NextDay Carpet and Flooring

LIARS. FRAUDS. BUYER BEWARE. DO NOT TRUST THE WORD OF THEIR SO-​CALLED MANAGER, TONY. AND, DEFINITELY DO NOT GIVE YOUR CREDIT CARD TO THESE PEOPLE. Next Day Carpet? Ha! This company should be called «Carpet Whenever WE Feel Like It.» I contacted them about a time-​sensitive job. I needed to have the badly damaged carpet in my rental property replaced in time to re-​lease the property by the end of the week. I explained that I’d had two other carpet companies lie and jerk me around about being able to handle an installation by a certain date, only to be contacted on the day before (or the day of) the scheduled installation to tell me they couldn’t do it on the day they’d assured me they could. I stressed to them the importance of getting the job on the next day, as their name suggests they could do. They were quick to schedule a time for the measurements and carpet selection. They were also very quick to take my credit card number and have me sign an «order» that did not provide any details about what exactly was being ordered. They assured me they had the carpet I selected in stock, and they also assured me that they’d be able to install it the next day, which was critical for me. I was supposed to get a call later on the day I placed the order to inform me what time the installation would take place the next day. I waited, and waited, and waited. Finally, after 9 PM, the lying, no-​good Tony calls me with nothing but excuses. Supposedly, he had «3 vans break down» on him, on the very same day. Yeah, right. What are the odds? Slim. He then proceeds to profess his honesty and fair business dealing practices so he just wanted to give me a heads-​up that my installation might not happen on the next day. Seriously? After I stressed to you the importance of getting this job done by a certain time? I told him that he needed to figure it out, get some rental vans, or whatever he needed to do because my carpet needed to be installed by 11:59 PM on the next day, or he was going to not only be liable for the deposit amount, but also the lost opportunity costs I would incur due to an inability to deliver the rental property to my new tenant due to the carpet not being replaced. Needless to say, I never heard from them on the day installation was supposed to take place. I called Tony that evening, and he FLAT OUT LIED to me, saying that the vans had been repaired, and his installation crew was en route to my condo to do the install. LIES, LIES, NOTHING BUT LIES! I went over to my condo the next morning to take a look at the new carpet that was supposedly installed the previous evening, and you already know the outcome. The same damaged carpet that was supposed to be replaced was still there. I called them, I texted them, I emailed them. No response. I just got off the phone with American Express to report the fraudulent charges, and will also be filing suit to recoup the additional damages incurred due to their failure to meet the terms of their contract. STAY AWAY. DON’T WASTE YOUR TIME. DO NOT BELIEVE THEIR LIES.

Excellent service, good price! I asked for a quote online for new flooring and they came out the next day. The salesperson was helpful and negotiated a fair price. The installers came on time, were very professional, cleaned up after themselves, and ensured that I was completely satisfied before they left.

They took care of one issue.

As we prep our house to sell, I have a constant parade of various contractors traipsing though my house and will leave reviews for most of them, to hopefully help out a few of you that are trying to find the right vendor for their home improvements! Several don’t bother to even reply to inquiries, some don’t bother to show for appointments and some are so unwilling to play ball with their competitors, that I am mystified as to how they stay in business.
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I am shocked at the positive reviews for Next Day. Had an appointment scheduled for the 10am –11am slot. When sales guy hadn’t shown, called the company. Was told they would check on his location and call me right back. Waited 20 minutes, called back. A different person told me the sales guy was en route and they would see where he was and call me back. A bit later, get a call from the sales guy stating he had a family problem and he was on his way… would be here in an hour. So, he shows up after 1pm (2 – 3 hours late). I won’t bust on his personality, overall, but I could tell he felt flustered and uncomfortable. He sat down to give an estimate that was exactly 60% higher than the one I had received from another large reputable company. (Exact same product/​brand, etc). I said, let’s just stop here, since you are 60% higher already, even though you have a low price guarantee. He said he would call his boss and see what they could do. I offered him a copy of the other company’s estimate, but he refused and said he would email later with a new estimate. He called that evening and told me the best he could do was a bit less (still 40% higher than the other). I asked about their price guarantee and he said that was best boss could do. I told him we weren’t interested in the hardwood floors, then, but I would still like a written quote for carpet for upstairs. He promised to email quote that evening.
That was last week… never heard back.
Just disappointed in having to wait for the sales guy… and having to track him down. Kind of disgusted they offer a best price guarantee, but didn’t seem interested in honoring this. Then, of course, sales guy never even completed the circle, when he failed to email the promised quote.
The 2 stars come from the initial phone call I had with the scheduler; friendly and pleasant. Although she was rushed and unapologetic when she answered the phone on my second call trying to track down the sales guy. Also, the oral quote for the carpet portion was competitive to other estimates I received.
Sorry, cannot recommend.

