U-Haul Moving & Storage of Woodside

Suzanne was extremely helpful with my last minute move. She helped me secure a truck less than 24 hours in advance and gave me tons of advice on how to get exactly what I’m looking for in terms of truck size. Thanks Suzanne!

Luree was a wonderful help who listened to my problems and found the best viable solution. I recommend this storage unit because of her tireless energy and recommendation on where to look for housing when I was unsure of where to go offering help far beyond customer expectations. Luree makes this facility a success.

to my surprise, the experience at this business was quite positive. i booked a van for pickup sunday morning, and i think that fact probably helped (nice, sunday, summer morning in nyc = no crowds at uhaul? :). the staff was, overall, very friendly, and the young black woman with blond dreads who handed off and checked out the van was SUPERB: smart, friendly, reasonable, honest-​seeming.
upon returning the van, i had to wait a bit because their computer system froze/​crashed (apparently, it’s a long-​running issue); and, the van itself had poor suspension, despite being relatively new; but all in all, the experiene here was good, and i’d recommend using this business.

Several counter based employees can’t make a decision without all getting together. Somewhat incompetent, a fewer of the newer employees can’t take accountability and keep passing customers off on each other. I thought that was rather embarrassing. But at least they are very friendly and have a ton of trucks.

DO NOT PUT YOUR BELONGING IN THEIR STORAGE UNITS!!!
Put all of my worldly belongings in a Uhaul unit in June since I was moving in with My fiancé to his furnished place and we needed to make space. Went to said unit to get my kids stockings and a mattress before Christmas and discovered that all of my belongings are covered in rat poop and some sort of puffy bug larvae (moths?). All of my kids baby mementos and toys, brand new couches, brand new mattress set, countless items that I can’t replace… ruined. I have to wait for Uhauls insurance to handle the claim and I may not get compensated very much for my items as per the RUDE customer service rep i spoke to after calling the 800 number. In the meantime what is uhaul doing? Continuing to CHARGE me the monthly rent for the unit. The unit FULL of rat shit and insects. The unit full of items now rendered garbage! I’ve been paying for a service that they failed to provide! And btw, when I told one of the employees about the rat poop when I discovered it, he said «oh you’re not the only one! We’ve been dealing with this problem in your unit row for a while». WHY DID I NOT RECEIVE A PHONE CALL!!! I deserve FULL reimbursement for the months that I paid for the unit and at the VERY LEAST they should stop charging me for the unit until my claim comes back and I can figure out what to do with my hazardous material covered belongings. Wonderful way to spend my holidays! HEARTLESS people!

This U-​Haul location is like an episode of Maury. I think it’s a requirement that you have an anger problem to get a job there. I can’t even talk about how much they suck without throwing my computer out the window, and I’d like to keep my computer intact. Suffice it to say that you won’t save any money on your move after you pay for the therapy you’ll need from spending five minutes listening to the ongoing brawl. Bring popcorn.

*Don’t ever ever go to this location!!!*
1. I got stuck in the elevator for 20 mins. but because the location closes at 7pm the employees left without even making sure that we were out. Another tenant eventually let us out.
2. When the manager called me, she was so rude and not helpful at all. She told me that the employees have to close the store that’s why they couldn’t assist me.
3. And don’t ever call U-​haul customer service because they are useless… how can a manager at a call center not a take a phone call? How can there be no one besides the imbecile manager at the location to solve a problem?
4. There was a multitude of problems at this location… everytime I’ve been to the location the elevator doesn’t work, the employees are trash, and the management is careless and not customer-​oriented at all.

i cannot say enough how nice the employees are at this uhaul. they definitely take customer service to the next level. everything is always done with a smile too, seriously the place to go if you need to rent a uhaul or a storage unit. a definite, i am a fan!

