Babies R US

Illegal false advertising. I saw an advertisement for a really good deal. Turns out it was too good to be true. According to VA state code 59.1−200 section 8 it is illegal to advertise a good or item with the intent to not sell it as advertised. However that is exactly what happened. When I brought this fact up to the manager he didn’t even care. No price adjustment or anything. This was not only a terrible service but illegal.

Back in August 2015 I would of said this place was the best place ever. !! Considering I was pregnant for the very first time. And everyone at the time was helpful. But on ¹¹⁄₂₁ ! I couldn’t believe what happened. I had purchased a baby carrier from buy buy baby and because it was mega windy I couldn’t put it on outside in the parking lot. (It was my first time purchasing this item) so I decided to go inside baby r us to put it on and also because my baby needed a diaper change. And after I was done I walked around picked a nice outfit for my daughter and when I went to check out the lady at the front asked me where the box of the carrier was at and I told her I bought it another store. I told the female 4Xs. They pretty much accused me of stealing even after I went to my car to get the receipt to prove that they were wrong. AND THEY STILL DIDNT BELIEVE ME. I was so angry! The ladies at that store clearly do not know their inventory because the style I have isn’t available at baby r us. and yet they still thought I stole it. It’s ridiculous. I guess the statement «the customer is always right» doesn’t work at this store.

NEVER will I purchase anything from this store EVER again!
My sister and I were accused of stealing an item that wasn’t even IN STOCK at this location.
They lady who accused us first brought us a box with the actual carrier inside, then she took it back and brought another box that had a sweat shirt inside of it. SHE WAS TRYING TO TELL US THAT WE STOLE THE ITEM INSIDE THE BOX AND THAT WE PUT THAT SWEAT SHIRT IN THERE! I couldn’t believe it. Horrible…

This location is horrible and I will never step foot into baby R us again. Bought a sterilizer for my son and less than 6 months its not working, they were asking for the original box, the won’t take its
item or exchange it because it’s over 90 days and can not resell product. How can you resell something that is not working? Manager and sales rep was horrible. They wouldn’t pay me any mind because I didn’t purchase 2 year warranty. I have never heard of such thing. Future note to SELF never buy anything from baby r us, currently pregnant but I guess I have to purchase a new one or reach out to manufacturer because this store is full of shit. They are super lucky to get 1 star, I want to give them less for their service

The staff at this location are wonderful. I recently had my first child and they were so helpful when I created my registry, took classes, and purchased baby supplies. The staff is knowledgeable and helpful. The free baby education classes were much appreciated during my pregnancy. Prices are a little high but there’s always a sale going on. Over all, great experience. I’ve taken my newborn here a few times and she is always gushed over! The manager is awesome too. I don’t know her name but I believe she was Hispanic with long brown hair. Great job she’s doing there. Love this store.
I wrote this review because I went to another location recently and didn’t have the same great experience. So I thought I’d tell them what a great job they do.

This was really great for my family for all the essentials for our newborn. My wife is real particular about certain things for our little one and they have all the options there and displays set up great. We did the registry that was all great. Overall we are very happy and we will be back for more.

This location is huge and has just about everything for baby. The store is also very neat and clean. Unfortunately the employees are not the greatest in terms of their knowledge of products or items in stock or recommending alternatives. They are however pretty good at helping you look for items. I like that they have the baby registry here and give new moms gift bags with information, coupons, and samples. I also like the expectant mothers parking. This location also has events for expecting mothers like breastfeeding classes and such. It’s a really great place but can be pretty pricey

Poor customer service. Would not return defective item with receipt for full purchase price because it was past the 90 day return period. Baby proofing items were bought or given during showers or as new baby presents and didn’t need to be installed until the baby was 6 – 9 months old. We found out items were defective upon installation and the store claimed they could refund only less then half the purchase price even with receipts. The store didn’t have the same item for exchange and wouldn’t exchange for a comparable item.

A bit overpriced and they don’t allow you to stack coupons like they used to when I was employed there. The registry is kind of a pain because many items are unavailable in the store and have to be special ordered or purchased online. The customer service is horrible. The employees can’t seem to find a balance between hounding you to try and make sales or being completely absent.

The registry is nice for convenience. You can put everything on one registry. The prices are much higher than target, Walmart and amazon. But my real issue with this store is customer service. I always feel like I’m intruding. The manager (I think is name is Eli) has been less then helpful when I’m trying to find something or have a problem with a price ringing up wrong. I try to stay away from here, but they have a great selection of things I can’t find locally (like spare parts to my breast pump). Hopefully, the customer service will get better since there really isn’t an alternative option in the area unless you want to drive to Springfield.

So, the good — they have anything you could possibly imagine that has to do with babies. They even sell bottled water for babies. Are you flippin’ kiddin’ me?! Usually not crowded, probably because it’s a bit overpriced. The bad — the service is horrible. Seems like no matter how many people are working there it always takes an eon to check out. It’s insane.

It isn’t the best babies r us i’ve been too. It doesn’t seem to have a lot of things that other stores have. Some of the people have been extremely rude and didn’t check us out when we waited for 3 minutes. The prices are more expensive than other stores though. However, I do like the bottle section that they have. I also really like their food selection and they always have good prices. sometimes, they have really cute clothes but most of the time they are having the same thing

When creating a baby registry, items that are available on line only CANNOT be returned on the store. This was not explained to me when I set up my registry. Also, if ordering furniture, order from home & have it delivered to your home. Furniture sales people will order a crib & have it shipped to store and then charge you a delivery fee to send it to your home. Skip the $ 115 fee & have it sent to your home!