Oh my gosh! This company advertises next day installation and they are true to their word! From the very first contact with the office staff, to the sales call, to the installation, everything went smoothly. When I had pointed questions, Tony in the office answered them all. Our sales person, GC, was patient, showed us samples, and made sure we got the carpet we wanted. The very next day the crew arrived and did an excellent job moving the furniture, taking out the old carpet, and installing the new carpet. We would recommend this company 100%.

We love our carpet! My mother got carpeting from here originally and we really loved hers so we also went with Next Day Carpets. We are completely satisfied. GC was such a nice salesman and the GM Tony was great to work with! Very nice people.

Delightful experience that met all expectations! The upstairs of our house looks great now with our Tender Moments Carousel carpet. Tony the manager and the great installation team lead by Edwin managed the project. Five days from estimate to installation at a great price point. This five star rating was truly earned. I would not hesitate to recommend their services. Exceptional!

After too many years with the same carpet (12) along with usual pet stains, we finally bit the bullet. I contacted at least ½ dozen companies both listed through Unilocal and advertisements on a Sunday evening. Monday only 2 companies contacted me back. Jason with Next Day listened to what we were seeking along with price range-​major factor. Came same day with samples we requested. No attempt to steer into a higher price category or negatively commenting on anything. Came away with good feeling and written estimate and waited for the other contacts to call and get some estimates. Sadly, Dominion Carpet and Mo the owner came out the next day. His cologne hit us before he walked in door along with all the comments that Jason did not make, quality terrible, we were seeking Berber and some kitchen floor. He brought in 1 sample-​a high end carpet. We went through 1 hour of cologne and sales pitch and too high a price and no written estimate left! Jason followed up via telephone with some additional suggestions and sent within a couple of days some pics. We had him come over that Friday – with the flooring sample for kitchen –Raskin Resilient tile-​which we loved. We bumped up our price range for the floor since so reasonable from the simple vinyl. We agreed on a price that day and an install date for the following Monday. 4 gentlemen, Felix, Tony, Irwin and Jose came out on time, knew what they were doing, courteous and moved furniture with no issues. 10 hours later we had a new house-​so to speak whole house completed. We will definitely recommend to anyone seeking new flooring and carpeting. Next Day did what the customer sought-​price factor, time frame and smooth sailing with install. Most important-​followed up immediately with our Unilocal request for info. I am still waiting for the others to contact me – LOL! Tony the owner contacted the next day to check on everything–
Teresa and Arlene

I must say, I am so very happy with Nextday Carpet & flooring! Jason, the sales person was very knowledgeable, and showed up on time to my scheduled appointment. I had decided to go with Laminate flooring in my living room, dinning room, and upstairs in my family room. The quality, and look of my new floor is absolutely beautiful. The workers worked extremely hard, and did an outstanding job! I am so happy that I decided to give Tony a call again last night, and have them do hardwood flooring on my two sets of Stairs. I can’t wait! I know it will look amazing. I highly recommend Nextday Carpet & Flooring to anyone looking to do their floors. They were very reasonable/​affordable, and easy to work with. Tony the Store manager was amazing too. Thank you Tony for everything!
Lisa C. Sterling, VA

I needed carpeting in my master bedroom, called Next Day Carpet and Flooring around 3 PM on a Friday and they were able to fulfill my request the next day at 8:30 AM. I am extremely picky about customer service and these guys truly exceeded my expectations. The General Manager understood how important it was that I get carpet the very next day since company was coming and he made arrangements for me. Absolutely outstanding service from my first contact to schedule the estimate to when the estimate itself with James (who was super friendly and non-​pressuring) to the installation. The installation in my master bedroom took just a couple hours and we left the guy alone and it was just fine. The quality of the work and the product are outstanding. Highly recommend this company! And the price is very competitive. Thank you!