Le Chien Etc

Buffy and her crew are amazing! She is extremely knowledgable about every breed of dog. We have two dogs, one old (13 yrs) and one young (11 mos). She knows how to deal with each dog and his individual needs and she loves them both! She is very loving a gentle with every dog that comes into her shop. We have been going to Le Chien for 13 years and are extremely happy there!

The groomer was so gentle with my 4 lb. 1 year old new rescue. She is usually timid & shaking w strangers from previous abuse. She was calm & trusting. Dogs know. I’ll go back for sure!

We love Buffy. Our Beagle loves Buffy too. We’ve been coming here for 4 years now. She uses our special shampoo for us and is always so nice. Many of our friends bring Their dogs here too! And my little pup always runs in so excited. I hate leaving my beagle in a cage but that’s just what you have to do at a groomers. And she doesn’t seem toons since she continues to run in excited. Thanks for reaping my
Puppy smelling good and clean :)

I have been going here for 2 years with my 3 dogs and Buffy promised that she never put my dogs in a cage and I found my dog with a bad back stuffed in a small cage yesterday!!! She is a liar and my dogs always freaked out when I took them and now I know the truth. If you love your dogs then don’t go!!!

I have been taking my cockapoo to le chien for over 13 years, they have always done an amazing job, and were always friendly when I was there! :)

I was a little concerned to take my lab after reading some of the negative reviews. But I still want to give the place a try which I’m glad I did! Buffy did a great job on Gunner! I have tried different places in the valley and so far, she’s the best!!!

I moved to West Hills back in 2000 and started taking my two Lhasa Apsos to Le Chien for grooming. Over the years I have had several rescues, including a Shitzhu who had seizures due to head trauma after being struck by a car. In addition to their grooming skills, Buffy and her staff are compassionate and genuine dog lovers More than once l have been delayed and quite late in picking up my dogs. I’m sure Buffy was not happy, but she never once asked for any additional payment and was as sweet as usual in accepting my apologies

They take 6 hours to wash my dogs.

I couldn’t be happier with Le Chien Etc. Woodland Hills. Buffy was great took my rescue Pomeranian there for a first time ever as we only had him 6 weeks to be groomed. He is a dog that is difficult as he is very aggressive, can bite when he feels like it. I warned Buffy, and she loved Arnie and he appeared to like her. We left worried, he would bite her, and as promised 1 ½ hr. later Arnie was brought out, and he looked gorgeous. She groomed him beautifully, and she was prompt and warm to us and Arnie. I felt very comfortable and have only nice things to say about Le Chien, I give them a 4 – 5 rating!

I wrote a review a few years ago about the positive experiences we had. The past several times, my golden retriever refused to go into the door. I had to drag him in and didn’t understand. This last time, I finally got it. We dropped him off at 10:30am and were told he would be ready around 2pm, & they would call. At 3pm, I hadn’t heard, so I called and left a message on the machine. I repeated the call at 3:30, 4:00, 4:30, and at 4:45. I finally decided to go down there because the voicemail said they close at 5:00. They told me my dog wasn’t ready and there was nobody there to finish him. I was now late for work, so I asked to have my dog. After much arguing to please give me my dog, they returned him to me a mess, half cut, all uneven, with razor burns. Mind you it’s 15 minutes before closing time. I asked for his collar & was told I didn’t bring one. Then they told me I brought in a red one and presented me with a red collar with a tag of a different dog’s name! What? I thought I was being punked & TV cameras would come out any second.
They insisted it was the collar I brought in. They wanted $ 65, which was a «discount» from the $ 75 they insisted I owed. I stupidly gave them a check fro $ 40, and left without his collar, no tags, and a mess of a poor golden retriever. I’m done with Le Chien forever.