3D Imaging Services, Inc

I literally just hung up on the rudest receptionist in the earth a minute ago. From when she answered, she already had such a negative attitude. First I asked, about not getting a confirmation receipt that I had purchase on their website am she replied back «well you have to call PayPal» so then I’m like okay? So I would like to set up an appointment how would I go about that? And she’s like «well you can set it up without the receipt» then I’m like «okay cool would you guys have it on your end that I made the purchase» she replied «I don’t know maybe if you let me search it» at this point I’m like okay this girl is really rude and I’m really loosing patience. So I asked her questions like when is it best to do the 3D she said 25 weeks to 32 weeks then she proceeded to explain to why and stuff like that. I told her I would like to do it when I’m 29 weeks she’s like well you’re passing the recommended weeks in my head I’m like didn’t you just tell me 25 – 32? So I didn’t even argue and was like whatever 28 weeks then. She started letting me know what documents I would be needing to bring in such as proof that I go to a private doctor and I’m receiving prenatal care.
So here’s where I lost my patience with the rudest receptionist in the world when we started picking a date on when I’m available. She first asked for a time then I said around noon 1 or 2 then she’s like okay we have an available date for ¹⁄₁₈ I said can it be ¹⁄₁₉ I prefer Tuesday’s because that’s my days off. She’s like NO, and said it the rudest way possible. We don’t have an available time. Then I’m like okay how about ¹⁄₂₁ she’s like «No, how about I tell you when you could come» so I just went off and asked her if I could speak to somebody because from when she answered that phone she was already so rude. She’s like «I’m not being rude, I told you we have no available date those days blahblahblah» I’m like «well if I just explained to you my days off because I do have a job and I work» this girl had the audacity to answer back «well we work too» excuse me? I kept saying I would like to speak to somebody else, she’s like «nobody else is available» first off that’s such a lie, if you know you did something wrong ofcourse you wouldn’t transfer the phone call to somebody else. I kept saying I would like to speak to another person then she got annoyed and raised her voice and asked me for my name and number so somebody could call me back. I said no I’m not giving you my info and I rather call back and I hope you don’t answer then she proceeded to argue back and just hung up.
First of all, it’s the 2^nd day of the YEAR and this cranky, careless, obnoxious, despicable person who has no experience with customer service is already having a horrible day. I’m sorry, that you hate your job answering phone calls. Apparently it’s so hard to sit there and have some kind of phone etiquette. If you hate your job, quit and find something instead of lashing out on customer who did not do anything to you. This girl deals with pregnant woman who are excited to do little things like these for their unborn child and for her to treat customer like this is very unprofessional and heartless.
My cousin and sister in law recommended this place and I’m considering calling PayPal to ask for a refund because that girl’s customer service just honestly put a bad name to this business. I didn’t get her name but I know the business is smart enough to figure out who this girl was. I hope you guys do something about this and if she was able to be rude on the phone with me I’m pretty sure this is not the last time she done it and from reading other Unilocal reviews and Google reviews, THIS IS NOT THE FIRST TIME IT HAPPENED. She might be grown but i refuse to call her «woman» or «lady» because I doubt she’s one. How can you treat another woman like this when you’re a «woman» yourself.

This is for the Astoria location on Steinway. I went there for a chest X-​ray for immigration purpose and they made me pay $ 50 instead of $ 80 because I didn’t have health insurance. They were absolutely kind and helpful people.

My visit to 3D Imaging Services in Woodside is my second go-​round. My wife and I came here on a whim for our son and after our outstanding experience we came here again to see pictures of our baby girl. Again, we were beyond pleased by the service. From the greeting by Amanda when we walked in to the actual scan performed by Evelyn (and an assistant tech whose name I can not recall. Sorry, but she was also lovely.) anyway, on both visits we got outstanding images of our babies and great service. They were helpful, kind and friendly all while they were accommodating to my very rambunctious 2 year old son. I have sent others here and both people I have sent here also loved their experience.
The variety of packages is slightly overwhelming because you’ll want everything you can get.
So a few tips if you’re thinking of coming here.
1. Make sure the preggers is drinking plenty of water since the more water the more visible your baby.
2. They will tell you to come hungry which I found was for a number of reasons, but mostly being that if your baby isn’t showing their face you’ll need to eat and get him/​her stirring. So if you need to take the walk for food we had visited Jollibee the last time for Filipino fast food. This is good, but this time too pack. This time we ended up at a place called the Tuscan Café. The name is misleading, but the food is good. We had a sausage egg and cheese and a breakfast burrito and both were good.
3. Finally, when you make your appointment consider when your baby is most active. We had an easier time with my son 2 years ago because he was a day bird our night owl daughter made it a challenge to get good shots, but Evelyn did it!

There is only one word needed to describe the experience here, and it couldn’t be anymore important for the services provided here. Patience. You will find an abundance of it here. Our baby was doing everything possible to cover her face with her arms and legs and turn away from the camera, yet instead of rushing us out they showed more patience than I believe I ever could. They were open to any and all options to try in order for us to get the baby moving and kept trying until we were able to achieve the desired result. Truly the definition of quality service.

I have nothing but good things to say about this place. We went here for a 29 week 3d ultrasound, the ultrasound tech was one of the nicest people I have dealt with through out my pregnancy, She was very sociable and very patient. I found the prices at this place to be the best as well, we got a great package deal with tons of things included.
I would recommend this place to anyone looking for a good 3D/​4D place!