Toys R Us

The Dale City Toys R Us has a good selection of toys and the customer bathrooms are clean but the store seems understaffed. I have visited this location at least 5 times over the last few years so this is not a one time observation.
On my last visit ¾/​16, I purchased 16 items and spent $ 158. When I got home I realized the cashier had forgotten to put one of the items in the bag. I called the store at 703−490−1466 and the phone rang and rang. Finally someone answered and immediately put me on hold. I waited 5 minutes on hold and then hung up. I called back and the male voice on the other end simply answered «Hello?» I had to ask him if I had indeed called Toys R Us. He did not identify the store or volunteer his name. I asked his name and I could not understand his reply. Finally I asked him to spell his name and then I understood. The poor guy just sounded really, really tired. (Again, I suspect understaffing).
The male employee told me that my missing item was waiting for me at register #1. When I asked what he could do for my trouble, he offered me 15% off my highest priced item. I do appreciate that gesture. It will at least cover the gas needed to drive all the way back to the Toys R Us which is not very close to home. I also recognize that the employees could have pretended that I was at fault and was simply trying to scam a free item. I appreciate their honesty.
I tried to complete the Toys R Us survey attached to my receipt but I can’t because part of the code is missing. I am left to wonder if it is deliberate?

The customer service is absolutely abysmal. Rude employees with no management or oversight.

Leaving this store disappointed. There’s one African American baby doll in the store… I should be able to buy my daughter a doll that looks like her…
I asked a staff person for help, he was at a desk, he asked me to bring the doll that I wanted, he disappeared before I came back (it was less then a minute).
This is PWC, a BEAUTIFUL mixed community, Toys R Us your merchandise should reflect that.

The staff is very friendly and helpful, but this place always seems to NOT get the newer releases, on release day. Most of the time when they check the computer, the item is not even scheduled, to be stocked at that location. The prices are pretty reasonable, the sales are awesome.

It is what it is: a children’s toy and clothing store. Is it going to wow you away with hits grand architecture or stun you like the ones in big cities? No. But, in my honest opinion, that’s why I love this Toys R US. It’s smaller but more personal. I often talked with the staff about upcoming releases and the rarity of certain items or potential sales drops for gift shopping.
To be honest, even as a grown man, I can’t help feel a bit of nostalgia as I begged my parents to buy me trading cards or the newest lego every time I passed by.
The sentiments aside. The selection is pretty good. They have all the major brands and sometimes even the hard to find for all the toy collectors out there (amiibo, legos, hotwheels, and etc). The babies section is nice as well with affordable clothes that will fit 95% of toddlers. This is great as we all know kids shed their clothes as they grow.
Conclusion: A great Toys r Us with a personal touch and a selection that will fit most toy buyers needs either as collectors, parents, or gift buyers.

Came here to buy a present for my nephew and knew what to get him so I called the store to put it on hold for me. When I got there to pick it up at the front desk, the box looked like it was already opened. I didn’t want to get my nephew something that had been used already for his first birthday so I asked the customer service woman if the package had been opened and returned before and she said, «No. I think it’s brand new.» I think she was just trying to sell me the product since it was the last product in stock… and I ended up buying it. I did return it the next day because I couldn’t stand seeing the box ripped up and taped over. and they let me return it without any hassle. I just wish the woman who sold me the item didn’t lie to me to sell something.

This place is a typical toy store. They have many toys all over the place and a section for video games and babies. My review will focus mainly on the customer service I have received at this location. Recently I have been to this store twice in the past several months. The first time I came in everyone was friendly and helpful. It wasn’t very busy and I basically had no issues. The second time I came in it was closer to Christmas and it was very very busy. I found a Toy Story toy for my kid and happened to notice a sign that said all Toy Story toys excluding the game pieces for the video games were buy 1 get 1 50% off. With that in mind I picked two qualifying toys and went to check out. I didnt notice until I got outside that the discount didnt come off my purchase (I bought a few other things as well so I didnt notice.) When I came back in to customer service I pointed this out to the cashier and she called someone to check on the sign. The person on the other end said I had been looking at the wrong sign and the one I had seen was for some other brand of Toy Story toys. Just to make sure I went to check for myself. The person that went to check had pulled the sticker off of the shelf. I was very disappointed then because I saw exactly where the sign had been before. I was just about to give up when I noticed that on a higher shelf hidden behind a toy, she had missed one of the signs. I pulled it down and looked to see that the deal had expired 2 days before. Being as I worked at Toy R Us some years ago, I knew that they were supposed to honor a sale sign if it was still left on the shelves. I took it back to the customer service cashier and showed her the sign. I was able to get the discount. I also explained to her that had the person on the other end been honest and said there was a sign but that the deal was expired, even though I was entitled to the discount I wouldn’t have taken it. In my opinion if a deal is expired then it is expired end of story. I was disappointed that she tried to cover it up and be dishonest which is why I went ahead a took the deal anyway. I find it sad when employees try to get over on customers. All in all the location is decent, the toys are pretty expensive. Therefore I would recommend this place only if you cannot find a toy cheaper anywhere else.

My 4 year old nephew will not allow me to simply drive by this place… so I am here often because I have no will power when it comes to his sweet little face. This Toys R Us has an old empty parking lot that always looks dark and sketchy. I try to park as close to the door as possible so that I can pick him up and sprint back to my car if I need to.
When you go into the store, it is laid out like any toy store. The Disney toys are in the Disney section, then they have a Lego section etc. Just make sure you go with a full wallet because toys are not cheap.

Let me start off by saying that the store itself serves it’s purpose, being a mecca for children, i’ve usually found most everything I have been looking for. The store itself is unkept along with the outside grounds, the exterior of the building is dated even from far away, the perimeter of the grounds are flanked by day laborers looking for work, it’s always an unpleasant experience to literally be accosted by people looking for work every time you go shopping for toys for your children. On at least half a dozen different occasions my children have been frightened. So if you keep your eyes down and don’t make eye contact, and you literally run from your car to the store, this is the place for you

Management needs to pay attention to details in this store. When Checkout lines start to backup they need personnel on it immediately. I was waiting in line for information, lines were backed up on 2 registers, I saw at least 3 people walk out
Disgusted with the wait. No personnel were ever called to bring the lines down.
Parking lot needs policing as well. Going out the exit doors, shopping carts were blocking the exit, should have someone checking the lots at least every hr.
Lack of attention to detail on managements part.

I have been shopping here for YEARS. I have gotten clothes for all my kids here (oldest is 20 now, so yes, shopping here for a very long time), filled Christmas wishes, purchased birthday gifts, etc…
The staff has always been friendly, helping me out when needed. I have been able to get the items I need, in some cases helping me to order items and just having them sent to the store for me to pick up.
Already looking forward to the next trip!

Plentiful parking in the attached lot. Terrible customer service with a sour attitude, and this location doesn’t receive initial waves of merchandise. Lego build inventory is pretty limited.

This Toys R Us is great! The staff is extremely nice and polite and willing to go the extra mile to help you find that hot — gotta have it — everybody is looking for it — Christmas list toy! Although they don’t always have the toys you are looking for, the staff has always been great to the point of calling other TRU in the area to look for the toy. I would highly recommend this location. If you are looking for something that everyone else is looking for, be the first person in there in the morning! Give them a try!