Miller Buick GMC

Miller GMC has been and remains a terrible experience. The sales team when purchasing was extremely rude. One individual said if you aren’t going to buy we are going to close insinuating that I was wasting his time. I had to look past that to buy the product. The service was equivalently rude. When asked if i could be 30 minutes late for an appointment, I was explained the definition of an appointment by the representantive. This is even though they would have the vehicle for at least five hours and having to come from another state. This was after work and a defect in their part. They made me wait till the following week with a defective airbag. I’m astonished how they cared about my safety and that of my family. The vehicle had a seat belt recall. I had a check engine light on and brought it in on the last day of coverage and they are saying they will not honor the repair even though it an emissions problem with their vehicle. The service representative said it falls under an emissions problem that they would not cover. This is their vehicle if there is a problem not caused by me it should not be thrown on my head. Upon replacement of a defective/​broken part in the airbag a piece of the dashboard was damaged by the service team. They have been harrassing me to return the loaner vehicle and drive the unrepaired vehicle and still bring it back the following week. This is not fair coming from New York to New Jersey, paying toll gas and wasting time in my day repeatedly. Also, left messages for a return call from the dealership and they didn’t bother. I recommend GMC vehicles but not Miller GMC or their staff. I do not trust in their integrity and customer service is poor at best. I hope that no one should be treated this way in the future. Also, I hope that GMC understands that the dealer represents the brand and the customer should be respected.

Worked with David to get into a 2016 GMC Yukon lease and purchase my 2011 GMC Yukon. The process did take a few hours. David was great during the process. Make sure you workout all the fine details. I had the pleasure to meet Mrs. Miller who provided 100% customer service and assured my satisfaction. Overall was a good experience.

My husband spoke with salesman over phone so when we got there it was another story and we had to go back and fourth again to get deal that was told over phone, the problem was told to us that they had an enormous sales over 2 days and only had one truck left (bs). We had our kids with us which didnt help. After sale finally went through a week later I received a letter stating we get 2 complimentary oil changes which is again bs because salesman said 2 years of oil changes (which I had w/​my last gm truck from another dealership). Called to get that straightend out and the guy doesnt work there anymore.

not sure why our salesman felt it was necessary to eat a bagel and chug orange juice while doing our paperwork; really? This was the first car we have purchased that we did not get a full tank of gas when we left. They had the car we wanted after lots of research so that was nice.

We talk to Bobby (Friday) last week, this was the afternoon before going to see about a 2009 Blue Cadillac CTS, a great price of less than $ 15, 000 with about 46,000 miles. My husband knew this was a great deal so he insisted that Bobby give us a call if the car sold to someone else that night. We received no phone call that night so we assumed that the car was still available. Rise and shine and we were on our way at 8am, super excited and more than willing to buy this car without negotiating too much on the price since it was a good deal and very hard to find with all the features and in the perfect shade of blue that I like. After driving for 1 hour, we get to this dealer and one of the first things that Bobby says is that the car sold the night before! ARE YOU KIDDING??? Did we not have a conversation probably 6 hours or less before you sold the car to someone else? I don’t mind that the car was sold, but have the decency to call me like you promised and tell me so that I don’t have to waste MY TIME driving 2 hours round trip for a vehicle that is no longer available. Then, he comes back and says that someone actually put a deposit on the car but have not come back for the vehicle since the night before and proceeded to ask me if i wanted to put a second deposit on the vehicle in case the other person decides to change his mind? When I said no he immediately brought in some other guy, a new jack it seemed, to continue talking to us. In other words, Bobby had better things to do and couldn’t be bothered with us since we didn’t really want another vehicle. The new guy was nice but had no idea about the conversation we had with Bobby so he left to check and confirm whether the blue caddy was really sold or not and came back with bad news that indeed the customer had bought the car with a check in full not just a deposit and he was going to have the car shipped to California. I was floored. We left after literally ten minutes. DON’T BOTHER WITH THIS DEALER, this is no way to deal with potential customers. I can understand that sales people just want to make money and strike a deal with the first customer available but not paying attention to other potential customers is a big mistake. Miller, You guys lost out, I went looking for a caddy, can’t find the blue one i want so i changed my mind and now i’m looking to buy a buick lacrosse of which you have plenty in stock. I will be happy to give my money to someone else, it won’t be you because of your terrible customer service.

1 star… I wish I could select 0 stars! This was a terrible experience for me. I went in looking for a specific car with a lot of research done. They don’t seem to want to sell Buicks sunce they kept assuming I wanted a GMC after telling them I am interested in the Buick Encore.
They profiled me for being a young female. They assumed that I couldn’t afford monthly payments and that I dont have established credit. However, they never ran my credit which is actually in the excellent category.
They offered me a lot less than my trade in is worth. I expected it to be lower than what I got off of NADA, KBB, and several others so they will have a profit margin. However the offer was insulting just like the attitude I received.
The manager told me to check out a Japanese car at the auto mall down the street. To this I was appalled! He made assumptions that I wouldn’t qualify for the vehicle and turned me away.
I could’ve done with out the eye rolling and the attitude. What sales oriented business turns you away before trying to help you? Little do they know that I have I have an extensive knowledge on credit and numbers.
If you value your car buying experience, do not visit this dealer!

Sales people always chat with other employee loudly in the showroom. They do not look like a business man at all. I asked a couple of simple questions about the vehicle but their answer were incorrect. They should know what they sell at least. Their service center is poor customer service as well. Sorry but only 1 star.

I went there for my car overheating and found out my water pump was leaking miller was professional they contacted my extended warranty company for me they took care of everything. the car was ready about the time it was promised
they were supposed to charge me the difference between what the warranty paid and what they charge
manager told me not too worry about. saved me about $ 65.00 I think
I am happy they did not try to nickel and dime me to death
keep up the great work !!!

I purchased a 2013 GMC Sierra Denali 2500HD, but was originally in the searching for CK1500. Love the everything about the new truck, but wished I had received a better offer on my trade in, They completely avoided the issue, but at that point, they had me. I was too excited about the new truck.
The staff was pretty helpful, considering we were there past closing time. I went back the next day sometime early afternoon, and they finished up where they left off the night before. I really appreciated the effort.

Have ordered a part that they said they would have in three days took 2 weeks. They never notified me that they had it. i had to call them. When i went to pick it up i called and they said they are open till 5:30 i arrived at 5:20 to be told they left early. But other customers could pick up brand new alternators but they couldn’t give me the part that was ordered and paid for already.