Appliance Protection, LLC

My home warranty company assigned this contractor to my claim. They don’t answer their phone, respond to their voicemail messages, or show up on time. I’ve been waiting over 2 weeks for assistance. The warranty company got in touch with them and they said they’d be over between 8 am and noon today. I got a call at 11:45, after changing my schedule to be home all morning. The contractor is an hour away from me. I called the warranty company and changed contractors. Clearly the guys at Appliance Protection have overextended themselves and can’t organize their time or their schedules. Don’t bother. Find someone else, unless you have plenty of time to waste.

We moved in to a new house and found that the water line to the fridge was leaking. Our home warranty company set us up with this company. They were prompt and polite when they came to assess the problem. Explained that the warranty co. needs to approve the work and then they will order the part. I called back about 2 weeks later. They told me they would check on my part. The repair technician called me back within about an hour and came out the next day and fixed the problem. He was very polite. He needed to crawl into my crawl space to access the water line and I liked that he didn’t complain about it. He was very professional.

Dryer needed repair. Really needed it fixed. They came same day, called first, no waiting! Explained the fix. Friendly and professional. I would call every time!

When we moved into our newly purchased house (our very own FIRST house!) we noticed a leak coming out from under the water dispenser on our freezer door. Luckily for us our realtor always writes in a home warranty for her purchasers, so we called our warranty company and they set us up with Sammy. I will say he called promptly and we scheduled an appointment for a couple days later (the first available time we had).
When he arrived he was very dismissive and tried to say it was the leak tray when he barely even looked at it. My husband took the tray off and showed him that the tray was bone dry so there was no way it was the trays fault. He reluctantly finally actually opened the freezer door and inspected the mechanism. He then said we needed a replacement ice bucket and said he’d order the part and let us know when it was in.
It’s now a month and a half later and not only has he never called us back, he’s never answered a single one of our many phone calls or voicemails and is even ducking the calls of our warranty company. As soon as he was paid his service call fee he was out of there and considered the job done even though our door is STILL leaking. The warranty company is finally sending out a new tech and hopefully will be kicking this guy to the curb.

My washer went out on Wednesday. I call my Home Warranty company who set me up with Appliances Protection. They was on time at my place on Thursday. My washer was fix with 45 min. Sami was very informative. He explained to me what happen to my washer and what need to be replace. I am very happy with the service they provided.

Highly recommend! Sam even came out to my house after hours because I couldn’t miss work. He showed up just when he said he would and fixed the problem with my washer. Great company.

Our Home Warranty company set us up with Appliance Protection on 3÷11÷15 for repair of our washer and dryer. I left Sammy a message and he called me back within 2 hours to set up an appointment for the next day. He showed up when he said he would, replaced the knob on the washer and said he had to order a part for the dryer. 6 days later the part had arrived and another technician came and installed it. Everything is working fine and I am very pleased with this company’s service. I would not hesitate to use them again.

Showed up within the window they said they would and fixed our microwave very quickly. Very reliable service.

These guys did not give me the infamous 5 hour window and they showed within 15 min of their target. Fixed my freezer within 15 min.

DO NOT USE THESE PEOPLE. My experience was awful. They came out to fix my refrigerator. Their idea of fixing a refrigerator is defrosting the coil in the freezer. That’s it… nothing else… they felt they fixed it. Even I know more has to be done (I.e. Check the heating element, check the thermostat, check the evaporator). They required payment for this based on dispatching to my house. What a joke. And the next day… same problem with the refrigerator. And to top it all off, they are requesting payment as if we didn’t pay. We paid them and even received a receipt. We were required to submit proof of payment to correct THEIR issue due to THEM keeping poor records… unbelievable. Incompetent AND disorganized. Great mix.

