Apple Store

Great and knowledgeable service. They had what I needed for my IPhone. Very nice customer service too

Very helpful staff!
Friendly staff!
Always have items in stock.
Always fix problems the first time.

Since it is no longer possible to make an appointment at the Genius Bar, I walked into the store Friday, March 26^th and waited 45 minutes to get tech help. The waiting wasn’t the issue. When I told the tech person that my ipad screen was frozen, he told me that Apple does not replace screens and if I wanted another ipad, I would have to purchase one. I asked him if there was some kind of test they could try to see if there was just a glitch. He said, no. It could not be fixed. He showed me some ipads I could purchase and I told him that I would think about it and come back another time. Before I walked out, I said to him, «you know I cannot even turn this off». He said, «you can always turn it off». He pushed two buttons simultaneously and sent me on my way. Three hours later, while at home I removed the cover from my ipad and it was working perfectly! What kind of technical people would Apple have working for them that would not put my ipad through the simple test of turning it off and booting it up again?

Why do I have to wait for so long just to exchange a phone charger that I bought on Jan 1^st that doesn’t charge on March 25.
I have been shuffled to 3 different people and now am at table 1 of doom where I am being ignored.
Not cool.

This place is a nightmare for migraine sufferers. It’s perpetually overcrowded, way bright, and normally you have to wait forever for someone to assist. I actually desperately try to stay of Apple stores all together. If it weren’t for the fact that I use their technology, I would never step foot in one. Too much stimulation.

They don’t stand behind their product. Cool products, but overpriced. When there is a problem with the product (repeatedly), they don’t stand behind it. Incompetent and pathetic manager, Barbara.

This was by far the best experience I’ve had at the Apple Store. I didn’t have an appointment, but had to wait two minutes at most to talk to someone. I had just come from Best Buy where I bought my phone where they were less than helpful, so I didn’t have the highest expectations going in. Kyle was extremely helpful, patient with my questions, friendly and professional. Best Buy told me there was nothing they could do, and I was going to have to buy a new phone. At the Apple Store, Kyle determined my phone issue was caused by a defective battery and they replaced it free of charge! I will definitely be back to Apple if I have any further issues, and will not waste my time with Best Buy. Thanks Kyle!

Don’t look for any help if you have an old machine. They won’t touch them or even tell you what the error messages on the screen means. You will get more help and answers going to an online forum. At the very least these geniuses should take a look, act like they are trying to understand your problem, even push some buttons — before telling you go buy something new, we don’t fix ‘em. No people or marketing skills with this bunch — and not much help, either.

I had the distinct privilege of going to the store for a back-​room business meeting with apple employees from Cupertino. I was amazed at the setup for business meetings. Tons of apple products at our disposal and friendly local staff and awesome remote apple employees to help out with our large business deal.
Besides that, the store was amazing. Clean and HUGE compared to their old legacy village location. I’m glad that they have expanded their Cleveland presence into this location.

I’m only giving the apple store a 2 because it’s a necessity. BECAUSE I HATE THE APPLE STORE. HATE.
1. I only ever come here if I have a problem, so that’s a bad start.
2. Everything is expensive and that intimidates me.
3. The interior design is… techy and empty and inefficient… and intimidates me.
4. I don’t know much about technology, yes, but I leave here feeling even dumber.
5. The uppity, bratty children that are always here make me fear for our future. The children are our (ugly, dependent on technology, rude, entitled) future. Ugh.
6. I always end up spending so much time here that I have a pee-​mergency and freak out.
On the bright side, I’ve always managed to get my problems solved with minimal insult and appreciate the employees’ help (I refuse to call them geniuses. Remember when Einstein was the best-​known genius? Let’s get back to those standards. FOR THE CHILDREN. OUR FUTURE).

I’ve visited this store a few times now. Today I went in to get Apple Care for my girlfriends phone. I was greeted by an associate immediately and all she asked for was the serial number from her phone. After swiping my card with Apple Pay, I was out in 5 minutes. Great experience.

