Woodinville Goodyear

not only is all the equipment and technology out of date, the best thing ab5that place is there employees. I would know because I used to be. The manager Jim is a real ass hole and doesn’t know what he is talking about half the time. after working 2 years at a lumber mill he denied my unemployment after my son was born. I told him I couldn’t work full-​time yet he insisted I came in and worked all day. I would never recommend going to this Goodyear.

I hope my husband does not have an aneurysm after his experience with this place today. He brought our Mazda 3 in for an oil change 9:30am today because he had a coupon. They said he needed an appointment, so he made one for 2pm. He brought the car in at 2pm and was told to come back in about an hour or 1.5 hours. He came back 1.5 hours later and they said they didn’t have the oil filter in stock. They get their filters
across the street at Napa. They didn’t get the correct one until almost 4pm. Why did they not get the correct oil filter in the morning right after he made the appointment? We are very unhappy and will never patronize this business again.

We’ve been taking our cars to Goodyear for 10 years for maintenance and repairs. I have complete confidence in their customer service, mechanics, and how they stand by their work. Jim has provided outstanding customer service! I know that the work done on my vehicles is work that is needed and I am being charged a fair price. I highly recommend Woodinville Goodyear and feel fortunate that this is a shop that I can bring our cars for repairs and maintenance. I know the work will be done correctly and they stand behind their work.

After the Redmond Goodyear guys where just wasting my time I drove to this place (a 12 minute drive) they solved my leak within the hour. Very great-​full.

Every time I’ve come here on a walk-​in basis, the service manager has gone beyond his job to help me. From battery issues to radiator hoses. Amazing!

My car blew a tire 60 miles from home this week, and reluctant to drive that far/​long on a donut tire, I started contacting local tire shops. The guys at Woodinville GoodYear had the tires I needed in stock and went above and beyond –staying past closing time to take care of my car. They were friendly and professional — and even gave us a recommendation for a yummy local restaurant. It’s a pleasure to know that I’m giving business to a place that cares about their customers and is proud of the great service they provide to their community. Thanks again, guys!

I’ve taken my car here three times now and Jim has been the most helpful person ever.
Towed my car in with a busted alternator and Jim made sure the work was done right. I even left my keys in the car and had to come back after they closed to get them so I could get into my apartment. Jim made sure I got my keys. How’s that for customer service?!
Recently had a flat tire and they had the new tire on within the hour.
It doesn’t get better than this, folks.

My family and I have been coming to this shop for years and we always get fantastic customer service. It is so rare nowadays to find mechanics you can really trust and do such quality work. I can always count on them to take care of my car and I wouldn’t even consider going elsewhere!

I’ve been getting my cars serviced at Woodinville Goodyear for many years. I’m grateful for this family shop and have always been treated with a lot of respect. The relationship that I’ve built with Jim the owner and Jason the service manager is 5 stars. They go so far out of their way that once I was stranded and they drove me home, which was about 30 miles round trip. Their service prices are very fair, I can trust them when they tell me what is wrong, and they’ve always warrantied their service work. Sure the shop is busy and you can expect that you’ll need to make an appointment to get your car worked on, but this is the sign of a shop with a good reputation in the community. I’m a customer for life!

Changed my tire for free, even put a cielant around the wheel to prevent future leaks. Place down the street charged me $ 30 about 6 months ago… Don’t get that kind of service anywhere around Woodinville!

Previous reviews are in line with my experience. Made an appt to bring a flat tire in for a fix and was told that it would be about 30 minutes. While fighting against the clock for daylight hours, it’s now an hour and a half later, I’m pacing back and forth because it’s now pitch black and 28 F outside, and I still need to put the tire back on my stranded car in the dark (not to mention, this would be the first time, I’ve had to do it myself!)
Normally that would be the end of the story, but sensing my frustration, GoodYear offered to send one of their mechanics with me to my stranded car to put the repaired tire back on! I happily took them up on their kind offer & their mechanic graciously & kindly replaced my tire & gave me a quick tutorial to boot! Now that is outstanding customer service, and GoodYear, you’ve turned lemons into lemonade! Many thanks for the help and generosity. I’ll be back with more (or for more) tires! :)

Fast and ultra courteous service. Unfortunately, I have to give them three stars because they quoted me nearly $ 700 for a job that I got done for half the price at my regular mechanic. They did not give me other pricing options for the part needed, only quoted me the full list price of an OEM part. Thankfully, I knew to do my own homework and check prices, but some other unsuspecting customer might not know to do so. Good service, but their advising could be better.

I made an appointment to get my tires rotated. The guy at the counter said it would take no longer than an hour so I went and did some things. My car wasn’t even in the shop an hour later. It took over two hours for a simple tire rotation. I feel that I was lied to and the employees have no sense of urgency. Do not go to this good year if you value your time.

I’ve been here twice trying to see if they’ll be hungry enough to take my business. These guys honestly don’t care (I guess malice would earn them one star).
First time I was in the market for some tires, I went over to see if they’d be anywhere close to a leading online competitor. Turns out that their price was a 50% markup from what I could get them online. Yikes. They weren’t willing to negotiate which I suppose is fine.
The second time, was due to a tire which needed looking at. I figured I’d give them a shot. Maybe let them have a look, see if it needed warrantying, if not, then sell me a tire people!
I asked them if they could look at a tire I had purchased else ware for warranty repair. They said «nope, sorry, we’re a family business, we don’t do warranty, where’d you buy it?». I told them and they said «ah see, well there you go you didn’t buy it from here so we can’t help you». I said «So your a Goodyear shop, but you don’t warranty Goodyear tires?». I got a long schpeel which ended up to be a no.
Now, this was without even looking at the tire. Truth be told, if they had looked at the tire, they would have seen it was my own fault for messing it up and, they’d be happy to replace it with another (I found this out later). It seems they were more interested in making me feel like an idiot than making a sale.
The truth is these folks have a real apathy streak. They keep saying they’re a family business, but that certainly doesn’t make them worth going to.

I made an appointment to have my tires changed here. After arriving and seeing no one in the waiting room I figured it would be quick. Nearly 2 hours later they finally finished and charged me $ 87.49.
The other thing I noticed while sitting in the waiting room was the employees were very friendly to other people who came in. But as soon as the door closed they started to make fun of the persons clothing, how they spoke, and about how their questions were stupid.
FTP I will not be back ever.

I have only had a couple of flat tires repaired here, but I’ve come in 2 times now & they are super nice and fast & only charged me 14 bucks including a tire rotation too. Next time I need to buy tires I will come in here, not go to the Firestone across the street.