I don’t want to just give this place an awful review – I want to take away their business. Not because I’m a competitor but because this place operates on a cocktail of meanness and inadequacy, and deserves every lost customer they get.
You walk in this mammoth building to their «customer service» area, which confusingly consists of a table/​chair on one end and a walk-​up counter on the other. I had no idea where to go, so I walk up to the counter behind which some guy is working. I was going to ask, «Is this where I wait?» but before I could even ask THAT, I was given a cold look that said «back off» and a finger in the air. He said to me: «Just wait.» Then says nothing else. What would be the point of retorting? Why?
He says to me that he’ll be back soon, and I never see him again that night. Another dimwit speaking in non-​English (and to my uneducated ear, non-​Anything) mumbles sounds at me that I think had the meaning of «What are you here for?» and «Do you have a confirmation?» He doesn’t leave, nor does he stay, he literally slinks slowly out of my sight, shamefully holding some piece of paper with his sausage thumbs, until he’s about 6 feet away from me, at which point he leaves with commitment.
Some lady notices my existence in English (this is becoming harder and harder in Queens). Let’s not kid ourselves, she doesn’t treat me as someone who is about to give her money and therefore necessitate her job. Ha. No, she coldly and tersely goes through terms and conditions, as if I’m some kind of secret police going to her door.
The rest is basic U-​Haul stuff.
OTHER WAYS TO MOVE YOUR STUFF: There’s a Ryder in Long Island City, Barn Truck Rental in Elmhurst… Do your research if you value your dignity.

I had made a reservation here in advance. When I arrived at the facility to claim my reservation, I was told that the room I had requested was no longer available. My option was to pay almost double what I had expected to pay for a bigger room that they had available. I was lucky that my stuff could be squeezed into a tiny closet space they had available.
Furthermore, they double charged me for the cargo van I rented. I had to dispute the charges on a long phone call to get that fixed.
The saving grace of this place is that the employees are reasonable. But the system they have to work with is terrible. What’s the point of a reservation if the room you reserve isn’t available?

Check in was slow but that’s because they were under staffed. Otherwise neat and clean location. The cargo van I rented was clean and the tank was full.
However
The check out process was TERRIBLE. I reserved the van for 24 hrs, returned it early. Paid by CC and somehow I received a text message saying that I was late to return the van 3 or 4 hrs after returning it. I had to call to prompt the staff to send me my electronic receipt and inquire about the text (no apology at all) just to see I’d been overcharged! And, most embarrassingly, UHaul messaged my emergency contact saying that they have not received payment, after they charged my card! I will never suggest that UHaul to anyone!

I cannot believe how nice, professional, quick, and easy it was getting a truck from this U-​Haul. I’m not kidding. And it wasn’t even a great day for them. Their computer system was completely down, they didn’t have any handtrucks — it was a mess. So the lady let us take our truck early and gave us a big ol’ utility dolly free of charge. At one point, she even let out this enormous angry sigh and then looked up at my bf and I and said, «I’m sorry. I’m not mad at you. It’s this computer system.» Even in the midst of her absolute frustration with a piece of $#!% day, she kept her head and made sure we were well taken care of.
Even the guy who showed us our truck, talked us through the whole thing, pointing out where it was already dented, smiling the whole way through.
Given past hideous experiences with this company, I eff-​ing love this U-​Haul. I wish that I could select the place where I pick up any U-​Haul reservations in the future, because I always want it to be this one. ALWAYS. They deserve all the business they can get.

This was the best U-​Haul experience I’ve ever had. You know how you’ll usually rent a truck from one of these places and when you get there it’s some creepy store with one weird fat dude working who has the personality of a bag of hair and you get a shitty truck that smells like fast food mixed with dead animal? Maybe you haven’t but I’m from Kentucky where this is a common experience. I booked a cargo van for a Saturday move on the U-​Haul website. They sent me a confirmation email saying I could have the truck from 8am to 2pm. I needed it longer than that so I sent an email back asking for an extended reservation and they promptly responded with an 8pm drop off. Perfect.
I get there at 8:30am (it’s a little out of he way… I took a car from Greenpoint) and the check-​in was so easy. It was slightly amusing as the guy helping me was really nice and laidback. Like… really high at 8:30 am laid back. But he was thorough and professional and everything went smoothly. The store itself is new and huge with every kind of moving supply you could need.
When I brought it back the check-​in was done by a really upbeat guy who let it slide that I forgot to fill it back up. Absolutely painless experience. Perfect!