Woodland Hills Ice

WORST customer service EVER!!! I wouldn’t recommend this place to anyone. It’s small and ridiculously over priced and the manager is so rude!!!
It’s sad. This was my first time here and I was really excited and the people here ruined my experience. Go anywhere else.
Eileena (unsure of spelling) was the manager.

I wish they were year round. My daughter just had her birthday party here and everyone had so much fun. The rink was spacious, clean, family friendly, and had a really great vibe going on. The staff went above and beyond to help us. Our party host, Serineh, was an absolute sweetheart!!! She was so sweet and helpful. She really went ABOVE and BEYOND to help me! By the end of the party, none of the kids wanted to leave. Stress free & fun… Can’t get much better than that. It was so great.

Bad experience ice is melting, skates are old and nasty, they smell, manager is not very helpful, rink is crowded, no refunds! Horrible service, bad experience, didn’t even get to skate, they didn’t give us our $ 1 off for Unilocal.#bad

It was my son’s first time experiencing ice skating. He loved it. It is a very friendly family place with music and lights and outdoor and affordable. It will be open for two more weeks so if you didn’t try it you sill have time…

This place is amazing! I always have a great time skating here. The employees are really nice and the ambience is super upbeat. The rink provides an experience for people living in the valley that cannot be matched. I love coming here with friends and family every year and hope to keep up the tradition for a long time.

Woodland Hills Ice: Is the best Ice rink around! First I have to say is that all the employees are very friendly and very very helpful they are all awesome. 2^nd the Ice is really good compared to other rinks they actually take care of it and cut it when it needs to be so everyone can skate smoothly and have a fun time. Ive been coming here for the last couple years and its a real fun time, i definitely recommend Woodland Hills Ice!

Came ice skating here, better rentals than LA for sure. Take foreverrrrrr to clean the ice, but hey at least they do it. Close place to come skate, been here twice already this season. Service is friendly here.
They have lockers.
They have a snack stand.
They have a cool disco ball and music.

Ice skating for new years outing! Kids loved it, $ 13 for kids 9 and up for unlimited skating.. Nice and not so crowded like Perishing Square in downtown la…
Free open parking. 5 stars for Sure! I recommend..

It’s the only game in town if you want to get your ice skating on, therefore there is no incentive to make it a pleasant experience. If you’re interested in ice and skates, they got it covered. If you want something more you’re going to have to drive to Thousand Oaks or Santa Monica.
FYI, if your child needs a walker they will charge you five dollars every half hour. The walker rental ends up costing more than the skating if you have a child that needs one.

It’s a cold night and they don’t have hot water for coffee or hot chocolate. I was told hot water will be ready in 10 minutes 25 minutes ago.

Ice skating outside? ?? Its un believable unbelievable unbelievable you’re outside in the middle of Woodland Hills the wind is blowing there’s music playing .they are selling hot chocolate and warm pretzels… get your butt out here its open till 11 p.m. there’s got to be about 200 people there’s plenty of room it’s amazing to see the Westfield Mall have an ice skating rink that can accompany probably another 300 more. 13 bucks for kids and 15 for adults.
says: it not always bad skating on thin ice…
Matthew Gregory

The ice sucked. The shoes were sucky. It was fun because of the outside atmosphere and music, but could’ve been wayyyyyyy better. The staff needs to be more on top of the skaters– people everywhere & out of control. Cool day, but definitely would choose another rink next time.

Despite the ice being a little choppy I’m still gonna give it 5 stars! People who give bad reviews seem to forget this is an outdoor rink, in the rain and sunshine, so it’s not perfect ice. However it’s skate able and even better than pond skating. The rental skates are not great, but we bring our own and they work much better. Love going during the day when it’s quiet!