I have to say what an absolute pleasure it is coming to this Apple Store location. It is December 22… stores are crazy and yet I still just walked into this store to pick up an item purchased online and I was in and out in UNDER 15 minutes! What an awesome way to shop.
We do drive from the Warren, Ohio area to shop at this location. I have even brought my daughter to their summer camp classes. The staff has always been personable and very helpful. I never have had a less than stellar experience. I also highly recommend their classes not just for the kids but for anyone. The staff is great at explaining the products and teaching you how to get the most out of your technology.

The first time I went here, I came for the Genius Bar. It just happened to be when the iPhone 6 released; terrible timing on my part. The store was packed! However, somebody offered me help right away. My wait for assistance at the Genius Bar was about 15 minutes, which I thought was pretty good given all the people. Unfortunately, they couldn’t fix my ancient laptop. The second time I came here was to do research on the next laptop I was going to buy. The representative I chatted with was very nice and polite, he answered all my questions and explained everything perfectly. We probably talked for about 45 minutes, sometimes getting way off topic. Then today I went there to pick up my laptop I bought online, and I was in and out of the store in 3 minutes. I was very pleased!

It’s been 20 minutes and I’m still waiting to be seen. The store looks quite empty and lots of employees just walking around. :-(

Extremely helpful and friendly staff. The Genius Bar is wonderful at solving any sort of problem. They even repair on-​site. One of the best Apple Stores in the state.

My child saved up all his money for an Apple Air Ipad. Jailyn rocks. He really related to Jake and understood what he was looking for. They helped him log in and register the ipad. Great, awesome service. Knowledgable staff, and plenty of staff… No waiting, really cool

I have to say, the service here is lacking. I’ve come here three times for genius bar appointments, appointments that I’ve scheduled ahead and shown up 5 – 10 minutes early to. All three times, I end up waiting around for 20 – 30 minutes. Its not for a lack of helpers wandering around, a lot of times they’re just chatting with one another holding casual conversations.
I notice because I’m waiting around for what feels like forever while no one approaches me to help after I’ve checked in. I see people check in after me and be helped before me. I see many people being helped by the same genius at the same time, jumping around between two or three people. I understand they’re busy and i understand everyone needs help with something, but if they’re going to let me sign up for a time, I’d at least expect to be helped in a timely manner. I dont mind waiting if I’m early, I understand I got there early, but it should be at least somewhere near my appointment time.
The last time I was waiting for a genius, he started calling my name and just as I start to raise my hand to get his attention, a different customer that was waiting got his attention before I could. The genius abandoned me and started helping him instead. I let out a big sign and had to wait another 10 minutes before anyone helped me.
Bottom line, be prepared to spend at least 20 minutes waiting for someone to help you here if you make a genius bar appointment.

The staff is helpful, the store is as clean and fun as any other Apple Store, and the location is great as it’s next to all of my favorites: Trader Joe’s, Barnes & Noble, Anthro, etc. The only problem at Eaton Place is the parking. I went to the Apple Store today around 3pm and there were actually spots in the parking lot. Planning a visit? Try 3pm on a Monday, or between 8−9pm any other day!

Great helpful people. They just need more of them for the demand for their services. I like the classes they offer.

This new store is HUGE but very organized and helpful staff. Went in with an iPhone issue and they swapped it for a new phone with no hassle.

Visited this Apple Store for a scheduled meeting at the Genius Bar regarding my iPhone. I was helped almost immediately even though I was 20 minutes early. Staff was well informed, polite, and very helpful. Thanks Maggie!

very cool looking store. I will mostlikely never own Apple products, but the store was nice, very helpful. when I asked where the Android section was, I was told beachwood mall. Lmfao

Clean looking store. Friendly staff. Very quick turn around on my battery replacement. I was very pleased with my Apple Store experience. I only withheld a star because last night I was 5 minutes late for my appointment and they canceled it and rescheduled it for the next day! Don’t be late. Other than that, Enjoy!