Cascade Kennels

We love the offerings at Cascade. As owners of two pups (one senior, one pup), this place offers custom options we appreciate. They stay side by side in individual kennels, our senior gets dog walks twice a day. The younger pup spends time at day care to get out all the extra energy. The staff is always professional and courteous. It’s worth the drive from North Seattle!

We have used Cascade Kennel in past w/​o incident. However, our dog contracted kennel cough in her most recent stay. It’s highly contagious and I appreciate that there’s are limits to what can be done to prevent transmission.
However, it was immediately obvious on the ride home that our dog was infected. Cascade Kennel either chose to ignore this fact on pick up – they told us everything went well — or they weren’t paying very close attention even though we paid a premium to have daily and individualized playtime with our dog (individualized — ironically — to minimize the chances of our dog contracting a disease from another dog).
Upon being diagnosed by our vet, we e-​mailed Cascade Kennel to let them know the situation. It took a few days for us to receive an unapologetic response, with no offer to help compensate us for our veterinarian bills.
Overall, I’m disappointed with how Cascade Kennels handled the situation and suffice it to say we won’t be using them again. The truest sense of good service is how a business responds when things don’t go well, and Cascade Kennels failed in this regard.

I had a misunderstanding with this company and they went above and beyond to fix it.

My 2 year old shepherd loves coming here. Sometimes it is doggy daycare and other times we board her here. She is very well cared for and loved. The staff are professional and loving. We chose this place because of the open space that dogs play together. I am very grateful for Cascade Kennel.

I boarded my dog here over a 5 day span. The tour we had gotten before we dropped our dog off was really great. The girl working the desk and showing us around was very knowledgeable and reassuring.
I was a bit hesitant from the beginning about their kennel system. The dogs are in runs next to each where they are left the entire time. You can choose to add on services like «potty walks» and «hikes» or even things like «cuddle time.» However, I don’t think customers should have to pay extra for «potty walks,» especially when most dogs are potty trained NOT to relieve themselves in their shelter.
I got past this worry, and decided to board my dog here. When we returned to pick her up, it happened to be a day early. We originally thought we would need an extra day, but showed up early without calling ahead. There was a new girl at the front desk who seemed a bit annoyed that we were early and made a point of telling us how early we were. This is a very small detail, but it reflects poorly on their customer service.
Overall, my dog survived the 5 days perfectly fine. She had a very low energy level the first day we got her back (I don’t think she ate or drank regularly there), but was fine by the next morning. We were also told that she didn’t like going to the bathrooom in her run, so next time we would automatically be charged for «potty walks.» This is the only aspect of the kennel that I really do not like, and I don’t think I should pay for them to take my dog out to relieve herself.

I have a 10 year old mixed breed rescue dog that struggles with fear aggression. He does not do well with strangers or other dogs. When our former boarding facility closed, I was very nervous about finding a new facility that would not only accept him, but where he could be comfortable and happy when we travel. I was very pleased with my tour of the facilities — the owner was kind and informative, and the office workers were very reassuring. I brought my dog back for an overnight visit before leaving him for a longer trip. On both of his stays, he did very well and came home waggy and peaceful. I am extremely appreciative of Cascade Kennels’ willingness to work with my special dog. They were patient with both me and my dog, and I will definitely use them again for future boarding.

I took my dog here for obedience, and I have had several friends take their pets here for obedience lessons as well. I can tell you that the trainers in this place know how to handle the most basket-​case of dog and are able to turn them around (provided the owner is consistent both in and out of training). I took a very shy great dane puppy up there to deal with his shyness issues, and he is now an entirely different dog. Loves to be held, isn’t afraid of anything, loves to cuddle, inquisitive. After one private lesson! He has since had a full course with Katie and is doing even better. I cannot imagine what my life would be like without this place. Thank you.
I have and will continue to recommend this place.

