Castle Collision of Queens

Great staff! great experience! definitely recommend them to anybody!

Went in with my Mercedes CL that had a hit and run while It what was parked in a lot and they left my car looking brand spanking new! I can’t thank Ahmad and his helpful staff that were in communication with me through out the whole process (I was extremely annoying because my car is my baby). I am super happy and have recommended all my friends and family for any ding or scratch on their car. I recommend 100%!

This is a preliminary review. This is one of the few USAA shops in the city and we just took our car in today for an estimate as part of an insurance claim. They were friendly and extremely accommodating. They went through the bill in detail and told us if there was anything we did not want done we do not have to have it done. We have not yet dropped the car off for the actual repair but the estimate process was promising.
Update:
We had the car repaired by Castle and aside from a small miscommunication in price everything was great. They weren’t able to repair the car to its original state due to some pre-​existing damage that was outside of the repair agreement but it looked good and is still holding six months later. We did not have any issues with the staff. Especially in light of the fact that I was there because of a bad situation the overall experience was pleasant.

Rude receptionist and generally unhelpful staff. Astoundingly inflexible and unwilling to stay past 4:30pm or make arrangements for pickup even minutes outside working hours (in this case, 3 minutes in total). Adding a star for Gar Woltering for being at least courteous, though I most certainly couldn’t say much else for anyone else I had to deal with in getting my car repaired.