Gallo Automotive

I purchased a used Volvo with warranty from Gallo Volvo in Worcester. After a couple of days it became clear the radio was defective — intermittently, the sound cut out. However, the sales manager at Gallo Volvo refused to fix the radio, saying it wasn’t covered by the warranty. Here’s where the real shady nature of Gallo Volvo is revealed: The day I wanted to test drive the car, I couldn’t right away because THE SERVICE DEPARTMENT WAS FIXING THE RADIO. Obviously, they didn’t actually fix it. Chris Duggan, the sales manager at the Gallo Volvo dealership in Worcester, appears exceedingly charming when you speak with him — but selling a person a car with an acknowledged defect and then refusing to resolve the issue is just unethical. These types of decisions may help Gallo Volvo’s bottom line in the short term, but they need to realize that good customer relations and a good reputation are important for long-​term success.

The man I talked to was rude. Free oil change though

I purchased a used 2004 Mazda6 at Gallo in April 2013. At first the sales person Kevin and general manager Chris seemed very nice. I brought a friend along with me who is a mechanic in order to make a smart and thoughtful decision. We test drove the car and my friend checked out the exterior and the engine. There was a part in the engine that needed replacing. It was a simple, cheap fix (just a small plastic part that had cracked due to the age of the car). The only other thing he noticed was the poor condition of the 2 front tires. Both Kevin and the GM assured me these problems would be fixed without Incident. It was my fault that I did not get it in writing and I will not make that mistake again, but a contract is a contract whether it be verbal or written. I got the car a few days later. The plastic engine part was fixed but only one tire was replaced which makes no sense. Also, the car failed MA inspection due to catalytic converter problems. They said they would fix it but had to order the part. A week or so goes by and I still did not receive a call that the part was in so I called to check. The part was never even ordered. I waited another week, they replaced the part and told me to put miles on the car so sensors could reset in order to pass inspection. Sure enough the check engine light came back on and I needed another catalytic converter. This time they sent the car out for work. I dropped it off on a Friday and they said it would be done that day. Sure enough, no call! And when I called to ask about the cars status at the other garage imagine how pleased I was to hear that the other garage was not open until Monday! Anyways… Picked the car up on Monday and brought up the fact that the tire was not replaced. The GM was totally condescending and rude to me. I am a 23 year old female college graduate and this was the first time I had bought a car. I believe they took advantage of me and were completely unprofessional. The salesman Kevin even admitted to me that he «did not know anything about cars.» And the GM Chris called me kiddo and said that I only asked for one tire. This is not true and I was later told the tire would not be replaced due to the money put into the car in order to get my inspection sticker. Well it is not my fault they tried to sell me a car with illegal emissions. I would not recommend this dealership to anyone.

Very bad service department! Because of this I can not recommend buying a car at Gallo. I had a scheduled appt. for service and was to be given a loner car. Gallo phoned me 10 minutes before my appt. to say they did not have a loner and I would have to wait 3 hours to get one. When I expressed disappointment I was told to speak with the manager. After arrival at Gallo, the service mgr. made me feel like an idiot for expecting the loner. His office assistant was giggling at his comments to me! Then, the service manager joined in laughing at me! Totally unprofessional! I was expected to wait a minimum of 3 hours for a loner. Never do business with this dealer as the service department manager and staff are rude and completely unprofessional! If I could rate no stars, I would!

Definitly worth stopping here if you are in the market for a new vehicle. Sales team isnt pushy, and from my expierence will work hard to get you into whatever car you want.

Welcoming and knowledgeable are two key characteristics that I loved about the Gallo Motors. Fred Kosiewski and Chris Caputo were incredibly helpful with the purchase of my Mazda 2, which I absolutely love. Fred understood the type of vehicle I needed, and Chris eased me through the purchasing process of my Mazda 2. The day I purchased my Mazda 2, Gallo Motors made sure to book me an appointment for my first oil change. They also gave me a run-​down of all the perks that Gallo Motors guarantees, such as a free first oil change and every sixth oil change for free. I love that the staff remembers who I am or who my family is, that is extremely important to me and great customer service. I proudly recommend this dealership to anyone who’s interested in buying a vehicle, whether pre-​owned or brand new because they are simply spectacular.

We purchased a new Mazda5 recently at Gallo. Great experience, and we enjoyed the straight-​shooting, no-​pressure sales team.
They gave me a quote over the internet, honored that price during my visit, quickly appraised my trade, and we had a deal.
Gallo has a registry in house, so that registration and inspection is very quick.
They personally went over the entire vehicle with us prior to driving away, so we had full knowledge of all the bells and whistles before we left, down to the salesman setting up bluetooth on our cell phone!
I wouldn’t hesitate to recommend Gallo if you’re in the market for a Mazda or Volvo!

I just purchased a car from Gallo and had the most pleasant experience I felt the need to give them a review. I worked with Steven Ka who went over and above what anyone would expect when looking to purchase a car. That very same day I went into two other dealerships looking to buy a car for cash, I had a specific amount I could spend and Steven was the ONLY one who did not try to up-​sell me. He was patient, respectful and found me the perfect car I could afford. He not only lowered the price of the pre-​owned car, he even had someone deliver it to my door! Doing business with this dealership is one I would highly recommend.

We purchased a 2011 Volvo XC60 with the T6 engine. We are extremely happy with our purchase and impressed with the features of XC60. We first looked into the Volvo at the Boston car show and then did an internet search to find the vehicle located at Gallo. We found the dealership to be very friendly and eager to earn our business. Our salesperson, Steve Ka was quick with his initial response from our internet search, very friendly and knowledgeable about the Volvo. After our purchase, Steve set up a pick-​up time and had the car waiting with minimal time on paperwork. He also was able to have an exterior feature added to the XC before I picked it up with just a brief e-​mail to him. Steve was attentive and a pleasure to work with, I highly recommend the XC60, Gallo Volvo, and Steve Ka.