Jo-Ann Fabric and Craft Stores

Horrific customer service today. I’ve never experienced anything close to the like there. Rudest young woman who grunted, snapped off an answer, pointed and then turned her back on me. Hate to break it to them, but there are many other fabric stores that are better than they are. I’ll never darken their door again.

To Joann, or not to Joann? That is the question!
The little craft girl in me loves this place and the picky shopper in me hates it! I used to go here all the time and always find little projects to work on. The store is OKAY but I wish they had more options. I mean… Helllloooo… Who doesn’t carry long hair faux fur? Well… Joann fabrics doesn’t :(
I will say this though… They have great sales here and there and they’re good for your basic needs but if you’re a PRO crafter like me (totally kidding) I would suggest visiting a bigger store.
Dear management at Joann Fabrics– I would love you forever if you would give me more options :)
With all that being said, their Veterans Day sale begins today, check it out!

So the low rating isn’t for the actual location itself, but for the rudeness exhibited by the fabric attendance named Marion. My friend and I had been waiting to get our fabric cut in line (which there were only 2 attendants but we’re taking incredibly slow time) for about 20 min and stood behind a lady. When it was our turn the attendant snootily asked if we had a number. It was pretty rude and the others in line were unaware as well. Small mix up but the attitude was really unnecessary. Won’t return to this location.

I’m a transplant from Chicagoland, and this store simply reminds me of home. It’s always clean, and the items are easy to find. The staff has always been nice to me and has gone out of their way to help me. I really appreciate this since my crafting buddy is back in Illinois, so a friendly face and a great attitude mean a lot!
The selection and variety of brands carried through the store is plentiful. I’ve never had an issue finding something, just trying to decided between different brands. The staff members are helpful here. One day when I was trying to decided between two different brands of knitting looms, they helped me identify what my long terms vs. short term goals were with the project and which loom would be a better fit for me.
I love the clearance sections and discount bins. Everywhere I walk, I always get inspired to do more. Luckily my husband is super patient and doesn’t mind waiting while I drool in every isle. Ha-​ha.
One of the great things about this location is the use of coupons and willingness to give discounts for military families. I’ve also been eyeing their classes for a couple of months now and excited to try some.
I’ll keep coming back. :)

In actuality a 3.5 but we all know on Unilocal,that means a 4. One of the things I first noticed about the store was how clean it was! It makes for a more pleasant shopping experience, that’s for sure!
The variety here is great, although I found the beading section a tad lacking in variety and overpriced, simply because the selection of beads was really not as much as I’d expected.
The fabrics section, made up for it, however. I don’t really do crafts with fabrics, so I don’t feel too adept at talking about it — but it was a beautiful sight, that’s for sure!

I like this store because the location. But I wish the staff will be nice they are always in a bad temper. And this person who work at the cutter department (Margaret) she is really mean. We as customers need to have a good service from the staff.

I arrived at 8:30 pm and as soon as I walked in I heard an announcement that the store is closing in thirty minutes customers need to bring their purchases to check out. I thought that I would have fifteen to twenty minutes to browse. I wasn’t looking for anything in particular I was just wanting to see what was in Woodbridge. I was with my sixteen year old and we saw these cool art bins on the shelf with the price of $ 9.99 on sale at 60% off I was excited so I picked up four. At the check out they rang up as $ 11.99 I explained that the price should be around four dollars and showed a staff member who declared before we even got there that it doesn’t matter what the shelf say. I turns out the original price was $ 19.99 and the bins were in the wrong place (more than the four I grabbed) which seems very odd almost like bait and switch.

This is a very big, spotless Jo-​Ann Fabric location. Their craft section is probably more than half of the store, and the layout is very easy to navigate. The cutting table gets busy, but there’s plenty to browse through. Make sure you take a number when you’re close to ready – they move quickly!
Parking is much better now that the medical clinic has been relocated. Make sure you sign up for their email list – they will scan their emailed coupons off your smartphone for you.

I just called to see if the store had the McCall’s pattern M6442 in stock since there is currently a sale on McCalls patterns. I spoke with «Margaret at the cutting table» who told me the pattern wasn’t available in the drawer, but to try back next week. She went on to say that the item would probably be out then. So, taking a cue from her candor, I asked if the pattern could possibly be in the back room. She said, «most likely». I asked if she could look for it for me. She said and I quote «let me be clear… we have storage space the equivalence of the store, so going through the tons of stock we have in boxes would take a lot of time. Ok?» I asked for her name. She hesitated and told me «Margaret at the cutting table.» I couldn’t believe she was willing to tell me that a product that I wanted to purchase was likely there, but she wasn’t willing to find it. Customer service at this place sucks and I’m basing this judgment SOLELY on my phone experience with «Margaret at the cutting table.» Do NOT go here if you are actually looking for something, because this place has more stock in the stock room than they have on the floor!

I was the only guy in this place (which, come to think of it, really wasn’t that bad!), but that’s what happens when a teacher needs to get his bulletin boards done — you end up here.
But, hey, girlfriend got me a 15% teacher’s discount with half the trouble that one of her co-​workers was about to put me through. Just keep asking — somebody will come to your rescue!
So next year — ah’ll be bahk! ;)

A good location-​very open and items here I’ve only seen at Jo-​Ann Superstores. If you’re a scrapbooker, wait for the sales. Around holidays they run ⁴⁄₅ sheets of paper for $ 1. Stickers will be on sale too for 30% or 40% off, scrapbooks themselves 50% off. Join the mailing list and get 40% coupons in the mail. I always enjoy their holiday decorations too. The closer you get to the holiday, the bigger the discount. Of course, if you wait too long the item you have your eyes on could be gone.

For a long time, I haven’t been a fan of Jo-​Ann — their stores are typically dingy, small, and their staff have an air of «blah-​ness» that makes me reluctant to shop there.
Until now.
Upon entering this Jo-​Ann, the huge expanse of fabric, with high ceilings, fresh paint, and bright lighting, made me completely miss grabbing a cart, and I wandered in, drawn like a moth to a flame. My insides giggled with delight!
This Jo-​Ann has a large selection of fabrics, art and craft supplies, custom framing — basically everything Michael’s has + fabric.
A couple of the staff seem quite nice, but most of the staff I encountered don’t seem all that helpful. One thing I found a bit odd/​rude was their cutting desk system — basically you take a number, then they’ll call you over a loud speaker when they’re ready to cut your fabric. This in itself is fine, but they also do this when they already know that you are number 36 and you are standing at the desk waiting. Uh, hello? I’m right here :-P
The surrounding businesses in this complex are not all that (according to my husband who decided to check out the other stores while I shopped here). If Dave and Busters set up next door, they would probably make a lot of men very happy, and their wives/gf’s spend more at Jo-​Ann ;-).