Bio Recovery Corporation

Everything started off OK with BioRecovery but did NOT stay that way. I have to say Judy who answers the phone and assists with the jobs is very nice. But in no way were we satisfied with the rest of the service!
My husband and I needed their assistance with a hoarding problem at a condo we own. By the time we hired Bio we had already been in and out of court, dealt with the cops on numerous occasions in reference to our tenant and the hoarding issue so once the tenant was gone we were very ready for a someone else to take over with the clean up. The crew arrived relatively on time and did the walk thru of the property to see what was involved. Two of the three rooms were in decent condition and we had used the smaller bedroom to stack (neatly) a plethora of recently purchased items (vacuums, toaster ovens, stereo to name a few). Our main concerns were the halls, living/​dining room and the kitchen which were filled with rotting bags of food, feces, etc. The refrigerator was also filled with rotting food. Now the crew was informed as well as the office about the stacked items that were all new and that we were planning on selling them to help offset the cost of the clean-​up ($ 2500/​day plus dumpster fee). Mid way thru the day I received a phone call that a 2^nd dumpster was needed and that we could not get a 2^nd until the following week. When I arrived back at the unit later in the day I was shocked to see that there was still a big pile of garbage in the living room and that the fridge had not even been touched! What I did find was an empty den, all of the stacked, new items were gone! I complained via email over the weekend that I was disappointed with the service and that the items missing were not to have been thrown out or taken. If they had spent their time cleaning the dirtiest, smelliest and most dangerous areas rather than pilfering they should have been able to finish in one day! I would have filed a police report but I just wanted the job finished and figured that the company would work with me and not charge me for a 2^nd day. The workers were to call me about ½ hour before they were done so the work could be inspected. By 4PM I had not received a call so I went by and they were gone. We got to the unit to find that the door was now broken and the job was less than satisfactory! The fridge was still sticky. The range hood had not been touched at all. I could go on. I know why I did not get a call for the inspection… they knew they had stolen items or at least thrown out what was not to be; they knew they broke the door to make it look like someone broke in since that’s the lame excuse they tried to give my husband about the missing items. With all this I was offered an unsatisfactory $ 500 credit for what became almost a $ 6000 clean-​up! I don’t think so! I think eliminating potential criminal charges are definitely worth more than the $ 2500/​day fee!

Bio Recovery Corporation was a godsend to both me and my family when tragedy struck, and helped my family get through an extremely difficult time. When my father unexpectedly passed away in his home, my sister and myself was tasked with cleaning up. Our biggest concern was getting the home back to a state where my mother could safely re enter the home. I called two other companies before thankfully calling Bio Recovery Corporation. From the moment I first got on the phone with Sal he was supportive and straight forward with the process and helped us feel comfortable at every step. The day the crew arrived they were extremely discreet and professional. The crew answered the MANY questions that we had and were willing to take the time to make sure we were comfortable with everything they were doing. The crew worked quickly and efficiently and when they left my parents home, I was fully confident to bring my mother back in.
Everything that these guys did helped me out on what was the worst day of my life. I don’t know what I would have done without them! I pray that I never require these services again but wouldn’t hesitate to recommend them to a friend or family member.