Dixie’s Paws and Claws

I used to bring my dog Zooby here all the time, and the experience was great when working with Cassidy and his sister (unfortunately I can’t remember her name). So I recommended someone bring their cat in for grooming. The cat is older and on cancer meds that are given intravenously, causing some pretty severe matting since the cat is older and doesn’t clean herself as well. They don’t have regular cat groomers, so she made a special appointment for this to happen. When she brought the cat in, the fact that it was a cat was not indicated in the computer, so the groomers had to scramble to figure something out which was frustrating to begin with, especially with no apologies. But we decided to let it slide since, again, it had been a good place to go up until my last visit about two years ago. At 1:45, after over 4 and a half hours of waiting, the customer called to check on her cat to see the status and was told that, not only had they not even started grooming her, but that she’d been sitting in her urine «drying» the entire time. They hadn’t called to notify her if the issue, and naturally she was upset and yelled asking how they could possibly do that to an elderly animal, let alone not even notifying her of the situation. I heard on speakerphone when Sarah blamed her for the matting saying she doesn’t take care of the cat which is why she’s matted (she spends over $ 500/​month in medicine for the cat, so this assumption sent us over the roof). She hung up the phone on her mid sentence and I went with her to get the cat. There, once again Sarah talked over her as she was worriedly asking her to hurry up and get the cat. Sarah blamed everyone from Cassidy for the messed up appointment («it’s not MY fault, it’s the owner! Stop acting like a five year old!») to the customer for not knowing that they would leave animals in urine for 5 hours and call it «normal,» to not being able to handle being «bitched at» on the phone (never had any customer service experience obviously as someone who is in the pet business would CLEARLY know that it is normal for an owner to be very upset in an event like that), then after demanding answers they clearly couldn’t give, they said were not welcome back here. Not that we’d even consider it obviously, but BEWARE, if you don’t want your animal sitting in their own mess for Hours and have the nerve to be angry with the terrible service, they’ll blame you! Go ahead and respond to this Sarah, we’d LOVE nothing more.
Go to Fo’ Paws in Davis instead. When we told her about leaving a cat in urine for 5 hours she was horrified and couldn’t believe any professional would defend that action. She also was understanding of the fact that an elderly cat can’t clean herself as well, so she didn’t blame the customer and make her feel like a bad pet owner. Dixie’s, take notes, you used to be that good. You need to definitely reconsider your staffing choices. Terrible and not at all good with animals OR people (as evident by the many low reviews you have gotten in the last year, you used to be ALL 5 stars… I’m guessing this started around the time you hired these two «professional groomers» who blame YOU as their managers and US as their customers for THEIR mess ups. Shameful.)

I have taken my dog here a few times to get groomed and also to buy food, treats, and toys. I have been very pleased each time. The groomers do a fantastic job and the prices are very reasonable compared to other places. They have a nice selection of products and can always find what I’m looking for. The owner is very nice and helpful. He is very nice to the dogs and you can tell he has a passion for our four legged friends. I highly recommend this place to anyone and I am going to keep going there!

Really nice people and they are always so welcoming to my scared little dog when she gets her nails trimmed. Love this place.

I have never had a bad experience at dixies! Ive been going there for years and i will forever be a loyal client! All of the groomers are amazing ! I have a terrible jerk of a dog (only for grooming) and all of the girls still love my pain in the but pooch! Ive always had all of my questions about their products answered and the sweet young lady the works the front desk always helps me with my food needs (my boy gets bored with food) and helping me pick out the best toys and treats. You can say im a bit in love with this boutique! So if you looking for a new groomer i definitely recommend dixies whats better then your one stop shop!

Dixie’s Paws and Claws is by far the best grooming facility I have ever brought my dogs too, I mean ever! The staff are friendly both in person and on the phone. It is easy to book an appointment, the staff are super friendly to my pets and I don’t stress about leaving my dogs in their care and the prices are reasonable. I like how they greet me as Lucky and Dida’s «mom» and they confirm my last name as the dogs’ last name… cute. They retain records of processes we’ve done in the past including cuts, special need or issues, etc. I don’t have to wonder how they are going to turn out after they have been groomed, I know they will be clipped and/​or washed to my specs. They are timely in their grooming services and I generally have a phone call that the dogs are ready as promised. The facility is clean and it’s apparent they take pride in their shop. The brother and sister who own/​run the place are super neat people as are the groomers!

I agree with quite a few reviews. They use to be good but now I remember why I left. They don’t like when you give them a legit complaint. My dogs are not perfect but they deserve to be treated with care. And if you harm my baby, yea I’m gonna complain. Customer care is not what it use to be here. That’s a shame they use to be a great little store.

Best place to get your pets groomed by far in my experience. The owner, Cassidy, went above and beyond to make sure my dog Maggie was taken care of and groomed perfectly. I’ve gone here several times now, and each time has been a great experience. If you care about your pets, this is the place for your grooming needs.

My dog is 3 yo and has to be groomed regularly. He has never had a problem going to the groomers until we came here. He had 3 cuts, the last in March. When he came back he was traumatized and sat in the corner of my house for hours. He has NEVER done this before. He also had 2 cuts on his hind legs. Now we go to a new groomer but he still cowers in fear every time. Dixie traumatized him, he is not a sensitive dog and it makes me so sad to think they harmed my dog and made him afraid. If you care about your dog don’t come here.

