Three strikes — I’m out. Can never get my order correct and I don’t have any special requests ever. Today it was a Diet Coke instead of a regular and a juice instead of milk for the happy meal. Wicked long wait time in drive thru always.
Davin F.
Rating des Ortes: 1 Worcester, MA
Worst one, the drive thru takes forever, they care more about being on their phones then making the line go quick
Charlene D.
Rating des Ortes: 1 Westminster, MA
So a few months back I came here and was very upset with how long my drive thru wait time was — well over 10 minutes maybe even 15 minutes … But have stopped in many times before that and always a ping wait time — just got a coffee anyways write a complaint because quite frankly got sick of it … Well owner responded and was pleased about that … Well I have not come back in a few months … Visited this am got a #8 it’s 830 am — no one in line(inside) I stood for a few minutes before someone came to the counter but some guy decided to jump in and get a refill on his coffee — had to wait ok whatever so I get waited on she was very nice BUTAGAIN The quality of the food stinks hash brown luke warm and the sausage burritos were hard and nasty. Threw one out only could eat ½ of the other. Yet more money wasted on this sh*tty place. Not sure why they can’t get there stuff together I have given this place countless«redos» but you can’t win food stinks or staff stinks long wait times … Not sure how he stays in business to be honest. Maybe his Corp should really look into this store you can’t tell me by chance I’m the only one NEVERAGAINWILL I COMETHISWASTHELASTCHANCE I WILLGIVE I’m sure they don’t care I’m just a coffee customer more often than not but every customer matters and every dollar matters
Lindsay M.
Rating des Ortes: 1 Worcester, MA
So we stopped in this morning for breakfast, what a monumentally bad decision. You wouldn’t think this would be so hard, but here’s what happened and to quickly sum it up, I’m still starving… We go in, on the way to work, my friend orders her food first, she ordered 2 round eggs and 2 sausages(basically a sausage mcmuffin with no bun and no cheese). Then I order mine, 2 round eggs with cheese(basically an egg mcmuffin no bun no ham). Go over to wait for food, my friend(thankfully) got hers with in 2 minutes. Then about 10 people order after me, one who was 2 people behind me was an employee at that location and everyone working had to drop what they were doing so they could joke around and talk to her(but lucky her she was the next person to get her food after my friend even though she was TWO people behind me). Then I stood there continuing to wait… and watched literally everyone in line behind me get their food, and who knows how many people in the drive through. I watched the little timer on the order screen as I had nothing to do while I stood there and waited, and once it hit 10 minutes I just was mad and sick of waiting(and my friend I was with was already nearly done waiting and surprise we had things to do that didn’t include waiting forever for food or we would’ve gone to a real restaurant with real food). So I called the lady over who was handing out the orders to everyone and said you can just go ahead and cancel this order, she said oh I can have them make it next(next AFTER the 10 people behind me?) I said no my friend already finished eating and we have things to do. So she said fine and walked away, so I did as well because I’m really pissed off at this point(as they didn’t even TRY to offer an apology!) went over to watch my friend finish her meal. Told her what happened, she said, did you get your money back, I said no they didn’t seem to give a crap, and she made me go back up to get a refund(again no apology nothing, the person didn’t even speak just handed me the money and walked away). The fellow employee who was 2 people behind me had already finished HER food and was walking out at this point, must be nice, I’m now stuck being hungry all day! Now, I could possibly entertain the idea that in fast food when you order something«off menu» it confuses the workers and this is the problem, except for the fact that my friend who was with me, did exactly that and got her food right away. There was literally no excuse for this except pure incompetence(and to be fair I did hear the lady who was handing out orders ask at least 5 times for 2 round eggs with cheese to the –I guess–«assembly» staff who just flat out ignored her each time) but really unprofessional, and a really horrific experience(as I said I’m now hungry for the day because we only allotted enough time to stop quickly and grab McD’s bfast before work). This is actually my first visit to McDonalds in a few years, I actively avoided them for a really long time because of instances like this. Clearly not long enough. If you really like McDonalds and have to have it, I would at least suggest going to a different location because this one is just tremendously bad. The service is bad, many people had to come BACK up to the counter to ask for things like ice for their drink, ketchup, sweet tea etc because nothing was stocked, but honestly 10 people after me get served first? Not really sure what that’s about my money was just as good as the rest of theirs to take!
Cielo S.
