O’Reilly Auto Parts

Horrible experience. Friend had called to have a part held for me to pick up. The person who «offered to help» spoke to me as if he thought I was going to steal something. I was just looking at license plate holders until someone was available to help me. Everyone behind the counter acted as if they had no idea about my friend’s call or what was going on. When my frustration reached an obvious level one of the female employees told me to «pipe down» — I have never been addressed that way EVER. This was the worst customer service in an O’Reilly store I have ever experienced. Go to the one in Monroe or Lake Stevens before heading into this location if you like good customer service.

I have been shopping at this location for many years, staff is consistently friendly and helpful. Good in-​stock on the essentials and what they don’t have can usually get transferred to their store in a day or so.

I rate based on how well the store is managed and how professional/​polite the employees are. My favorite part about this place is how the employees don’t act all high and mighty. I am a girl, and I am used to guys being snobs when they realize I don’t know much about cars, but I have never once had to deal with that here. The employees so far have seemed to genuinely care about helping and are usually quite knowledgeable. Even if they aren’t, there is always someone there who is:) I have NEVER felt like I was getting ripped off, which to me is a sign of excellent management.

Helpful and knowledgeable!
This is a good shop for anything auto-​related that you need a part or assistance with. The staff seems to know what they’re doing too. We stopped in for a car battery (isn’t that why most people end up needing to find an auto shop?) and didn’t bring in the old one that wasn’t working anymore, but planned to bring it in after the swap. The receipt somehow got misplaced and we were worried we wouldn’t be able to snag the refund for the battery… BUT! they easily found our transaction and it was a breeze to bring in that old battery. It’s really so nice to not need to have extra hassles with things — a relief to be able to count on a business to be organized!
If you need something auto-​related, this is definitely a great spot to find whatever you need and friendly service to help too!

Friendly, knowledgable and they go the extra mile!
I bought my dad a carwash mop & accessories here and the guy at the counter took the time to look for a bag that fit it, instant giftwrapping!
I’ve dropped in several times with random question about autoparts and they always know the answer.
Props to the manager who’s been there 32 years!