for refund.
Here’s the fun part. After being tossed around at the office for a couple days they finally sent me the digital refund form (because their system just CANT do automatic refunds, go figure) and I filled it out. They say great. 3 – 5 business days. Cool. So 3 days go by, then 5, then 7, 10. I call them inquiring why this is taking so long. They assure me it’s being taken care of that they are getting an accountant on it right now and should definitely be in my account at the end of the business day. I was given that same excuse on day 12, then day 15, day 17, 20, 25.
I’m here to tell you that even tho I didn’t use one DIME of their service and cancelled literally a day after, they decided to give me the run around, trying to make me give up so they could steal more money… for a MONTH.
Never in my life has a refund ever taken a month. What horrible costumer service and horrible company.

This company is the absolute worst to deal with. I cannot believe the level of incompetence from the leadership at DBW. If I had the opportunity to either have somebody give me a swift kick in the groin or work with DBW I’d definitely take the swift kick. This would be the case even if the kicker was an Olympic Gold Medal Winning nut kicker!
I am writing this review as a business who has worked with DBW. They have an outstanding claim of 2k+ that they have owed us since November. I hope we never have another customer come in who is using DBW!

Absolute scam. I don’t see how they will ever pay out a dime for anything. Totally refused to pay to fix anything wrong with my car then offered less than half the pro rata cost of the warranty when I want to cancel.
I have a hybrid car. I bought their best «platinum coverage». I needed a new inverter module for the car. That is not a wear and tear component. Not covered. 5000 dollars. Why even tell me you cover hybrid cars at that point? You don’t. This is thy rid equivalent of saying sorry I won’t help you with your total engine failure.
I needed a new Ac compressor. Conclusion? Wear and tear (after only 75k miles). Not covered. With logic like that on a 75k car what is covered? Answer? Probably nothing. The only payout would be for a mechanical defect. After 75k miles I think I would know about them!
So don’t buy this. Not under any circumstances. By the time you need them they won’t pay you unless the stars align. Major repair expense coverage is openly promised in their sales pitch and not available in reality.

I bought a warranty from DBW to cover a 2006 BMW M3, right after its manufacturer extended warranty expired at 100K miles. At 112K, my transmission failed. I made my claim with DBW. Initially, the claim was denied on the basis that the service records did not show that the transmission fluid was replaced at 1,200 miles, as is required for that car. I was upset at the denial, since the fluid replacement is a standard part of the «break in service», which I’d had. But I began communicating with a supervisor there (Frank), and from that moment on, things went smoothly. I did have to ask my BMW dealer to pull old service records — not just the computer printout you usually get. Those old records showed the transmission fluid was replaced at 1,200 miles, and from that point in time, Frank worked long and hard to find a replacement transmission for my car. He kept me updated regularly, and the entire transmission was replaced by DBW. The car drives beautifully. This one repair alone would have cost me at least twice the total premium I paid to DBW, maybe more.
I see a lot of dissatisfied customers on here. I suspect people are usually more prone to write a review when they’re upset, as opposed to when they are satisfied. I was dissatisfied when my claim was denied but once I was able to address DBW’s issues, I was very happy with the customer service and the outcome. None of the dissatisfied reviewers actually give any details of their issue.
The aftermarket auto warranty field has a lot of customer fraud — people who know their car has a problem and then buy a policy thinking it will cover their problem,. That’s not the way it works, and consumers have to do their part to justify acceptance of a claim. Part of that is maintaining, or obtaining, all your service records, even down to the work orders or list of materials. That’s what turned the tide for me.
My initial «road bump» with DBW was reversed and I am satisfied. Remember that the company does see a lot of fraudulent claims. If your claim is denied (as mine initially was), I suggest you ask to speak with a supervisor. I don’t think the company is avoiding claims at all costs — it covered mine, and I know it was an expensive repair.
Finally, repair shops that have issues with DBW paying them really has no bearing on whether DBW is fair in its acceptance or rejection of policy holders’ claims.