«We have been coming here for over 13 years with two very lovable but difficult dogs. Our youngest at 11 years old is diabetic; requiring two insulin injections daily. He’s also an extremely picky eater. We will not leave him anywhere else as we know he is cared for as well as we do at home. He is also a mixed small breed with curly fur which can resemble a mop if he’s not groomed and clipped. The grooming department are artists and transforms our guy into a show dog. We can’t say enough great things about Cascade Kennels. We love Kim who is always entertaining and so genuinely caring who often greets us at the front desk. I highly recommend Cascade Kennels to anyone who asks.»

I boarded my dog at Cascade Kennel over a long weekend, for five days.
The first time I visited Cascade Kennel I went to tour, and look around. A nice young man took me on the tour, and answered any of my questions. He was friendly, and knowledgable. He made sure to show me all the areas I was interested in, and wanted to know more about my dogs specific needs. The facility was clean, the staff members were friendly, and I was really happy. I like that they separate dogs by size.
The second time I dropped by with my dog to get her familiar with driving there, and to drop of medical records. Again, all staff members were friendly!
The third and fourth times were to drop off/​pick up my dog. They reassured me that she was going to be fine (my first time dropping my dog off at a kenel) and everyone was calm and lovely. They even offered to help me with her stuff out to the car when we left! My dog was so happy to see me but also calm, I can tell from her temperament that she had a good time.
In addition — I called several times to check on my love, and each time they reassured me. They went as far as going to check on her the first day, and gave me a report back as to what she was doing at that moment.
I would easily recommend this place to any if my friends, and if I need to board my dog again you betcha she is going back to Cascade Kennel!

I’m a bit torn on how to review this. So, I’ll preface this by saying if possible avoid having your dog stay at ANY dog kennel if possible. Have a family friend or trusted neighbor watch them at their/​your home, or hire a licensed/​bonded pet sitter.
But, if you don’t have this option, or if you can’t afford it, then I would recommend Cascade Kennels as an okay option to board your dog.
**This review does not include any input on their dog daycare, grooming services, or non-​dog boarding (cats, lizards, etc)**
The location is great. Nice spot in Duvall-​Woodinville with some fenced grassy playyards, and a nice looking trail for walks. The trail has plenty of trees, which probably provides great shade during the Spring/​Summer. In addition, it’s secluded, which means less likleyhood of something like am ambulence/​siren blasting through to disturb them.
The reason I gave hesitant the preface and final score is because of the pure nature of dog boarding. You have 50−60+ kennels with dogs (my approximation from the visit), most of which will be barking up a storm, peeing, and pooping. In addition, they’re in a kennel with concrete floor. The noise, smell, and overall foreign nature of the environment is VERY stressful for a dog. You can tell with some up in the play yards. Some dogs just don’t want to play there, even if there are balls, chew toys, etc.
I made a joke about the smell, and the manager told me something to the effect of «you should smell some other kennels». At first I didn’t believe him, but after checking out a couple other dog kennels on the Eastside, I have to say the man’s not wrong.
Daily walk and play opportunities is a smart business model. And I vastly prefer it to some other kennels which only have options for dog-​group play. Individual walk/​plays are significantly safer for the dog, and more familiar to them. In addition, it significantly reduces the possibilty of any dog altercation.
One suggestion that I can make would be to get more secure collars to leash dogs with, or maybe harnesses. The ones I saw employees using looked kind of flimsy, and easy to break. I’d imagine it would be easier for the employees to maintain control of some rowdier dogs with this.
Cascade Kennels is near the top of eastside dog kennels I have visited. But, it just means the bar is set kind of low. Larry seems nice, the employees look like they’re doing their best, and I haven’t seen as good a location for a dog boarder (I don’t think there is another with a walking trail, but I may be mistaken). But, ultimately, it seems like this would be an uncomfortable place for a dog to stay, and I’d rather my dog stay in the quiet and comfort of my own home. But, if you cannot facilitate this option in your budget, then I’d say CK is a decent option.

We have been boarding our dog for close to 7 years at Cascade. The facility and grounds are clean. The staff are always friendly and knowledgeable about animals. Our dog is reactive around other dogs and Cascade was highly recommended by our vet. When our suitcases come out our dog gets excited, because she knows she’s going to Cascade.

