Visual Health Doctors of Optometry

I was so tempted to give 1 star! However the doctor was great, didn’t rush, actually looked through contacts with me and ensured my pupil fit right with the colored ones.
I’d give negative stars to the incompetent staff if I could. I asked them to ship to my house and agreed to pay more. Girl rung me up and when I asked if she needed my address she said she forgot to ship to my house and it was too late to change it. Fwd to a week later I go to pick them up, they ordered the wrong color. They told me they were so sorry and they’d over night them that Thursday. Fast fwd to Monday– I call and they said they forgot to order them will be in Tuesday. Fast fwd to day wed. They are still not in, they don’t know where they are or what happened to them. They will call shipping tomorrow.
The staff is friendly enough, but they are all talk and don’t do their job at all. Btw, glasses selection at this location is severely limited. I’ve gone in four times now hoping my presence will light a fire under their a** but obviously they don’t care. See the doctor at this place if you want, take your order to another eye shop! Or if it’s contacts get your prescription and order online!

Worst eye doctor I ever been to, me and my boyfriend had eye exam and contact exam done here, so my boyfriend doesn’t have insurance so he got the $ 99 deal which includes the eye exam and the contact lens exam, and I have VSP insurance, and instead of paying less ended up paying more than my boyfriend, paying $ 10 more and they billed my insurance for the eye exam. So I talked to the «manager» named Mary, she is so rude, she straight up telling me that I’m wrong and did not see the bill right and tell me to come see her tomorrow and have a talk with her.
The next day, I went there and talk to her, she said that she already did us a favor by giving us the $ 99 deal instead of charging us $ 125, and I got charge more because I got a colored contact exam (I never heard of color contact got charge more) plus the doctor didn’t tell me anything about color contact is more and at the end she said I can give you $ 10 cash back out of her pocket if you think that’s a big of a deal. That’s a rudest manager I ever had, I don’t want her $ 10, it’s just that she didn’t even said sorry or apologize to her customer, this kind of customer service will make the business goes down everyday, and I will definitely call my insurance to find out if that true that colored contact is more!

Today was my first visit at this office and I think it was great. The staff were all friendly. The doctor was quick and attentive and listened to what I was looking for. Being a glasses/​contact user since I was 10, this is fairly routine for me and rarely have a lot of issues.
Their staff Mary, helped a lot. My eyes freak out during the puffy test and then proceeded to not cooperate through the other pre screen test but she was fabulous and professional. She was great to call to the other stores to look for the frame I wanted in a certain color. Even though they didn’t have it, I appreciate the time and attention spent trying.
I have 1 – 2 weeks to wait for my new glasses and contacts, so I will edit my review if necessary, but I anticipate things going great. (Giving 4 stars only until I get my glasses and contacts and then will bump up to 5!)
I will definitely be returning here again!

This is one of the best eye doctor visit I’ve had in years. I needed new contacts because I was using a pair for just over 6 months. I was getting ready to go on two back to back trips and needed backups in case something happened.
The staff greeted me as soon as I got there and had me fill out the required form. Both people up front were very nice. The assistant took me through the 2 – 3 tests that the assistant does at most eye doctors. He knew what he was doing. After taking out my contacts, I saw the doctors. She was very nice and helpful. She found that since the last time I got contacts, that my prescription changed. She noted the severe astigmatism that I have in my left eye and also noted that I had one in my right eye, something I didn’t know. She found me sample contacts with the correct power and they were perfect. I ended up ordering 4 boxes of contacts from them because they were fairly cheaper than 1800contacts. On top of that there was a $ 50 rebate on the contacts; so they were even cheaper.
It took 2 weeks to get the contacts in because they were on backorder. They offered to give me another sample pair before my first trip since they weren’t in; but ended up not having any; nor did any of their other locations.
Overall it was a really good experience and I plan on going back in the future.

I was visiting my hometown a couple weeks ago, and I saw this place while I was hanging out in the Stonebridge area. I’ve been in need of some new frames, so decided to check it out. My first impression was very good. The office was modern and clean and there was a good selection of frames. The staff greeted me when I walked in the store, asked me a few simple questions about what I was looking for, then briefly described the frames that were available. The staff remained attentive but allowed me to roam freely without standing over my shoulder. I didn’t end up getting any frames, but I thought the customer service was noticeably better than other places I’ve visited, therefore it warranted a review.

I came in for a regular eye exam and was very pleased with the doctor as well as the facility. The staff was very polite and knowledgeable. Over all it was a great experience and I will definitely recommend it to everyone I know.

This place was nice. I had gotten the Groupon and had been needing new glasses (my last eye exam was 2008-​I think) so I came here. The employees and doctor were very nice and accommodating. The space is very clean and open, and they allow food and drinks in, which is a nice plus, since my husband and I hadn’t had breakfast yet.
The Groupon covers the eye exam and $ 225 towards frames. I got $ 179 frames, but had to pay out of pocket $ 258 for the lenses and the no-​glare thing, so I can drive at night better. If I had know that I would be paying an extra $ 258, I would have given more stars but I feel like they should have said something in the Groupon or when you make the appointment. I probably should have realized that, but the people who buy Groupons (read-​me) are looking for deals and don’t appreciate pop up costs. I just think it should be stated for the dummies like myself. Should be getting my glasses sometime this week, will update then!