Willows Rehabilitation & Nursing Center

NEVER go to The Willows, I’ve never seen such incompetent health care workers in my life. My grandfather was a patient there and needed to be rushed back to the ER as he pulled out his feeding tube. The head nurse called my grandmother earlier in the day and failed to mention anything about the incident. Later in the day the same nurse called back to inform my grandma of the situation but said they needed permission to send him back to the hospital. She told her that the incident happened in the early morning, well before the first phone call. Being the head nurse you would think she would check the patient’s chart before contacting the family and failing to give information.
My grandmother asked where my grandfather was and she responded «I don’t know.» After being prompted to check, the nurse comes back to the phone and says, «He left in the ambulance about 10 minutes ago.» So she failed to look up his information, let alone check his room to see if he was still there or not, called the family without mentioning the incident, sent him back to the hospital, then called my grandma to ask permission after the fact. When my grandma asked about collecting his belongings, the nurse told her she didn’t know anything about it and she only handles «the medical side of things.» When my grandma became understandably upset about the situation she was told to «stop being sarcastic with me.»
Who do these people think they are, talking to family members with a sick parent like this? What an awful institution, so unprofessional with no compassion. Please send your elderly parents elsewhere if you want a place that actually cares about their patient, communicates with other staff, knows the whereabouts of the patient at all times, and gets permission the first time she calls the family, instead of taking matters into her own hands. We will not be returning nor recommending this place to anyone.