All My Sons Moving & Storage of Chicago

Wow. Where to begin? First off let me say that we had two separate teams of guys who did our move (we had closing issues with our sellers so we were forced to move to storage unit for a week and then moved to our new home from there). The guys on both teams were awesome. This review is NOT at all based on their level of service and kindness. I will say that quite a few things were broken and cannot be replaced which sucks, but having two total moves from a home to storage and storage to a new home I guess that was a risk.
I thought from the reviews and company info that AMS was owner operator and that all the employees were involved and took personal ownership in the company. Not at all true. You book your move through a corporate location where they have ZERO idea how to schedule appropriately and the girl I spoke with when booking my move quoted me $ 700 and ASSURED me that three guys was enough for a four bedroom home. Total joke. They had to call for more guys that they were unable to get on the day of the move. Needless to say it took over 8 hours and cost me $ 1300. Double what the quote had been. If you can’t give me an accurate quote then just don’t bother. I was appalled that it cost twice as much and super pissed to say the least. Of course, we liked the drivers and happily tipped them for their hard work.
Then comes the second moving day the following week where they were going to get the stuff from our storage unit and move it to our new home. There were MULTIPLE confirmation calls made from Mark and Craig to me and vice versa.. .the movers were to meet me at the storage unit at 1pm after our home closing to get packed up. At 8:30am in a cab on the way to my closing I get a call from a guy telling me he will be at the unit in 30 minutes, at 9am. It was scheduled for 1pm and again, repeatedly confirmed.
When I told the driver it was for 1pm and not 9am, he said NO PROBLEM, and that he would get it changed and see us at 1pm.
When I waited until 1:2pm at the storage unit for my movers and finally decided to call Mark and Craig, I was told, «we can’t get anyone to come there today, can we put you on for another day? We called all of our guys but no one is answering. Sorry.»
Are you kidding me? If the person I spoke with at 8:30am said they would handle it, why I am hearing from the manager who I CALLED that they can’t do it and need to reschedule? Why in the world did they not call ME to let me know? What if I had waited all day for them? Would Mark/​Craig have not called to let me know they were not coming? Unacceptable. Management totally dropped the ball on this. As a manager and a former business owner I can’t tell you how detrimental it is to your business to let something like this happen. Never in a milling years would I let that happen to a customer or client of mine. Ever.
Meanwhile they were able to get me on for the next day so I was able to rearrange my entire schedule again (as if this move hadn’t been stressful enough from the start).
The team of movers were lovely and helpful, but AGAIN, it cost me over $ 1,100 and took 9 hours to move things from a storage unit to my home. So this entire move I was quoted $ 700 for now cost me over $ 2,000, items were broken and damaged, and the managers offered me ZERO compensation. When I started calling for movers, I contacted New City who I had used previously and loved and they quoted me $ 1400. They said it was a standard rate for Chicago moves. They didn’t try to bullshit me and give me some phony $ 700 rate that would end up being $ 1400 anyway like All My Sons did.
The teams of gus doing the moves are nice enough, but the call center reps have NO idea how to quote a move, or they are just told to lie to get the business? And the local managers? Really? To screw up a scheduled move time and then NOT CALL THE CUSTOMER THAT DAY TO SAY IT COULDN’T BE DONE??? I should not have to call you to see where you are. The manager I spoke with actually told me he suggested I call some other movers to see if I could get some guys out to do the move. Just awful service.

My friend has been waiting since 12 noon for a confirmed & deposit of $ 50 move.
It’s now 4:15 & no movers have called or shown up.
Have literally called most of the day to multiple numbers & no one has answered.
My friend did not read the MASSIVE number of negative reviews before today.
This is ridiculous as everyone has a cell phone to follow up with their customers if they are running late but to ignore that courtesy is very very bad.
If I could give a O star that would be the rating.
Updated
— 3 guys came at 5:30 after calling at 5. Said the boss called them at 4:30 asking if they want to do a 3^rd job
Although you want to be upset with the workers — it’s the office that is inefficient.
Can you imagine calling 4 numbers for 4 hours with not 1 answer.
Unacceptable.
Never would recommend this company.
Updated
George & his guys, the actual movers did a good job. It’s the office people or whoever does the booking that is terrible with customer service.
And these guys that get stuck at the end of the day doing an extra move isn’t having concern for the workers either.
Note to company:
CALL Within 1 HOUR if you expect a change

The customer service people were a delight, but the movers were not. In addition to them charging me for an additional hour of work in which they didn’t do, they broke a bunch of my stuff, left things behind, left things from my apartment in THE SNOWY YARD, broke items, damaged the brand new floor in my new place. Also, one of the movers kept referring to me as «baby boy». Remarkably unprofessional. Will never use them again.

