The Learning Experience

Went to check this place out for my niece who is moving to town soon. The facility is new and beautiful. Playground looks fantastic. And the staff who showed me around were very courteous. They provided me with a pamphlet with a list of activities that the kids enjoy there. The center proudly shows off the works of the kids. Part of the introduction to the center is a video that gives you a clear picture of what the center has to offer. Definitely a top pick. Loved it.

So, I wanted to update my review for a few reasons.
Now, When I first enrolled our son Nicholas Erin Masick was the director, (Detail oriented, sweet, caring, and actually loved working with kids) Crystal Weakly was the assistant director/​business manager… (I thought she felt cold but eventually she came around. Erin informed all of us as parents that she would be leaving The Learning Experience due them being relocated. Crystal then was going to be the new Director and Erin and Crystal wanted me to become the Business Manager and so I accepted the offer. I then worked closely with the kids and staff. Making sure I had the best interest of the children first and parents second and to make sure my teachers were happy so that I created a warm and inviting place.
I have called three times regarding my Tax statement for all the childcare I have paid for the year of 2014 (as we have paid a pretty penny) I have spoken with TARA three different times in regards to the same matter. When I called over a week ago she informed me that it had been sent to old address on Tuesday January 20^th and that If I didn’t receive it by the 31^st to call. I didn’t get anything… I called on Feb 1^st and touched base again with Tara to find out where this tax information is and what is going on? She said she was on the line with one of the owners (Nadime) and she would call me tomorrow… I confirmed and said I would call her by 3pm on tuesday feb 3^rd for an answer. I called at 5:22pm to find out since I heard nothing all day… Once again, I spoke with Tara and she is full of excuses… She claims, I spoke to Kelsey… blah blah blah, I am currently covering a classroom right now and I don’t know where the paperwork is? Okay, All I need is the Tax ID number of the EIN number so I can do my darn taxes… I am still a former parent!!! Even if I did work there, that’s not an excuse to be short and rude. She was cold and I couldn’t finish my sentence! She gets back on the phone and goes on and on about how she can’t find our child in the system, well that’s because he has a different last name and if you would stop cutting me off then I could finish my sentence and surprise you would be able to find him in your computer.
I personally can tell you that the owners, are simply money hungry. I remember when I first enrolled our son and we packed lunch daily because they hadn’t set up a lunch program yet. (I was okay with that!!!) When they did set it up then the OWNERS WIFE WANTED TO CUT BACK CHILDRENS FOOD PORTIONS to attempt cutting costs. I don’t know about you, but to me I find that unacceptable. Regardless, I loved TLE when people like Erin Masick were there and ever since, I truly think this place has fallen apart. I wouldn’t put my child in there even for a punishment. LOOK ELSEWHERE!
–Brittnea Hagen (Former Business Manager, but Parent First of two boys!!!)

Yesterday was my daughters last day as we are moving out of the area. I can’t tell you how heart broken I was. My daughter is 2 years old and has learned so much! The teachers, Ms. Maria and Ms. Julie, are so loving, patient, and kind. Every time I drive home from picking up my little one she would sing all of her songs that she learned from circle time. This preschool will be greatly missed.

I called the center for rates and I was told they don’t give them over the phone. I am a super busy business women. I took time to actually go visit the center in between clients. I told them I have a very limited amount of time and I wanted to know pricing and maybe a quick tour. I was given a I pad to sign in and watch a video witch I did NOT have time for. They were very impersonal and cold. I just wanted a quick tour. So I just left. This is not a place I want my child in. They are probably corporate sponsored by some big company. Not warm, not inviting. And over the phone they said they were cheaper then their competitors about 15% cheaper. Well that was a lie or some type of marketing scheme. There rates are actually the highest in the area. $ 267 for full time 2 yr old.