We love cascade kennels. The online reservation system is simple and easy to use. Each time I drop off our dog the staff is very friendly and attentive. I recently took advantage of their on-​site grooming service and had my dog bathed prior to picking her up and she smelled and looked great. Kim at the front desk even double checked that my dogs nails were trimmed as well. Can’t say enough good things about Cascade Kennels. If you are looking for a place to board your pet while on vacation this is the place to go!

Absolutely love cascade kennels. The staff is super helpful. The owner is great. Kim is fantastic. We’ve been boarding here for nearly 5 years. We highly recommend them!

We have been taking our dog here for boarding for 4 years now. They are the only kennel close to Auburn equipped to accommodate aggressive dogs. They have always made room and have always done there best to take good care of her even though she is not an easy dog to care for! We love this place and would never go anywhere else! They are also very reasonably priced and the staff are so helpful and so nice!

We love Cascade Kennels for our cat. Every aspect — from on-​line reservation to delivering our cat to picking him up is great. He seems very happy in the cattery.

Staff was friendly and helpful. This was our first use of your facility so I had lots of questions, and they were always informative and patient. The facility itself is so clean and well maintained. It was recommended to us by a neighbor who uses the kennel frequently. I compared prices with other kennels and it’s comparable. Our dog used the doggie day care and the staff reported that he loved it. He was his happy, bright eyed self when we picked him up. I would use Cascade again next time we go out of town.

I’ve had my 2 dogs boarded here twice now. It’s like a Summer Camp for them; they love it and I can always tell they’ve had a great time because for 2 days after they come home they are just exhausted. I was pleased with the customer service and level of care provided to my dogs while boarding and the property is great. I would have rated 5 stars if some of the add-​ons such as play time and runs were included in the stay; they add up when boarding for more than a day, especially with 2 dogs staying. Overall this is a great place for boarding and the dogs love it — it’s just a little expensive so be prepared.

Cascade Kennels get a two star rating from me because it’s really been a hit-​or-​miss experience.
Good news: They have taken care of our animal while we are away without extreme incident. Some of the staff is nice.
Bad news:
Communication.
We scheduled an overnight stay and a doggie daycare evaluation. When we came to pick the dog up we were told (verbatim):
«Your dog attacked another dog.» by one of the front desk staff. (the large woman who works in the mornings. Her name escapes me.) When I asked for details she actually became defensive and said, «I saw it. it happen. She attacked and pinned a sweet puppy.»
Of course I was upset. My dog has been to other day camps in the past ever since she was a puppy and always without incident. I tried to find out more information but she had nothing to give. She said:
«The head trainer should have called you.»
When I told her that NO ONE had contacted me at all concerning this she said:
«Well, she should have.»
No information was given, no additional help or suggestions for where to take our girl and suddenly a dog that lives with another dog and a cat has become «dog aggressive».
The did waive the fee, which was appreciated but the way this was actually handled was beyond poor. The desk clerk was quick to point out:
«Sometimes dogs just don’t get along.»
This is totally true. I would like to point out at this moment that I clearly understand it was not necessarily the day camp’s fault nor necessarily the trainer’s fault that my dog pinned another dog. Could my dog have issues?
Absolutely.
Should someone have been watching her body language and separated them before she pinned the dog?
In an ideal world, probably. (Just for reference she nor the other dog was hurt at all– no scratches, no injuries)
The issue here is not WHAT HAPPENED it IS that no one contacted us, no one talked to us and there was utterly no further assistance– even when asked.
I flipped through my phone and found the head trainer’s (Maggie) phone number called her directly on her cell phone and told her about my dog not having issues in the past and not being able to get information from the front desk staff about what happened.
She informed me that the front desk staff should have called me in on exactly what went one.
Awesome. One person says the trainer should have called and the trainer says the front desk should have called. No one knows what is going on. The head trainer was definitely more sympathetic, told me EXACTLY what had happened and gave me the number of someone who she felt could better handle my dog.
We have been going to another training facility with tremendous success. The head trainer was fantastic to refer us to someone not at their facility. I love the new trainer and I love the difference in my dog. I could not be happier with the other facility.
I am writing this review because we chose to give Cascade Kennels one more chance and boarded both dogs over the weekend. Again the lovely blonde girl (Kelly, I believe. She is FANTASTIC.) who works the afternoons was an utter delight.
However, when we went in to pick up the dogs in the morning the same «communication issue» woman was working and it was incredibly uncomfortable. I still can’t remember her name because, frankly, I would like to forget her.
I think she is attempting to be more personable but given the history and the circumstances our interaction has strange judgmental undertones. It was very irritating and I won’t deal with her again. We’re not children. We’re not idiots and, yes, we exercise our dogs. Thanks.
We obviously care about our animals and make every effort to help them with whatever issues they have and coming into contact with someone who is condescending about our efforts is… well, it’s just not worth paying ‘top dog boarding dollars’ to deal with her every time I board my animals.
There are so many facilities in the area for boarding I don’t think we’ll be back to Cascade Kennels. It’s certainly a mixed bag. I really did like most of the services but when it comes to communication they utterly failed us.
Additionally:
The first time we boarded, we scheduled walks for our dogs while they were boarded at Cascade Kennels. Our smaller dog came back leash shy. He wouldn’t walk with us and it took forever for us to gain his trust back. I don’t know what happened, I was not given any information. (shocking, I know)
Chihuahuas are notoriously sensitive and I understand that. All I know is that his behavior was VASTLY different from before we left to when we returned and it require a lot of work to get him back to being comfortable on the leash.
The second time we boarded him I made it clear that he should not be taken out or walked on a leash at all– not with our other dog or on his own. He was absolutely fine when he returned home.

