Dunkin’ Donuts / Baskin-Robbins

This the worst Dunkin doughnuts I’ve been to. They literally throw your food together.

Hash browns soggy and disgusting. Biscuit bread sandwich burnt and hard. Food inside cold. Drive thru did not say price either. Will send this to manager and survey.

This used to be a great DD. The crew that worked here about two years ago, were awesome. They got orders correct, were fast and very polite. The new crew, while polite and nice, are just too slow. I’m talking about the morning shift. In the afternoon and evenings, it’s a little better.
While I’m on it, DD’s coffee has been tasting really gross for the past year or more. They must have changed the type of beans or something. The regular coffee is too watery and weak. The dark roast is way too strong, even for a dark roast, and it tastes like mud.

6:30 AM on a Wednesday and didn’t have breakfast so I stopped here instead of McDonald’s because I like their croissant breakfast sandwich. Not the fastest service but it was pleasant. I didn’t see the 2 older ladies that have been the source of recent bad reviews. The sandwich and coffee was good but the hash browns were soggy. I would probably try this place again one more time.

Store is not so clean and there are 2 older spanish ladies that are very rude dont really follow direction very well and sometime they lock the door early have gotten hard mufffins and donuts from them in the AM when its sapose to be fresh only thing there any good for ice cream if in the area for pastry or java beverage go else where

Horrible customer service. I asked the employee two questions and she didn’t even answer. No greeting of the day. Put 12 doughnuts in brown paper bags not a box.

I don’t recommend anyone to buy things from them. The stuffs are lazy. They don’t care about the customers. I’ll not go there anymore. They deserve 0 stars.

Updated May 2015-​I am updating my previous review because this location has def come along way. The wait time is now reasonable, the staff are much more approachable and drinks are made as ordered. I am not sure what has sparked the major turn around but it’s definitely noted !
The ONLY reason I am giving this review 2 stars is because the location and the updated store. Do not ignore the previous reviews this is a horrible Dunkins and I swear the only reason they are open is due to their location on rt 1 and being open 24 hours they get a lot of business by default other than that this place literally sucks for customer service. You will wait so long you start to forget what you order. Most the staff there do not know how to make coffee never mind the breakfast sandwiches. Every time I go here I get so mad at myself that I did not drive the extra few miles to the other Dunkins or even just going to Starbucks. I do not recommend this location they are a bad representation of the company

Need a quick coffee break. It was ok. Took a little long to get breakfast. And, then my hash browns were burnt, so those werent even eatten… What a sad day that was… At least the coffee was amazing…

Worst Dunkin location ever. Service is always beyond slow, they can’t get a single order right. And my order is a medium coffee w cream and sugar. Not difficult.
I’ve had hot coffee spilled on my hand and car by them bc they didn’t close the lid, and I’ve waited in their always slow drive thru for over 20 minutes more than once. I can’t believe Dunkin donuts as a franchise hasn’t stepped in. The only reason I’ve continued to go here is bc they’re directly across from my office. But I’m just buying a damn coffee maker to avoid going to them!

Eh.

Its busy on weekdays. But weekends are ok. They also have 24 hour drive thru. Which is always great. Service is pretty good.

I’ve been to this DD several times before and keep meaning to write a review. During the day and evening hours I never had a problem. However, during the late night shift/​graveyard hours when I need a dessert fix I come here since this is the only place open.
The staff aren’t friendly and sometimes no one is there (keep in mind there suppose to be open 24 hours). I’ve seen the same few ladies there and they act like they have a problem with you being there that late. When no one answers at the drive thru I honk then end up going to the window and no one is in sight. I know they’re aware when someone comes up to the drive thru which means they must be asleep. This happened at least 4 times.
Another time when one of the ladies (Spanish lady, only saying her ethnicity because I’m Spanish and know she is plus you will always see her there during this shift) didn’t respond at the drive thru I went to the window. She was busy doing something so I honked. She looked straight at me then turned away. I honked at least 2x and she ignored me. I even yelled hello! Finally when she decided to come to the window she said she didn’t see me and gave me an attitude. What great customer service?!
Again during my late night adventures here, they didn’t accept credit cards only cash. This happened at least 3x. Why wouldn’t the credit card machine work around 3 am?
Why I keep coming here and tolerating this location? Because this is the only place open 24 hours for a ice cream treat. If I knew of somewhere else opened late for ice cream I definitely wouldn’t come here anymore. They SUCK!!!

