Island Counseling Center

Never answer the phones, they constantly call in my husbands prescriptions wrong. We need a 90 day supply so insurance will cover it. They never seem to call you back, they have a terrible 3 missed appointments policy. Regardless of what happened (a death in the family) they won’t budge from it. This is a horrible practice I will be spending my day off finding him a new psychiatrist and psychologist.
Update: We’re going to file a complaint with the state board on Mike Pizza. If you rely on psychiatric drugs do NOT go to this place or trust them to get you your medicine on time. This place does not answer phone calls and doesn’t give the pharmacy authorization for something he’s been on as a maintenance drug for years at this point. He called 3 days ago. I had to call his PCP earlier and beg them to fill a month supply so we can find him a new provider. This is the most unprofessional place I’ve ever had the displeasure of dealing with. They’re rude, lazy and don’t care. Do not rely on them for anything, ever.

This business is v. image conscious & financially focused — it resembles an investment firm more than a counciling center.
*) After filling out a (required) Web intake survey, expect a three business day wait for a call back and a four to six week wait for services, and much longer to see an actual psychiatrist. The latter requires several sessions with a counselor before ICC will even schedule an appointment.
*) I stepped off the elevator to find an Island Counciling office, which I entered & found no administration staff. Five minutes later, upon explaining to a passing staff member that I had arrived to sign in, I was exasperatedly informed that I had the wrong office; the correct one was at the other end of the corridor. There is no signage to indicate that there are actually two ICC offices, & the second is not visible from the elevator. In a shared office setting where a second business clearly has an office next door, it is not at all clear where a new patient is to go.
*) It is likely a good thing that the agency does not have signs directing foot traffic, though, because a clearly marked door indicates to ring the doorbell for entry. I did so. This was neither required nor pleasant for the staff.
*) Once I found a distracted member of the administration staff (of whom there were easily ten, if not twenty) willing to interact with me, I succinctly informed that person of my name, appointment, and appointment time. I then offered my credentials as requested. It took several minutes for the staff member to continue her conversation with her coworker; I am honestly not certain what was done with my credentials, but at least they were eventually returned.
*) In time, I was given a WACOM tablet & asked if I would like to join the patient portal. I indicated that I would, as I had also done on the (required) Web intake survey. While the WACOM glared an advertisement for the device’s company that declared, «paperwork is so 20^th century», I was handed two sheets of paper and a pen to fill out the patient portal paperwork, & asked to attend to it before I sat to fill out my intake datawork. As this was a duplication of labor & my leg throbbed in its cast from the standing, I found this part of my experience the second most upsetting.
*) Once the patient portal paperwork was done, I sat down to once again duplicate labor from the (required) online intake form, filling out an intrusive set of questions on the tablet regarding history & present complaints, which is fairly normal for medical intake paperwork. What was not normal was the notice that the company that produces the software for the tablet — a third party — would have unfettered access to this data, subject only to federal HIPAA restrictions.
*) I was then treated to a commercial for one of the partner company’s products, an anti-​insomnia drug. Once that was finished (and only once the tablet was done shilling drugs), my datawork was complete, though there were at least fifty helpful, commercial filled articles on a variety of indications.
*) As «my» staff member was busily on the telephone, one of the many others took the tablet and left me to my own devices with no further instructions.
*) I was asked, despite an obvious leg cast, to wait outside with nowhere to sit. The person asking refused to listen to or reason with me, then refused to give me their name or look me in the eye while I politely asked who was making the request, I was variously told, «the management» and Island Counciling. To my eye, they were fleeing for the elevator to avoid dealing with me at all. I left, received my food perhaps five minutes later, and went back upstairs to cancel an appointment I waited six weeks to get and was still an hour early for.
*) A pair of staff followed me to my car to find out what happened. One seemed genuinely concerned and sincere — but offered nothing more than incredulity at my situation. The other was apparently just there to watch — no questions, no apologies. At least neither laughed in front of me.
The annoying thing is, this was the most stressful and depressing situation of my month. Being essentially rejected by those I had waited for more than a month to help me was a close second. On top of that, I now need to find some other agency while in a less stable state than before.
TL;DR: Rude, profit focused, will sell your personal info for their profit, constant surveillance.
AVOID.

Counselor I saw was absolutely horrible in my 3 mths of going there I never even talked she spent the whole time on her computer trying to figure out how to work it. I’ve had more then a few appointments she canceled at last minute because her appointment before me canceled and she wanted me to come in earlier so she could go home and not have to stay and wait for me who was her last appointment of day. She would also be having private conversations on her cell phone. In my 3 mths of seeing her I never got to speak a word. My last time seeing her I called cuz I was going to be a few minutes late do to a car accident she never told me on phone not to come in instead I was told to get there soon as I could. I was 15 min late and she was walking out the door and told me «sorry I don’t see patients who arrive late maybe you can come back tomorrow» yet on the phone I was told to come in still. After my 3 mths experience with this counselor I rate this place 0 stars I only rated 1 star cuz the site made me. I wish my insurance would be reimbursed for not one appointment did she even talk to me in my 3 mths she never even learned why I was going. However I also do see my medication person there and I would rate her 5 stars but the counselor gets 0 stars.

This center got too big too quickly and need to rethink their strategy.
They refuse to utilize insurance carriers that their doctors used to use, causing the insured to incur high out-​of-​pocket expenses for each visit. It’s rare to receive a callback from either the doctor or the billing department. Appointments in the early afternoon regularly run an hour or two late.
No longer impressed, we’re now looking elsewhere. It’s too bad, too, because this was a first-​class operation.