U-Haul Moving & Storage of Potomac Mills

Came on a Friday at noon and it was busy but the person who helped me with my reservation was very nice and professional. She seemed to be calm even though the internet was down but she was still able to get my reservation. Anyway, had a good experience and the person who helped me was excellent, i think her name was Peggy but not sure.

Back in June of 2014 I reserved a 17′ truck for a move in July. I was given a guaranteed reservation so that I would not have any problems. I did an early check in to speed up the process in hopes that there would be no hiccups. at 3:00pm the day before U-​Haul called to confirm my 20′ truck for the next day to which I corrected them saying that I had reserved the 17′ not the 20′ truck and was told they had none so they were upgrading me. Nice right? NO!!! I was then told that the truck wouldn’t be ready until 6:00pm on Saturday. WHO THE HELL WANTS TO START MOVING AT 6PM ON A SATURDAY! I was told they would continue to try and find me something sooner which resulted in a follow-​up call 15 minutes later saying that one was available at 3:00 pm. Again I had people coming to help at 11am this was not going to work. I was told by the rep who called me that she would be there until 8:00pm and would continue to look for something earlier. After not hearing back from her by 7:15 I called and asked to speak to her from the number she had previously called me from TWICE only to be told that was not the location she was at and they would let her know to call me as quickly as possible. That call never came. At 8:45pm the night before my move I had to cancel my reservation as to not incur the charge for a truck I couldn’t use AND then had to scramble to make other arrangements. I used U-​haul to move from SC to VA with no problems but couldn’t find a U-​Haul to help my move 10 miles away. Not to say that I wont give U-​Haul another try should I need moving services again but it definitely won’t be from this one.

This location near Potomac Mills on Telegraph Rd. was professional and helpful. The attendant explained everything about the rental process very clearly, so I was confident about what to expect and what to do after I returned the vehicle. I rented a cargo van, and it was clean, drove smoothly, and appeared to be fairly modern/​new. The final rental cost was agreeable compared to the estimated cost. I received the final receipt by email, and could call the location if I wanted to dispute the final cost. About a day or two went by, allowing me that time to make any disputes or changes, before that final amount was charged to my account. I like that consideration. I only wish I was allowed to give some sort of official «stamp of approval» on the receipt before that amount was withdrawn from my bank account… something bonafide like an e-​signature or «Click Here to Confirm» on the email, as opposed to just a waiting period before deducting funds. All in all, it was a good experience, and I would definitely use them again. I highly recommend these folk.

Quick checkout process (this was a one-​way rental) — the lady knew what she was doing, there was no line, and I was in and out in less than 5 minutes. The two people I interacted with were friendly and efficient. After a long move, that was very appreciated!

Had to rent a U-​Haul to move a bunch of stuff and the process went very smoothly here. I bought a couple tarps and didn’t need them, and getting the refund was no problem. I got personalized service so I knew how much to fill up the tank, what charges it would come out to be (estimated), and procedures for dropping off the truck when I was done. I was very pleased with this operation.

Decided to rent from here because the price was right and location was convenient. I was processed pretty quickly and had no issues. I did the overnight drop off and that worked out fine as well. Billing was correct. Only slight complaint was trying to find a parking spot for the overnight drop off. I drove around the back of the building and there were trucks parked everywhere! Wish the lady would have told me where to park because I didn’t think to ask at the time. I found parking on the opposite end of the building where the U-​Haul office was located and they found the truck so everything worked out okay. I just dropped the key off through the drop-​off door and figured they’d call me if needed.

Slowest service ever. Waited 20 minutes and checked myself in online while the clerk chatted up her buddies.

charged me for fuel even though I returned truck with required amount. When I called about the charge, they indicated a manager would call return my call — as of yet they have not
They have since called me back and fixed the situation. Thank you!

I rented a truck from here to move my stuff the heck out of Hoodbridge. Even though I had to deal with a long line of Hoodbridge peeps, the staff was friendly and efficient. The boxes were pretty cheap as well. I bought two wardrobe boxes for 10 each, which seemed reasonable.