Do not use this business.
My Home warranty company scheduled them for my refrigerator and cooktop repair.
The guy (Sammy) who showed up had a very bad attitude. He would not even hear me out about the problem and lectured me how he was an expert in repairs and how long he was doing this. He then said we needed some parts and ordered them.
They came back second time, and after fixing the part on my cooktop, one of the burners is completely damaged and the refrigerator still does not work.
Today when I reported this, the same Sammy calls me back and states this was a pre-​existing condition and accuses me of lying and hanged the phone, even before I can answer him.
He is very unprofessional. He did not fix the problem, but made it even worse. On top of it, he was very rude and unprofessional. I filed a complaint with my warranty company to request them not use this company in the future.
LOUSY, DISHONEST AND UNPROFESSIONAL. Do not let them anywhere near your house.

We were provided service by them through our Home Warranty company. They were prompt in setting up the initial appointment to fix our ice maker in our refrigerator. Needless to say they didn’t actually fix the problem and multiple attempts with the home warranty to get them back out failed.
The icing on the cake was when they put the blame on us and told the home warranty company they had tried to reschedule by leaving messages with my son. When asked what phone number they were using– it was MY cell phone! Bad service and lying, I would never recommend them to anyone.

I put in a ticket at 3:45 pm on Saturday April 26, 2014 and 20 minutes later, Sammy was at my door. Quick service doesn’t even begin saying good things, I’ll definitely use again when needed.

Called for 2 days before anyone answered the phone. They gave me a 12−4pm window. Missed their call @ 3:30. Called them the next morning, and even though the guy was off, he still came over. Friendly knowledgeable, diagnosed my issue in 10 minutes, it took 30 to fix (after an hour of defrosting!). Cleaned up after himself, guaranteed the parts & labor. I would use them again as long as the scheduling goes a little smoother.

My warranty company selected Appliance Protection as a contractor to repair my dishwasher. The contractor gave me an 8 – 12 window — a bit wider than I would have liked, but there is probably no way around it for these types of one-​the-​spot repairs. The contractor called me before arriving and was willing to take another appointment in the area first so that I could finish running an errand. He quickly located a burnt fuse in the dishwasher and replaced the connecting wire as a precaution. I don’t have any complaints. The contractor resolved my issue quickly and was professional throughout the visit.

I’ve had Old Home Republic Home Warranty for a few years now. They’ve been pretty good so far about covering things or at least partially covering the cost for parts on other things around the house. Appliance Protection was sent out to look at my stove. It’s a smooth top and one of the burners wasn’t heating as well as it used to and one of the others had went out completely. They showed up within the scheduled time window which almost never happens with other companies.
He looked at the stove for all of 5 minutes and told me it needed a new switch and heating element. Told me he would be back in a couple days to repair it. Having been burnt by other repair people who say they’re coming back but don’t I paid the service fee that my warranty company requires whether they do anything or not.
Fast forward a few days later my stove is completely fixed. They were able to quickly order the parts and get my stove back in better condition than when we purchased the house. I’m thinking about canceling my home warranty and just calling these guys out if I ever need any service. The $ 500/​year warranty plus the$ 100 service call doesn’t seem to add up some years.

Do not use these guys for anything.
I asked for a work order to be placed through our home warranty company for our refrigerator since the compressor has started to make some rather loud and annoying noises. A day later I get a call from Appliance Protection saying they will be there in a half hour. No asking for an appointment, just a statement, as if I’m supposed to drop everything and rush home without notice. So I told him that wouldn’t work and we set up an appointment for later in the week. I take the day off from work since he gave me one of those famous three hour windows, and waited till he showed up. The tech did come within the time window, but that’s about as positive as I can be. He pulled out the fridge, took off the back panel, looked at it, said the compressor was fine but the coils needed to be cleaned, and handed me the bill. I asked if cleaning the coils would take care of the noise, and he said he didn’t hear anything. No kidding genius, I already told you the noise came when the compressor shuts off. But he didn’t care, took my check and left. I figured, OK I’ll try cleaning it and see what happens. Sure enough, noise is still there. So I call my home warranty company and tell them to send a tech out who actually knows what they are doing.