Do not use these people. They sent me a 3 man crew, the lead was very experienced and nice but the other two had zero experience. They were dragging my wood furniture across the concrete, used nothing but shrink wrap (no blankets at all) to protect the furniture and were smoking cigarettes while trying to handle the furniture. One of the newbies got hurt, due to his lack of experience and a preexisting condition and 3 hours in my 3 man crew turned into a 2 man crew. You might think I would have gotten a discount because it then increased the amount of time the move took by a few hours, but no!!! They also left several holes and dents in the walls when moving he furniture into the new place. The worst part is at the end of the move I noticed a few items missing and inquired about them. They were found on the truck and returned to me and after unpacking I realized at least one box as must have also been «forgotten» on the truck and never made it off. Do not use these guys.

Terrible company, this is the third time I have used them. The first two times were fine. This time we were moving from a bungalow in Chicago to a house in the suburbs.
I called and spoke to Danielle in the office over a month before my move, she gave me a price of $ 135 per hours 2 guys with a $ 50 deposit. I told her exactly what rooms we had and furniture we needed moved. I told her I would call back the next day with a credit card.
So, the next day I called back and gave a credit card for the deposit. I told the guy Mark who I spoke to that I spoke to Danielle said just to call back and give the number. He said the notes are all there for him.
Well instead of $ 50.00 they took out $ 169.00. I called back and spoke to Mike and he tried telling me, that they do not have a Danielle there. And the price is $ 169.00 per hour for 3 guys. They do not have 2 men trucks. They always ask for $ 169.00 down.
He basically ignored me. At this point, my feeling was I have already lost $ 169.00 might as well use them. Well the time came for me move.
They were supposed to be here today at 12 noon. I got a call from a driver at 1:30pm he won’t be able to make it, he’s still on his first job. So I called the office and spoke to Mike one of the owners. He will get another crew for me.
At this time I’m going crazy, I need to be out by midnight. He calls me back and he has the best crew of 3 heading out to me, should be there by 4 pm.
They show up complaining how tired they are that this is the 4^th job today. He asked me to show them around.
After showing them what needs to go. The driver Robert Saids, I need to call my office. I asked, is their a problem and he said oh yeah. Job is to big for us and 1 truck.
He called Mike back at the office and said he needed 5 guys and another 26 ft. Truck. (Really). Mike calls me up now and wants $ 232.00 per hour.
But they couldn’t do it tonight, because they don’t have the truck available.
I was not born yesterday, they screwed up. I told them I was not using them. I’m hoping this will let everyone know how bad they treat people. Don’t use this company unless you want the same issues.

They left behind a LARGE cube bookshelf at the storage unit. They sent me a claims form with a receipt requirement… notary sign off, among other things. Really? Who has their receipt for all of their belongings? Maybe one day when digital receipts are widely used, stored, and indexed this will make sense. Rather than jump through hoops, I decided it was better to let others know what the possible outcome of using All My Sons (because part of the reimbursement states I’m no longer permitted to say anything about their service). And what if, it was a priceless heirloom?

[Warning thieves warning thieves warning thieves] I hired this company to help us move they not only where rude 3 of the movers where drunk or high they smelled like pure alcohol. OK back to the (thieve warning) do not I repeat do not let this guy’s in your house they will open your doors from the inside later come back to steal everything you have, if you ever contacted all my sons and had items missing during your move chances are this guy’s robbed you. Very bad news I have a feeling they are all felons so be careful if you do decide to call this jokers. (Do you want A Good Moving Company call Jay movers on Belmont ave)

Hired AMS Chicago for unloading my truck. Everything went very, very well up until the final load of boxes. I was standing by the elevator as they were loading the last dolly in and stepped into the other elevator as theirs was full. As I turned around I saw a female resident walk past and one of the AMS guys in the other elevator did a cat call whistle to her as she walked past. HIGHLY UNACCEPTABLE in any environment let alone a professional work environment.