I wish I had at least some kind of experience to write about but none of the three people there even bothered to greet me. I walked around for about 5 minutes and just ended up leaving. It’s hard to support local business when they have absolutely no customer service.

I take my Dog Mack there all the time and they are always so happy to see him. Makes you know that you can leave your pet and have them taking care of. Great place and highly recommended.

I used to LOVE this place, but it has gone down hill :-(Staff is not knowledgeable about nutrition, they’ve gotten rid of almost all the foods and toys so unless you groom your dog, you should go somewhere else. No consistency what so ever and the last few times I’ve been in there was no one on register just the groomers. When the «owner» is ther he’s on his cell phone. Its ridiculous to me to how bad its all gone since Corina left. She was such an amazing person. She truly cared about her customers.

One of the owners has been consistently rude whenever
my husband I bring our dog there.
We bring our dog for treats and apparently the owner isn’t dog friendly!
We have taken our business elsewhere.

The prices here are pretty high and I’m kind of upset that they stopped doing cats on the weekend with no exceptions even for long term customers, but the ladies her are nice and I would recommend it to people wanting to get their dogs groomed in Woodland.

I have been in here now 3 times. Customer service is always great, even though 2 of those times there were main st community events going on so there were people everywhere.
The store has a small selection of items compared to those big box pet stores and ²⁄₃ times didn’t have want I wanted in the right size or color or just didn’t have the items I was looking for. I went back a 3^rd time and they had one of the items in stock I had looked for previously. I was able to try it on and purchase the item. While I figured I was paying a bit more for the item, I was not expecting double.
I later found the same items on amazon for $ 15 and the bigger pet stores for $ 20… I paid $ 30!
I also like to support businesses that support the community. I have not found that with this businesses and the groups I have been associated with.

I am new to the area with a dog that is very fearful of groomers because of a past rough/​mean grooming experience.
My dog is a cockapoo with rather curly hair that was overdue for care. I found Dixie’s on Unilocal & am very happy!
Jack walked in w/​o the usual fearful experience (no bad smells/​karma?). His groomer approached him a very understanding manner & I was able to leave without concern.
He looks great & has a jaunty little scarf as a bonus.
Really pleased they also carry his special line of dog food for a fair price!
I would not hesitate to recommend Dixies!
Owner bonus: they are surrounded by lots of places to eat & antique stores

I took my dog Roxy here yesterday for the first time. Perhaps it was because I brought her in on a Sunday morning, but the groomer was done in record time (just a little bit over an hour) and Roxy came out looking adorable. They even put a couple of cute little bow ties behind her ears. According to Roxy’s «report card» (a little sheet the groomer fills out commenting on things like the dog’s skin health, teeth, and disposition) she didn’t even give them any problems even though she’s usually not the most manageable dog. They also said they do touch-​ups for free, if in a couple weeks she needs another nail trim or something. On top of everything, it was more affordable than any other place I’ve taken Roxy for a bath/​haircut.
Even though I live in Davis, I’ll likely be bringing Roxy back to this place in the future for another grooming. They were fast, friendly, and did a great job.

I have a rescue dog who had only been groomed once before and HATES it. Dixie and her staff were incredibly patient and sweet with my dog who was freaking out. They talked sweetly to him and petted him to calm him and went out of their way to give him special treats when it was all over. They even encouraged me to keep bringing him back despite his naughtiness.
Additionally, they charged me $ 35 less than the last place. Great service, and cheap too? Yes, please.
I really can’t emphasize enough how fantastic these people are. They love rescue dogs and are very kind. They exceeded my expectations and I will return.

Dixie’s Paw & Claws is the best pet store in Woodland! My Dog is allergic to corn and has always had to have high quality dog food, Dixie’s carries great brands of dog food for a decent price… No you can’t buy a 30# bag of dog food for $ 10 here… but I love my dog! I would never feed him processed cardboard and cornmeal anyway…
My dog also Loves to go and get his nails trimmed there! The girls that run the grooming section smother him with love and pettings!
All around this is a great shop! With a great grooming section, a self wash station, great food selection and even little dresses and jackets for your little pooches!

I’ve already rated this wonderful place but I had yet another amazing experience, I had to write AGAIN. Today I went in to find new dog food for my little angel and the woman helping me went out of her way to let me try many samples of high quality soy free dog food. She also assisted me in finding the perfect collar and did an impromptu nail clipping for me as well. Talk about five-​star service. Dixie’s has great selection, excellent customer service, and an overall wonderful feeling when you walk in the door! I love this place.

I love Dixie’s!!!
This is the only place I will take my pup to get groomed. I trust the groomers completely, and I love that the products they use are all natural and chemical free.
They even do a great job with cats and gave my kitty a super cute lion cut. We had just moved from a rural area and our cat picked up sooo many ticks. It was disgusting, but they were able to remove all of them. I also love the little report cards that they give out after every grooming!
Dixie’s recently started carrying Natural Balance, the brand my little dog does well on & it’s even less expensive than what I was paying over at the big box store by Costco.
The best part about this store? The good old fashioned customer service. You can tell the staff really care about their customers and the health and well being of their furry clients.