Rating des Ortes: 1 Worcester, MA
Went to this McDonalds after class on Friday night and was extremely disappointed. The drive through was about 20 cars deep, and did not seem to be moving. I went inside and saw about 3 employee’s working there and a line of about 10 people. The one worker on the register apologized to the line and said he would«Be right back» to go help make the food, since there was only two other people working there. After about 30 minutes of waiting in line and placing my order for a Bacon clubhouse burger I grabbed my food and rushed home thinking of the juicy burger, onions, and bacon, the whole reason I waited through that atrocity. I go home to open the box and BAM it was a piece of chicken with mayonnaise on bread. I was furious, the burger cost 6 $ and all they gave me was a pathetic piece of CHICKEN on bread. The sandwich does not even contain chicken for ONE and second of all where are the bacon, onions, tomato and everything I paid for? Needless to say I went back to the restaurant to get a full refund and then some. Horrible place, avoid at all costs unless you have time to wait around in line and get the wrong order.
Sam T.
Rating des Ortes: 1 Leicester, MA
I occasionally stop by this McDonald’s after class(usually around noon) to get something quick and cheap to eat and it’s usually pleasant with the older crew working. They take accurate orders and hand the bag out with the correct items right as you drive up to the second window. That would give this McDonald’s five stars, however… I also occasionally stop by this McDonald’s late at night after a long day when I’m too tired to make my own food at home. At this time, the older crew have gone home and the teenagers are now the ones«working». The guy at the speaker mumbles in an almost inaudible tone so I either have to assume what he’s trying to say or ask him over and over to repeat himself. When asked to pull up to the second window, we were greeted with the creepiest guy who attempted to hit on both me and my sister. He wouldn’t stop staring and it made us extremely uncomfortable. Inside the restaurant there was an awful lot of screaming and yelling from employees who were having too much of a «good time». One of the female employee’s boyfriend hopped the counter and proceeded to «party» with the rest of the gang. The food we ordered(a simple McDouble) took 15 minutes to make for some reason. I know for a fact that it does not take that long to cook two patties and to put them together. There was no one in the lobby ordering food and no one else in the drive through, so what gives? When we were finally handed our bag, the guy refused to give it to us unless we said please. What the hell? All we wanted was our food, not to be talked to like that. I suppose he sensed how irritated we were getting and gave us the bag. The burger was sloppily put together and after all that time, cold. This McDonalds is a decent place to go to in the morning, but proceed with caution and a hungry stomach if you choose to go here at night.
Anna T.
Rating des Ortes: 1 Worcester, MA
Another disappointing experience at McDonald’s. I arrived at 7 p.m. and was second in line. My order was simple, but was not ready until 7:20. They simply take your order/money and then stare at you for 20 minutes, Certainly not what I would call«fast food». And the prices are no longer that compelling either. There are many better restaurants in terms of value for your money. By the way, they seemed to have forgotten to warm up the filet-o-fish before putting them in the bag.
Kevin F.
Rating des Ortes: 1 Washington, DC
This place is terrible. They are very rude. They rushed me while I was ordering and didn’t get to finish. They don’t use gloves with the food and they will treat their customers like they’re dirt. AVOIDTHISMCDONALDS
Christian W.
Rating des Ortes: 2 Brockton, MA
As far as the food, it’s McDonalds. The accuracy at the drive through leaves MUCH to be desired. Be sure to check your order on the screen and verify what’s in the bag, otherwise you are likely to be disappointed.
Titi T.
Rating des Ortes: 3 Leicester, MA
newly renovated… looks great. now has a double driveway. and it doesn’t smell like musty old people anymore. one way in and one way out still.
Kristofer P.
Rating des Ortes: 2 Warren, MA
This McDonalds could be better in service, the few whom serve are good, however there are more negative visits than positive for my time’s going to this location. 70% of the time they screw up my order. But this is not to say all employees whom served me are horrible, in fact I had an order that was screwed up massively and when I called to complain, a female Manager was kind enough to Comp my next visit of the same order I originally made. So my final assessment is that if you visit this location, just be sure(EXTREMELY Sure) that you have the right order before walking out the door or driving away from the«Drive-thru». Other than the mess up in my order, these employees are very friendly and willing to correct the mistakes they made.
Scotty B.
Rating des Ortes: 2 Southbridge, MA
Stopped in here to grab a quick bite for the kids. Staff was friendly. The dining room was a disaster. There was many a table with garbage strewn about. Though the weather wasn’t cooperating when we were there, the outdoor seating was a nice touch.