Potomac Urology Center

I called 3 times in a row trying to get my husband an appointment to have kidney stones tested to see what was causing them, i asked if we could just drop them off to be tested or if we had to make an appointment… all 3 times i was given an attitude and told «hold on for a moment let me check» and i was just left on hold for 10 minutes each time until the call just ended. Each time i would call back and someone different would answer but i would get the same attitude and be left on hold. After the whole ordeal i was finally told i had to make an appointment but that they didn’t have any openings for a month. I should have read the Unilocal reviews before calling. We will be searching for a different practice. Front desk staff is a direct reflection on the practice.

Dr. Gandhi is extremely professional and reassuring. He is an expert with a great friendly personality. I also think the staff is a wonderful team.

Doctor Pratik Desai was congenial and professional. I like the lady on the way out. Just started a new job so she helped me find appointments late in the day. She always had a smile for me.
Not so happy that the Sentara satellite on Minnieville Road who charged my healthcare company $ 7000.00 for a CT scan. I had to pay my full deductible for one procedure but it was another doctor who sent me there.

Find another pratice, The front staff is a total reflection of the doctors, Uncaring to the patients,

Practice only concerned about money and not patients care comes. The practice is out to get you to visit weekly for minor treatment. I would not recommend this practice to anyone.

My son and I have had a very pleasant experience with this office and staff. The waiting areas were clean and smelled like air freshener. Dr. Desai and Dr. Kline were personable as well as patient with answering a concerned mother’s many questions. The ladies that made the appointments and filled out paperwork for days missed from school were very kind. One lady in particular (I don’t know her name unfortunately) was very helpful. «Call us if you have any problems, we are here for you. Let us know if your son needs any other paperwork for school absences.» We talked to the staff kindly and they did the same in return. We even had a few laughs while we made our next appointment.

The good stuff is that Dr. Singh is efficient, professional and knowledgeable. He knows his stuff and will explain it all in detail to you. He takes his time with you and will answer all your questions. You are there for his experience and expertise. He sets procedures as quickly as possible and gets the job done.
The nurses understand the sensitivity of your condition and are considerate. They will talk with you and answer questions. They take your privacy seriously.
The stuff that is just passable is more than window dressing and is what keeps this office and the practice from being number one in the field. The office is small, feels cramped and needs a make over. It always has numerous patients and is continuously crowded. You feel like you are just another number waiting in line. His office staff is respectful, does their jobs but is not overly friendly.

The first time I visited, it was horrible, but the doctor called me personally to apologize. Since then, things have been much better. The docs are great. The front desk staff still isn’t super friendly, but I suppose I’d rather the doctors be nice and patient with me.
Much improved.

Had a terrible experience with this practice. The staff has a real attitude and screwed the Dr.‘s order. Then I was told it was my fault. The worst 2 weeks of my life when I had surgery under their «care»