AWFUL! I was just here and I tried to order a donut, 2 turkey egg english muffins and a smoothie. They never gave me my donut and the smoothie was completely watered down and was disgusting. The young lady at the window was extremely rude! I was explaining the issue with the smoothie and the donut and she just kept shaking her head «no» at me. The smoothie was nearly $ 5 and for it to be as bad as it was is very disappointing. When I proceeded to show the young lady how watered down it was by pouring a little bit of it out (I was in the drive thru) she then got rude with me. She said I had no reason to throw my drink out like that in front if her when there’s nothing she can do… After discussing it with her further she agreed to exchange the smoothie for 2 bottles of water and gave me the difference.

Terrible service, I only go here when i’m desperate for a coffee fix. Be prepared to wait forever for a simple cup of coffee. They need to hire more staff to help with the high rate of customers.

This D&D is pretty good, typically quality pipin’ hot coffee. Never hit up the Baskin Robbins — I’m not really a fan. Service is always quick and served up with a smile, which never hurts. And it is clean, to include the restroom. The biggest issue with this joint is getting in and out due to the always-​busy Route 1. If you are going south against traffic, plan on drinking the majority of your tasty beverage while you wait for a break.

I’m a little surprised about all the negative reviews. I work in the area and frequent this location pretty often. I’ve never had any problems going through the drive thru and especially if you’re in a rush, the option to even have a drive thru is a huge benefit.
In regards to the staff, its been the same group of people for quite some time. They are always very friendly and treat repeat customers like myself very well. I’ve been there so many times that they even know my order! Before I even have a chance to say anything, I can see them getting my Medium French Vanilla (Black) ready. They even go the extra mile and place one packet of sugar ontop of the cup because they know that I don’t like my sugar already in it. If that’s not quality customer service I don’t know what is!
The other thing I should note is that this location is open 24 Hours. This comes particularly useful whenever I know I’m leaving for a road trip and need to get a cup of coffee in the early morning hours!

My latest experience occurred on December 2^nd. And, unfortunately, it was not pleasant.
The wife and I pulled up to the drive thru, and she tells me to break down the order by items and not by combo number. I did not listen to her advice and placed my order. After two attempts to place the order, the voice on the order end asked me to pull up to the window. There, the employee asked for my order and I broke it into items. At least she complete the order correctly. Other businesses have no difficulty taking an order over the drive thru comm. Why here?
Another minor complaint is that one cannot substitute the combo drink for a soft drink. If they do not have soft drink dispensers, at least offer me the choice to change it for a bottled drink.
I have not been a fan of DD for some time now. Their donuts are not baked on site and they offer a lot of mediocre variety. If I want a great donut, I’ll pick Shoppers Food Warehouse or Krispy Kreme.

I hesitate to give 2 stars. My family has lived down the street from this DD for over 10 years, and customer service has gotten worse and worse. The last time I visited my son and I could barely communicate with either of the women working there. They had no idea what we were saying when we asked for a cup for his cone. They kept trying to give us more ice cream. I *do* understand it is in an area where being bilingual is very important… however, if you cannot understand «Can I have a cup for the ice cream?» there is a major issue. It took us almost 5 minutes to get them to understand. My son is a teenager btw, not a small child, he was very clear in what he wanted.

This is one of the most poorly run places I have ever been. Surprisingly the drive thru only had one car in it, and I soon figured out why. This DD location is the slowest coffee shop on earth! The person in front of me took over 10 minutes to get their order. I only ordered a cup of coffee, and that took 10 minutes too. The DD employee kept opening the drive thru window to ask me what I ordered and then would proceed to disappear into the store for long periods of time. The coffee was overfilled and spilled all over my car.
Later in the day, I realized my credit card was missing. And yes, it was at the DD. The employee took my card and instead of swiping it and giving it back like normal operations would dictate, she held onto it. Over the course of my 10 minute wait, I forgot to ask for it back (I have never had this happen before). I was in Lorton for a morning meeting and then off to Baltimore, where I realized my card was missing. I had to cancel all of my meetings and drive 40 – 50 miles in rush hour traffic to get the card. Worst of all they were not even the slightest bit apologetic. In fact, the manager told me to calm down and kept blaming me for leaving my card. Apparently «I drove away so fast, that they did not have time (in 10 minutes) to give me back my card». The manager was incredibly rude about the entire situation.
Once I arrived on location to get my card, it appears there had been a shift change. No one on staff knew about the card and it took them a good 20 minutes to dig around in different drawers looking for my card. While there, I decided to try the new Espresso Melt. Unfortunately the staff had no idea what I was talking about. I had to pull the signage off the counter to show them what I was ordering. They put it into a cup without a straw opening and when I inquired about how to open it, they pulled off the top and the contents went spilling everywhere. The employee asked the manager what to do and the manager just shrugged her shoulders and walked away. Of the four employees I encountered today, I can say with certainty, they are all completely incompetent. I see why they are short on customers.