Great kid’s party venue with attentive service!
We had planned our daughter’s 9^th birthday party at the skating rink in Santa Monica but on the morning of her party they called to inform us that the rink would be closed all day due to one technical issues. Obviously we were a bit stressed and had to decide whether to cancel the party or find an alternative quickly.
We found Woodland Hills Ice on line and immediately drove over there to see if there was a possibility of getting a last minute party booking just 3 hours before our party. They were able to accommodate our party and even had a better price for the party package.
All the management and staff were great and helped everyone in our party feel welcomed and have fun.

Lame. Horrible music. Can’t even call it music. Skates are so old and most of them unpaired up with long threads instead of shoe laces. For the price they should invest in some decent skates. I think it was better in prior years. Please invest in some decent sound equipment and find normal station to play. Really.

Went here last night with my boyfriend, we had a lot of fun! It wasn’t as packed as we thought it would be, not bad for a Saturday night. The staff is super friendly and the prices are reasonable in my opinion. I’m no pro ice skater but I eventually got the hang of it, fell a couple of times but hey that’s expected. The staff members help you out if you fall hard and they do show that they care for your safety. They told all the skaters to get off the ice rink at one point so they could clean it. We didn’t have any puddle issues because it was night time so the ice wasn’t bad.
All in all, a great experience I would definitely recommend to try it out.

Woodland Hills Ice has become a fixture of the Promenade for apparently now 8 years. They revamped it a bit — instead of being solidly lodged on the corner of Topanga/​Erwin, it’s now back a ways toward the old Macy’s. They also added a tent to keep part of the ice cooler.
Wife and toddler took the ice and did well. While part of it was melted water, it really worked well and though there was crying, there was a lot of fun. I took photos and enjoyed from the sidelines.
Really like the PVC walker-​like devices that prevent people from falling on the cold ice. I’m an adult and would need that if I went out. I avoided lacing up skates.
We had an adult and 3 year old so skate rental and the pipe was super affordable.
The ice was busy but not too crowded on a Saturday. I also liked that they had a really good skating female employee who made sure everyone got up without broken bones and kept an eye on everyone to make sure there was no checking into the boards. They could have probably gotten by without this person but it made the ice safer and more regulated.
Kogi Taco truck showed up but we had lunch plans. Unfortunate because a short rib burrito would have been ideal.
It’s a temporary ice skating rink and it’s always welcomed. It’s also continuing into January.

My daughter came here and she hated it she couldn’t even skate it was so wet ever come here it’s the worst and it smells awful i’d rather not even ice skate

Not as bad as the one that was here 4 years ago, but this wasn’t too much better.
First, the skates themselves — one of my laces was so short you couldn’t lace them up! Then my two friends who went with me both said theirs were too wobbly so we had to go and get new ones, and their new pair had the same problem as mine — lace too short. So after about 20 minutes of trying to put on the right skates, we finally hit the ice. And it was nice it wasn’t too crowded. Maybe 20 people tops.
Now for the ice — The staff said they didn’t clean the ice with the Zamboni because not many people were there, but it was obvious the ice needed cleaning! It was rough and chunks of ice were everywhere. My friend said it was like we were off-​roading for ice skating. One reason it was so bad — the staff working. They know how to skate well so they skated back and forth the entire time we were there, just ruining the ice more and more. There were several dangerous spots, like potholes in the ice. It was too chunky to skate safely. I’m so disappointed with their neglect. We told them before we skated that the ice was bad and they didn’t do anything. They need to let paying customers enjoy their time there because it’s not cheap — $ 15 per person to skate on unskateable ice!

Woodland Hills Ice is a makeshift ice skating rink in a mall parking lot. I came here on Christmas Day afternoon. The cost was $ 15 for an all day skate pass that includes rental.
I wouldn’t come here for the ambiance as the rink is lightly decorated. They do have plenty of benches and tables to rest. As other Unilocalers mentioned, the rink itself isn’t maintained. The ice was pretty bumpy. Sections of the ice skating rink was under the sun which resulted in huge puddles.
Recommendation: Come at the beginning of a new session, because that’s when they groom the ice!