Horrible! Zero stars.
1. Driver asked about how we would be paying his gratuities before they even started to work.
2. They had been instructed to use Masonite at our new office, instead they laid a heavy roll of paper which ripped and curled. This almost caused someone to trip at which time the Property Manager got involved.
3. At about the same time as the Masonite issue was happening one of the movers then had an altercation with the Property Manager, using fowl language and «getting-​in-​her-​face». He was then banned from the building. AMS could not replace him since all their crews were working and he had to remain working on the truck, but could not help on the inside. This also added time to their job.
4. They had to leave to get Masonite (gone 2 – 2.5 hrs).
5 After about 20 minutes after their return the lead mover asks for the remainder of the payment and refuses to unload anymore until the bill is paid. Holding our stuff ransom as he rants on how he is a professional mover, etc. Who demands payment before the job is complete?
Many additional details that I will not list, Salesperson and owner not helpful. BEWARE!!!
Good luck if you use AMS!

BRUTAL… ABSOLUTELY BRUTAL AND UNPROFESSIONAL!!! DO NOT USE!
I began my search of sending out requests to moving companies on the internet (mind I tell you this was my first experience getting actual movers). My search began 12 days prior to moving. 5 minutes after the emails were sent, I received a call from All My Sons. The person I spoke to was very cordial and professional in terms of getting information about my apartment and all the details on the move start to finish. 4 days later I was sent an email from a «Jack» (I’ll keep his real name out because I have half a heart) with a quote and account number. I replied (in a email) that «per the quote let’s move forward and get this on your schedule.» Jack replied (which acknowledges that he received my approval to proceed) asking for the pick-​up and drop-​off addresses. I replied back to Jack with the information he requested. 1 week goes by and I hadn’t heard anything from Jack. I sent him an email 1 day before my move to confirm everything is set to go… NO REPLY. I then call the main line asking for Jack and conveniently he wasn’t in. I spoke to the operations manager who informed me that I wasn’t on his schedule. Jack NEVER relayed my confirmation to schedule movers on the day that he quoted. Here I am… with an apartment upside down FULL of boxes with my 18-​month old son the day before I’m suppose to move and I’m not even on the schedule??? Are you f – king kidding me??? All the operation managers could say is «Sir.you’re not on my schedule… sir you’re not on my schedule.» Yea, cause your DIPSHIT employee never put me on there! And you think I could just call another moving company the day before and they’ll have availability to move me on a weekend??? HELL NO… everybody’s booked!!! The operation manager was rigid with his tone and offered no solution or help to rectify the situation. Absolutely unacceptable to forget to schedule a move after a person confirms. Jack should be fired. The operation manager then told me «I’ll be sure to have (dipshit) call you back to explain what happened.» Still waiting for that call… what a coward.
I ended up having to take a day off work and using another company called Joey’s Movers out of Skokie, IL. Those guys were great and made my life easy. Highly recommend them.
What funny is in the bottom of the All My Sons quote it states: «Sit back, relax and enjoy The Best Moving Experience Period!» What a JOKE… just like your company.

DISHONEST! I’ve moved many times in the past but I’ve never actually hired a moving company. This was my first and will definitely be my last, at least with these people.
My experience started off really great, they were friendly, attentive and seemed to be competitively priced. For my 2 bd apt they initially suggested 2 guys for two hours moving and 1 hour travel at $ 129/​hr. This sounded fine even though I explained how much stuff I had, they are the «experts», they should know. They said they can also start our job at 730am, great! Then a few days before moving day they call to finalize and suggest I get a third guy to help at $ 169/​hr, but they will throw in materials since it’s a change from the quote, they also won’t get out here till 830−9am now. This isn’t a huge set back, it will only help the process move smoother and quicker I think.
On moving day they arrive at 10am! 2.5 hrs later then quoted and an hour and half later then the second estimate. When I told the manager after he called to check on the job, he said sorry that’s my fault I kept them in a meeting too long. Really?!? You made this appt so you should keep the time! It also takes the three guys 2.5 hrs to move out of our apt, OUT! That’s already over the quoted time and they haven’t even moved us into our new place. The guys they sent were nice and did a good job for the most part but they took smoke breaks and too long traveling from our old to our new place. When it was finally time to settle the bill we were charged over DOUBLE what they originally quoted us and I had to remind the managers that they said they wouldn’t charge us for materials.
It was just a terrible experience and the management had nothing to say to us except sorry for this experience, no real discount for a poorly planned job. I would never use them again.

