UCLA Health – Woodland Hills

Dr Rob Kassan is the best doctor I have ever had in my life! I’ve been his patient for nearly 20 years. I drive all the way from Santa Monica since he has moved because he’s that good.

I decided to go here for some pain I was having around my ear and a swollen gland. I was positive I had an outer ear infection. The office is really nice and they took me pretty quickly, even without an appt (I got there right when they opened).
The nurse came in and took my vitals and health history and then the doctor came in to check my ear. She took her otoscope and checked my ear and then asked if it hurt when she pressed on my jaw bone. I said yes and she told me it was TMJ, which I’ve known that I have had for 20 years.
I went on my merry way, relieved it wasn’t an ear infection. Weeks later, the bill came. $ 250 for her to just look inside of my ear! I have a pretty good Anthem PPO, and I was astounded at how much they charged for the doctor to literally just peek inside of my ear and then tell me I had something I already knew I had. It’s criminal what they charge. My insurance only covered $ 99 of the visit.
The two stars are for the facility and the nice staff… but I won’t go back and pay those ridiculous prices for barely having anything done. I’ll just go to my regular doctor and pay the $ 100 fee for being out of network. At least I won’t get a crazy high bill afterwards.
It’s sad… Nobody can afford to get sick anymore.

So glad this opened a mile away from my house!!! I ditched my old doctor which all and all SUCKED.
I am so glad with my most recent change and I am happy to announce Dr. Fang is a GREAT Doctor. She listens and doesn’t take it personal if you research the internet for possible symptoms. Its the future and people can look up stuff very easily, I say that because my previous doctor would get so mad instead of just taking it as being proactive and asking questions.
Their communication system is also great and modern, you can look up your results, book appts., message your doctor, get refills for RX’s and I am sure there are additional features. I went ahead and downloaded the app on iTunes call MyChart. Even more convenient. I can’t gush enough about how great this place is. I was really sick for 3 weeks and I am feeling a lot better now that my doctor LISTENS and actually tries to help me.
I also cannot forget to mention the SUPER sweet and attentive staff that supports these wonderful doctors.
Dropping the mic…

I just had my first appt. at this location and loved it. They ran on time, medical assistant was lovely, Dr. Rob Kassen was fantastic! Efficient, knowledgeable, and gave me some great advise for handling my allergies every day so that I don’t land in the situation I’m in today (sicker than a dog). Thank you Woodland Hills UCLA! So thrilled to have found your office. I’ll be back.

Upon walking into the waiting room as a new patient, I was immediately greeting by the front office girls. The waiting room has that pleasant zen smell of water. Very relaxing and inviting. I checked in, got my new patient paperwork. Sat down for a brief moment to start to filling it out, I was then called back to an exam room. Natasha asked some medical questions while I continued to fill out my paper work. She was very efficient and thorough. Shortly after I was seen by Dr. Fang. She was great and efficient as well. Over all a great experience. They electronically sent in my prescriptions.
Easy access to the office from the covered parking lot.

Had a great experience. Very kind and companionate and great doctors.
Beautiful office with modern amenities. Really nice place to go when you are not feeling good.

I’d first like to say my issues have nothing to do with the Doctors. We’ve seen several different doctors here & they are great! However, I can’t tell you how many times I have made an appointment here & the office staff screwed it up. I made an appointment for 1 pm & showed up 10 minutes early only to the be told the doctor was at lunch. I also came to the urgent care one time 50 minutes before they closed to be told the doctor wasn’t seeing anymore patients, even though I called ahead to make sure I could come in. Today I made an appointment for my daughter @ 1:45 pm & now they’re telling me I’m wrong & her appointment is 2:30 pm. Which if I would not have made because I have to pick my other kids up for school. I told the lady @ the front desk & she just said sorry it’s what’s in our system. I would have just brought my daughter as a walk in if I knew it was going to be this late, and these are just a few examples. If this keeps happening I will just be going to exer urgent care in Calabasas. I’ve never had a problem there!!!

The office visit went so well. Loved the new facility and the Doctor was great. Now here I am a week and half later with 3 abnormal test results in my portal for a week, two sent messages to the doctor and two phone calls to the office wondering if I should be concerned and what the results mean. Still no response. It’s not a good system if you post abnormal test results for the patient to see with no additional information. Then I get to spend unless hours on google self diagnosing?

First, I usually go to the Westlake or Thousand Oaks UCLA offices, but needed a doctor when my regular provider was out. I have seen 2 doctors here for different problems.
I have seen Dr. Oren Rodriguez several times. He is the Sports Medicine guy. He is amazing. I come from a medical family am I am very picky. I repeat, I am very picky. Dr. Rodriguez is very kind, understanding about empathetic regarding pain and offers an overall plan for long term health and recovery, not just a stop gap. On one specific visit I was in so much pain I could barely talk, he was efficient and quickly helped me bring the pain level down.
He answers all of my questions, spends a good deal of time with his patients and you never feel like he is trying to rush you out, even though he is very busy. I am very impressed with him.
I am glad to know that we have this level of medical care in the area.
Additionally, I saw Dr. Kassan as an Urgent Care patient on a Saturday morning. I arrived and 9am and was on my way by 9:30am. I barely sat down in the waiting room before I was called into a room. He was kind, professional and competent. Urgent care is very tricky because sometimes they have to see sicker patients first. You would wait a much longer time in a ER.
Also, I have called several times in the morning and was able to get a same day appointment, which keeps you out of Urgent Care over the weekend.

Had an amazing overall experience and care with Dr. Clara Lin at UCLA Urgent Care in Woodland Hills. Walked in on a Sunday night right before closing with my 10-​month old son who had a high fever, and Dr. Lin was able to determine that he had the flu even before his tests came back. She was there for us even when we left and had to contact her with questions and provided outstanding pediatric care to our son… highly recommend Dr. Lin and UCLA Health. Also nice, brand new facility that is centrally located in Woodland Hills.

I made an appointment for myself and my son to get flu shots. I was told that we would only be seeing the nurse since we are in the Ucla Health system. When we got there we were told we needed to see a doctor and pay a $ 20 copay each for seeing the doctor. Ummm, no thanks! I’ll go to the target pharmacy and get it for free with my insurance. They need to hire more knowledgeable front office staff because this trip to the clinic was a big waste of time!

Posted hours start at 8am Monday through Friday. We arrived for urgent care at 8am on a Thursday. Waited till 8:10. Came back at 8:25. Nobody here. Nothing on the answering machine and no posted sign saying they are closed today. It is New Years Eve, which is not a national holiday. And even if it is a holiday just for this office, there should at least be a sign or something on the phone message. It shouldn’t be up to sucker patients to drive here and literally try the door to figure it out for themselves.