Gustafson Plumber, Inc

I called them for an emergency, they plumber came out asap, I thought that is great! after he assessed the damage he told me what was needed and for me to call another company to pump out the cellar. I called Chase Harris and spoke with George, he told me that he would be out in the morning and would call me first. Ok, everything sounds like it is going to be taken care of. I waited for the phone call and it never came, then I got a call from Gustafson asking me how I was going to pay. I told them I wasn’t sure if it was going to be cc, ck or cash. but they would be paid. She then said Chase Harris called them, and said why? I spoke with George last night and he said he would be there in the am. Now, I’m suspicious, she said the plumber had to be there when he came to access the damage, I agreed. I also said if it was a small breakage in the pipe that was minor I could have it fixed. I was under the impression that Chase Harris would pump it out and Gustafson would fix the drain if it was leading out to the street. As I was told by the plumber who came. I realized that was a big job and it called for someone who had that type of equipment. After waiting for a while, I called Chase Harris back asking when they were coming, they said they weren’t, I asked why? I was told that Gustafson Plumbing said they were not doing the job. I asked the girl, Have I misunderstood, what does one have to with the other? I asked to Chase Harris have a contract with GP, she said yes. That was not told to me, so one gets a kick back from another. That’s just great. I then call GP back and she says I told my boss what you said he said he wasn’t coming. Again I ask why? I never told you not to come and have it pumped out and access the damage. I finally called L H SEwarge and All in one drain Cleaning Comp and they said they would come. What is frustrating in all of this is the fact that if they were honest with me in the beginning it wouldn’t have been a problem but they were not. I did ask the plumber if there were others to call if I couldn’t get Chase Harris and he said no, they would charge me more and said I needed to call them or they would, that should have been the red flag. Very disappointed that people are not honest with one another.

I have called Gustafon Plumbing twice, the first time was during one of the many snowstorms during 2015. My heat was not working. I called and left messages for many, many plumbers and Gustafon was the only one who called me back. At all. And they called back the same day. For this specific incident, I ended up being able to troubleshoot via Facetime with a family friend who is an HVAC technician and never ended up needing someone to come out. But I saved the #.
Today (MLK Jr Day) I discovered a clogged ground pipe in my basement and water was overflowing from my washer and up from my basement sink. I called Gustafon plumbing, excepting to be able to make an appointment for tomorrow or later this week. They were working today. I reiterated this was not an emergency and I could wait — the receptionist told me they could come today. They called about 12:20 and said they were en route. About an hour later my problem is fixed. I have had this issue before and paid about $ 400 to fix it (forget which company, but I THINK it was a weekend, which may explain the difference in pricing, too), today I spent $ 295.
The response was really fast, the service itself took very little time, and the price seemed reasonable. Both men who came to my house were very nice.

Had Gustafson out once again, this time a water leak. Ryan was able to locate the leak quickly & fix it in record speed. Very fast, friendly & efficient company. I wouldn’t think of using anyone else!
Thanks again Gustafson!!!

Gustafson Plumbing does not know customer service. Sue who answers the phone and does all the scheduling is one of the rudest people I have ever dealt with in the customer service industry. Not only did there technician NOT fix the problem, but they failed to accept the call back and treated me like I was less than a person. I do not recommend them at all, call JJbaffaro or GL. They will treat you with the respect you deserve.

I am giving only one star because they showed up. I had a sewer pipe collapse thei tuesday befor Thanksgiving and a friend of ours who works in our town got them to come out. They tried for 40 minutes to unclog the pipe but came to the conclusion that the pipe had collapsed and would need replacing. A day or so later that same friend asked them to come give an estimate for replacing and moving our pipe and were out for all of 15 minutes. We had another estimate (free) and decided to go with the other person. A short time later we got a bill for 670.00! We got charged $ 550.00 for 40 minutes of work and then got charged $ 120.00 for an estimate.
My friend who is an official in the town I work with was shocked by what Gustafson’s charges were especially for the estimate. He tried in vain to reach him to try to get the bill lowerd because even he thought it was to high – but the owner won’t talk to him.
WARNING to all they will rob you blind. I would never recommend anyone to use them if you have a choice!, So on top of paying $ 15,000 for new sewer pipes Gufstason’s dug the knife in a little deeper with a rediclous bill that we are forced to pay. BEWARE!, schisters