I used All My Sons Moving last week for my move. Michael was very proactive with providing me a quote and details about their company. He offered a very aggressive quote and ensured his team was efficient and professional.
And that was the case on moving day! I had received emails and calls leading up to the move confirming everything. Scott and Russell were very pleasant to work with on the moving day. They kept everything lighthearted and worked hard!
You can tell that they all work together as a team and care about their clients! I would highly recommend them!

All My Sons were professional, on time, and upfront about how much the hourly rate would be. They were fast, efficient… didn’t break anything and prorated the hour… They ended up cheaper than the «cheap» movers… They called me back to find out how my move went. Great customer service. I’d definitely use them again. A special thank you to David Jones, Jorge Aporte and Steven Torres, these guys were awesome! When we need to move again, we will be calling All My Sons Moving.

I just used All My Sons to move from the suburbs to the city. Overall, it was a very pleasant experience. They sent 2 guys and they seemed to get the job done pretty quickly and everything got where it was supposed to go. Also, the 2 guys who came, said they were a father-​son team, which I thought was cool and went along with the «All My Sons» theme.
A few things that were sort of odd:
1) The main guy of the 2 that came announced that he would accept a tip as soon as he walked in the door. I understand it’s nice to let people know you want a tip or whatever, but I just thought it was weird to announce that before you’ve even moved anything.
2) It appeared that they left a key or something for the truck behind when they came to move me, so they couldn’t actually get into the back of the truck to start moving things until someone came from their office with the key.
3) A lot of the boxes were placed upside down when they were brought in to my new apartment. It wasn’t anything too fragile, but still I just thought that was not a good practice, as I had packed most things keeping in mind the direction of the box.
Overall, a good company, they did a good job and it wasn’t too expensive. The guys worked really hard and I was impressed with how they were able to get everything into my new place, even without an elevator.

Wow just wow

This is a review I’ve been meaning to write for awhile but never got to it.
The first time I used this company — fantastic! On time, quick, and professional. They must have new management because the second time was horrid.
They were late, & stoned, one guy actually tried to smoke a cigarette while moving a box. Little tricky to move one-​handed — he actually gave me a hard time when I asked him to put the cigarette down — said «I didn’t sign up for this S&*&t». Than don’t work for a moving company.
Too many other good companies — avoid these guys

I will never use this moving company. After being blocked into my alley and asking them to please move, two of their movers became belligerent, yelled at me, and refused to move their truck. Use New City Movers. Their moving men are kind, courteous, and polite.

DO NOT USE THIS COMPANY!!! First of all they told us how much they expected to be tipped in cash per guy right when they got there, ($ 50 – 100 per guy). They didn’t even wrap up our tv, just placed it in the truck. They too chunks out of our furniture, (and no they are not from Ikea). They scratched my bookcase ALL the way down. And it doesn’t matter if you write FRAGILE on the box, they’ll toss that around like its nothing. When contacting them to let them know about the damage, they said they’d send us a form to fill out… And we’re still waiting, even after calling 3 times. WORST company ever!!!

They have absolutely screwed me over. I called a month before my move and reserved a day. I was very clear that I needed a morning appointment. They told me, no problem. Well, two days before the move and it is a BIG problem, they can’t come until the afternoon. When we called to sort it out, they were rude and had no problem solving strategies other than yelling at the guy who told me I could have a morning appointment. UGH!

Id give zero stars for absolutely terrible customer service and rudeness. We were schedule almost a month before the move in date and had stated that we needed an early morning start because of our closing time. Apparently, the «after hour service person» who took our call didnt notate the morning start. So with 36 hours before they called to confirm out late afternoon service and then stated that people had scheduled 2 months in advance and they were the priority. When we called previously to confirm after the initial setup, we were told everything was in line for the morning. Just terrible.