The front office at Cascade Kennels is on the posh side and the receptionists are friendly. I have kenneled my dog there three times. His last stay was longer than usual, 12 days. I paid extra for two daily «potty walks» (required because he will not go in his cage) and one daily playtime. This brought the total to almost $ 50 per day. That was my limit so I didn’t opt for other add-​ons. It could easily reach $ 75+ per day with the many extras available.
When we retrieved our sweet boy on the 12^th day, his fur was shedding and matted, he smelled terrible, seemed distressed, and had to pee VERY badly (and very long) as soon as we were outside. Although I didn’t pay for a bath, other kennels give him a quick «kennel bath» on the last day (especially after such a long stay.) I would have expected at least a brush-​through so I didn’t see my dog in this state. It was not a good indication of how he was treated while I was gone.
My impression is that Cascade doesn’t do ANYTHING extra unless you pay beyond the $ 25 daily fee. For $ 25 your dog is basically put in storage. I believe that for $ 50 per day my dog got the «storage,» two potty sessions and a playtime, and not an ounce more. I wonder if they even give him a pat on the head unless you pay the «cuddling» fee. A quick «kennel» bath and brushing so he didn’t come home smelly with shedding hair matted all down his back would have been good business. I certainly understand economics, and the kennel has to support itself. But to not go even a smidgen beyond what is on your credit card is bad business. I won’t take my dog to Cascade again.
$ 500+ for 12 days! Lots of folks would love to have that kind of money to take good care of your dog and deliver him back to you happy and sweet-​smelling.

If you’re looking for the basics– Feeding/​bathroom breaks, then this place may be fine for you. I expect more. We won’t be back.
–Facility: lovely exterior, seems clean
–Reception staff: hurried, abrupt, unengaged
-@ pick up: dog anxious/​jittery w/​large sores on elbows as if she had spent her days lying on the concrete. (Probably her choice, as I had provided her pet bed, but some information about her stay or even an acknowledgment of her condition would have eased my concerns a bit.)
My dog does tend to be anxious in new situations but we have had good experiences elsewhere, which tells me that she was not happy here. (Note, I did book a private room and additional daily activities)
I have since found a kennel I am quite happy with.