M.C.P. Plumbing & Heating

NO star review on this one. I called this company after a (frozen) heating pipe incident. They tried fixing the problem for 12 hrs, paid 6 guys per hour with 3 tall tanks in addition. I cried after getting a bill of $ 5,000 !!!
Up to this day, I hope these people working for this company (or running this company) will pay for taking advantage of clients like me.

We had used this company once before, and so in an emergency situation, we called them again. NEVER again. The gentleman was in our home for 2 hours, and forced me to make payment before he left. He handed me a lump sum, carbon copy of a bill stating $ 1,001.00. Well, it was a boiler repair, so what do I know about cost of repair, so to get him out of my home, I gave him my credit card for payment and he finally left. I was actually afraid for my safety, alone in my home with a sketchy repairman. Our insurance company would not take the lump sum bill, so we asked for itemized bill. We received a bill showing $ 274.00 + tax for the part and over $ 670.00 for labor, when we had been quoted $ 90.00 an hour for labor — and he was in our home two hours. We have gone round and round with this Michael Porter, owner of MCP, reported to the Better Business Bureau for mediation and finally the Attorney General’s Office. They have responded to no one — but our credit card company to refute our dispute of the charge. Chase Bank (I will review them separately) is standing behind this crook. He provided a lump sum bill and refused to take phone calls or any other requests by BBB and Attorney General. Attorney General’s office reported to me that their phone has been disconnected and they do not appear to be in business at that location anymore. However, slime buckets like Mr. Porter, will just open up somewhere else with a new name. Be cautious — as WHO the owner is before you sign on — and if they say Michael Porter — Run for the hills.

***DO NOT USE THIS COMPANY IT IS AN ABSOLUTE JOKE****
Had an appointment yesterday for them to look at my forced hot air system. 30 mins after they were supposed to show up I called them. The response I got, «Oh I thought you were supposed to call me back to confirm the time». Nope, we had agreed on the time and made an appt.
Rescheduled the appt for today at 2:30pm today. Called at 3:10pm because of course they weren’t here yet. «Ahhhh let me see where the guy is». Turns out he was in Norton about 40 mins away. Completely useless, don’t give a sh*t about customers. Asked him why he didn’t call to update me that he’ll be late and he didn’t have an answer. These guys have no clue how to run a business.
I repeat ****DO NOT USE THIS COMPANY*****
Trust the reviews about them on Unilocal